“Dire, registered early before I needed a repeat prescription, emailed twice within days asking why I hadn't placed an order (had place item ready to check out but too early to order), contacted them and asked to be removed from being chased then received an email asking if I was having problems using the service, having already said I wasn't. Eventually placed order only to be told about a week later they can't get it and to go to a Pharmacy!”
“I ordered Diclofenac with the pharmacy2U. After 10 days and 4 chat's online still my order was not delivered. The pharmacy2U could not get hold of my medicine. Diclofenac is a common medicine and I don't understand that it was not possible to get the medicine. I know went to my local pharmacy in the village and got my medication within two days. Also as seen if you register with pharmacy2u they automatic put themselves as your nominated pharmacy. I am very disappointed with the service and would not recumbent the online service to anyone.”
“Do not use under any circumstance Absolutely shocking service - due to Covid-19. My local surgery closed so My first prescription for medicine sent electronically here. I’m still waiting two days later for a prescription that I need due to health Use NHS app and register to your local chemist rather than these cowboys.”
“They have had my prescription for 11 days and have still not dispensed it, no update to say they are out of stock or anything. I have now been without meds for 5 days. If they are unable to dispense they should return the EPS. See enclosed pic for proof of date! I will be reporting them to the relevant bodies and have cancelled them as my nominated pharmacy.”
“I have been trying to contact them for a week, but just says no operators and hangs up. My prescription was dispensed over a week ago and it still hasn’t arrived”
“They steal specific medicine from your prescription and turn a blind eye.
Don’t even bother raise a complaint as they will tell you, that the CCTV has been checked and youR medicine was packed.”
“They are slow at replying on there live chat and nobody answers the chat or there phone. Waiting for my delivery for more then 3 weeks. gone bad to worse.”
“I started using this app about 4 weeks before the corona virus lockdown, I’ve had to self isolate for an operation which in its self is bad enough, then u have these clowns who are incapable of doing what they promise, you get emails saying it’s on it’s way, then another saying waiting for approval etc, on most prescriptions I’ve had issues. The most frustrating one was i wrote a detailed email at night when I could think straight and not in as much pain.
Two days later I got a reply saying “Due to the corona virus they are very busy and will be deleting any emails sent OUT of office working hours. I’m still waiting for medicine. My wife just managed to get a prescription off the Doctor who said there having nothing but issues with them, my advice if the meds are very important which normally they are use a different method. They’ve not even replied to my last email wrote IN office working hours. That in it self shows how they think of there customers and ultimately there health. Stay Clear, Protect Yourself, Save Your Money #charlatans”
“What a joke, Ordered on 15/4/20, finally got my meds on the 4 /5/20. 3 phone calls made, promises made by Pharmacy 2 u were not delivered, I had to get emergency scrip from my doctor. I order meds for my elderly parents this is now the 3rd time we have hade a serious issue with this company time for getting meds from local chemist where I can talk to people face to face.”
“Nightmare, do not use. Opened an account, ordered my meds in January, guess what? Didn’t receive any meds, no notification that meds weren’t coming absolutely nothing. Had to make appt with doc to get immediate prescription, he said lots of other patients had problems too. AVOID.”
“Awful. I placed my order-accepted. Then after a while rejected. Apparently a problem with their system! Re-ordered. Accepted- on it’s way... Never arrived!! I contacted them once I nearly ran out and apparently they couldn’t get the meds, but didn’t think to let me know!!
Down to my last tablet, I went back to my local chemist where I will remain. Sorry, but true.”
“I placed an order on the 9th April2020 today is the 02 May 2020 and my order not only it has not been delivered but on my app order status - shows order placed
I am asthmatic and I need my ventolin badly
I am going to cancel this damn app and order and head to my local pharmacist
This company is a joke!!!!!!!!”
