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PHI Direct Reviews

4.8 Rating 118 Reviews
96 %
of reviewers recommend PHI Direct
Read PHI Direct Reviews

About PHI Direct:

PHI Direct is good basic coverage for your pet – without being weighed down by costly premiums – and is designed to put budget-friendly pet insurance in your hands for the ‘just in case.’

Because our costs aren't inflated, PHI Direct can bring the protection of pet insurance to many more Canadian cats and dogs than ever before.

With PHI Direct’s new-condition coverage, policy premiums are, on average, 50.7% less for dogs and 46.3% less for cats than other Canadian providers* – so that way we can be there for you for the big financial hits of initial diagnosis and treatment.

Get up to $10,000 of coverage per year, 80% reimbursement on eligible vet bills, telehealth coverage included as-standard, and one low $200 annual deductible – so your vet bills are covered sooner.

Our goal is for all pets to be protected with pet health insurance, whether with us or with another provider.



*Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct's average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct's average premium for dogs is $38.66/ month compared to the industry average of $78.41

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

The claims was very easy and I didn’t wait to get the cheque. I was very pleased with the online service. I will highly recommend PHI Direct.
PHI Direct 5 star review on 3rd January 2023
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Posted 2 years ago
Hi Eric, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
My dog got sick again vomiting had to almost rush him to vet it took my dog about 3 days to get better but ph direct covered most of the cost as it was basically same issue he had 5 months ago hopefully he is over this but we never know thanks ph
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Posted 1 month ago
Thanks, reimboursement quickly Happy new year!
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Posted 1 month ago
Would highly recommend PHI Direct everything was done efficiently and in a timely manner and any questions or concerns we had were answered Thank you
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Posted 1 month ago
Didn't realize my claim had been settled. Money was deposited directly into my account but no notification sent. Deposit made by Can pet...Thank you so much but maybe an email would be a good idea.
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Posted 5 months ago
I chose PHI direct for my dogs as the sign up was very straight forward, the prices are affordable (since I have 2 dogs) and the website promised to have supportive staff in case of questions or problems. And I did not get disappointed. My first claim went through smoothly, got paid out fast and all questions in-between got answered immediately.
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Posted 5 months ago
Great customer support and reimbursement program!
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Posted 5 months ago
Amazing service
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Posted 6 months ago
Super happy with the PHI service and speed of actioning claims. It takes me a few minutes to complete the form and within 72 hours, the claim is processed and the money is in my bank account!
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Posted 6 months ago
My Mac needed serious life saving surgery and there is no way we could have afforded it without PHIDirect. A 4000 dollar surgery ended up costing less than a thousand once we got the insurance money back and the turn around time was super fast as well which meant my family didn't have to suffer either. Thank you so much PHIDirect!
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Posted 6 months ago
Excellent. So nice on the phone. So easy to make claims. I actually never write reviews and I boasted about how incredible this experience was, and quick. Called in for direct deposit for first claim and boom quick as a shark.
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Posted 6 months ago
Associate on the phone was very helpful Refunds were prompt
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Posted 6 months ago
Spent about $1000 in one day for my dog because he was looking ill and I knew something was wrong. PHI processed this claim super quick in less than a week and covered a huge part of all the services we went in for. Customer service is very friendly and I couldn't ask for more. Atlas is feeling way better and having PHI Direct makes it much less stressful for us should things arise in the future!
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Posted 6 months ago
Our dog Sage became severely ill only 2 months after signing with PHI Direct. We submitted a number of claims in one month and with only a few follow up questions we were paid in full within 2 weeks. The customer service has been absolutely wonderful - responsive and friendly. We would recommend PHI Direct to any pet owner looking for an affordable alternative to higher priced insurance companies.
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Posted 6 months ago
Very helpful, and caring!
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Posted 7 months ago
Claim process is pretty straight forward and I had no issues using it when I need.
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Posted 7 months ago
PHI Direct exceeded my expectations for my most recent claims. My puppy had an accident and needed surgery. The vet and animal hospital bills were enormous. It was a very heartbreaking situation but PHI Direct processing of my claims are timely and I received my reimbursement the day after 10 business day processing. It was a relief and put my anxiety to rest. They are also prompt in responding to my follow ups. I highly recommend them to other pet owners! My monthly premium is also reasonable.
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Posted 7 months ago
The claim was handled quickly. No issues.
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Posted 7 months ago
Great service. Thanks
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Posted 7 months ago
I finnaly got the payment but the process needs a lot of improvements: - No case # created when claim raised - No tracking nor feedback while processing - Payment time took almost 3 weeks...tooooo long. - Once payment received, not clear the math behind. A statement should be send to users with clear coverage.
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Posted 7 months ago
My claim was handled very quickly, and the process was very easy too.
PHI Direct 5 star review on 6th June 2024
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Posted 7 months ago
PHI Direct is rated 4.8 based on 118 reviews