“Pharmacy 2u is a joke, save yourself a lot of stress and worry by going to your local chemist. Twice now my elderly mother has run out of her medication even though i ordered her tablets 14 days in advance. Not good enough. Been on the phone to customer service now for over an hour trying to cancel there service. Please please please do not bother, trust me.”
“My usual make of blood pressure tablets was suddenly changed, the generics made me very dizzy, after contacting them I ended up with the same tablets, thereafter another 4 pacs arrived. I sent them all back. They told me to go to the doctor to change the prescription (wrong! it is not the doctor whom changed the prescription). I was then told to go back to the doctors for an emergency prescription... The following month I phoned to order my repeat medication, after 10 days nothing arrived, I contacted them yet again only to be advised there was a problem with my card, the one I actually used that same morning. When I asked why I had not been advised of this fault with my card, I was told accounts do try to contact everyone whom has this issue (how many are there?), therefore those that are not contacted are just left without medication and told to go to the doctor for emergency prescriptions. Guess what? I have better things to do with my time other than chasing, posting back incorrect medication and going back to the doctors each and every month.
My question is, how can such a company get it so wrong?”
“Absolutely awful service, cancelled it and still they have intercepted my prescription from my doctors ! Now been on the phone for over 30mins trying to get through ! Do not bother with this service, it’s quicker at the the chemist.”
“This is an absolutely awful service. I have rhematoid arthritis and ulcerative colitis. I ordered a prescription thinking it would’ve easier as I work full time and how WRONG I was. My medication took over two weeks to arrive and I was out of my medication action for 8 days. The cannot get hold of the customer care team unless you have the time to be on hold for 30-60 minutes. I will never order a prescription with them again as the service has made me significantly ill - being without my medication for so long. It has added stress and extra hassle getting emergency medication for limited days while waiting for it to arrive!”
“It was ok 1st off. After 3rd month all goes wrong, When they can not fulfil a repeat script, No one will contact you, That is your job, It took me 4 days of phoning with No answer, Always on hold, I am Morphine, (230-240 mg Day) NOT a medician you mess about with, I ran out, and all I could see on the website was my script was being Packed (for 4 days).
What got me No-one contacted me, I spent 2 days @ Asda pharmacy and then Kamsons (Brighton) Trying to get my scription with 4 long code numbers the pharmacy had to find on the NHS Spine network.
I will never use this company, and NEVER recommend using them especially for those with complex health issues. You will regret it....”
“Intially I would have gave this 5 start when you first use as the service and ease of use was excellent.
Now the bad part . On my only my 4th order did things go wrong . I ordered my medication on the 15/9 told it was approved by my medical center. Then was passed to the warehouse on the 16/9 there it has sat since . On emailing the company you will get a auto responder , the following day a email saying that they have tried to contact you by phone but there was no answer . Again emailing explaining that I haven't been able to take my medication for 5 days due to running out and expecting my replacement pills .I got the same email saying again that they had tried to contact me . Checking phone records I found this to be lies . No concern in the email that I have be unable to take important medication just a chance to cancel my order and get it from someone else . This I have taken up some 12 days after ordering. Don't gamble your health with this company . Stay well clear!”
“Have been with Pharmacy 2u for 6 months and I have had no problems until this month whereby I am still waiting for my current prescription which they have now had for over a week. No notification received from them stating there was a problem, tried to ring 30 mins waiting time, gave up & decided to e-mail, got a reply next morning stating there was a delay & to contact them which I did on the ring back system. I decided to carry on as an internal memo had been sent to dispensing & it could take 3 days to reply. Rang after 2 days, again 30min, but they did ring back told they would chase it up and let me know today, still waiting. Was told they are taking on extra staff, we'll see! Have 3 stars as up to this month they have been ok.”
“Prescription order NOT sent out because one (over the counter medication ) was out of stock, the problem is that the prescription only meds that are part of that order, are also held up - the OTC meds are not a matter of life or death - the POM are a different matter.
Joined up thinking required!!!”
“Disgraceful, poor language spoken, incompetent staff AND management. Doing far more than they are capable of. My near neighbour was daft enough to use them last year and died of severe lack of provision of ordered medicines. It will shortly happen to me, very soon, as they are being as criminally incompetent with me. My local police are aware of this, but Pharmacy2U pretend she never lived.
Beware of them, they couldn't care less I users die, all they want is the Government's money!”
“tried to see medication history after using company at least six times for medication. Said no medical history listed SO then tried to call . 45 mins into waiting a recorded message offers you a call back request within 2 hours. I declined as didn’t trust a call back as no faith in this company. One hour later I get through. Seeing as this service is offered via website, doesn’t it tell you something’s wrong when they are experiencing such a large amount of phone calls? Sorry going back to good old waiting for maybe 15 minutes in local chemist for much needed medicine.”
“If I could I wouldn’t give this shambles of a company any stars. Now without meds. Can’t get though in phone, they’re not responding to emails and not allowing live chat. Im going back to the most reliable way of getting my meds, The Pharmacy.”
“Bored of this company now. They've messed up my order a few times and they've not bothered to contact or rectify.
If anything is rejected by the docs for any reason, (possible early order due to not being able to keep track as they've revoked the SMS reminder), they don't tell you - they just leave it pending in the system.
Called docs after 3 weeks to ask where my meds were, found out these clowns haven't resent the request and still shows as pending with GP when in fact, there's nothing with them. Thankfully the receptionist has sorted out an EPS order for me now and i'll be doing that in future.
I've had two tumours removed from my maxillary so in a lot of pain.
CBA with this joke of a company.
PS LOOK AT ALL THE GOOD REVIEWS.....OBVS FROM THE EMPLOYEES. SO FAKE AND RIDICULOUS THEY'RE TRYING TO COVER THEIR MISTAKES.”
“I ordered two different types of medication one for my migraines and other pain relief, ETC. I ordered both at the same time with one being sent promptly. I am still waiting!! for my last order 2 weeks later. This is "NOT" the first time I have had to wait weeks for medication!!”
“This service is not fit for purpose
This service is not fit for purpose. To start, Pharmacy2U insisted that my daughter's school provided a letter saying she was in full time education (as if a school with over 1,000 pupils can take admin time to do this!) And why?? If I take a prescription to the chemist I am not asked for this, After a considerable delay the prescription was sent out, minus one vital item. I emailed customer service (couldn't get through on the phone) on Monday. Eventually got a reply on Wednesday saying they would 'investigate'. I rang again on Thursday to find all the phone lines were down. Still no medication. Need to make emergency trip to GP to get another prescription written before my daughter runs out of really vital medication.”
“I have been waiting on the phone for over one hour and have now given up. The service is appalling and so awful that Pharmacy 2U must be closed down before anyone dies. A total waste of time. Not even one star for them.”
“The worst Pharmacy I've used. I did a repeat prescription and they said one is missing and wait 2-3 days. After two weeks I still don't have my medication. I contacted them and ask about my medication, and they answered the same words they emailed me, waiting for stock and they will have it 2-3 days. So they recommend to return my prescription to the NHS and collect them at my local pharmacy. They should have told me that earlier.”
“Recently performance (if it can be called that) has been appalling.
I had to cancel an order due to an error. I tried to contact them by phone and e-mail- no response for 4 days. Now I've placed an order again 4 days ago but it's at the GP for approval and is unlikely to be delivered before I go away for 3 weeks. I was originally in plenty of time. As I write I am on hold with them currently 36 min 52 seconds with misleading voice messages. Heaven knows whether I will get my drugs - can't speak to anyone”
“Absolutely disgusted with Pharmacy2U. I received an email this evening saying they needed proof of exemption, which has never happened to me before in my 15 years as an NHS patient - and when I click the link to upload an image, I just get an error message. Instead of letting me know earlier, they waited until two days before my medication runs out. Now I won't be able to get my medication in time for the weekend unless I go through the tedious process of arranging an appointment with my GP tomorrow. This is my second and last time that I've ordered through P2U.”
