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PHI Direct Reviews

4.8 Rating 118 Reviews
96 %
of reviewers recommend PHI Direct
Read PHI Direct Reviews

About PHI Direct:

PHI Direct is good basic coverage for your pet – without being weighed down by costly premiums – and is designed to put budget-friendly pet insurance in your hands for the ‘just in case.’

Because our costs aren't inflated, PHI Direct can bring the protection of pet insurance to many more Canadian cats and dogs than ever before.

With PHI Direct’s new-condition coverage, policy premiums are, on average, 50.7% less for dogs and 46.3% less for cats than other Canadian providers* – so that way we can be there for you for the big financial hits of initial diagnosis and treatment.

Get up to $10,000 of coverage per year, 80% reimbursement on eligible vet bills, telehealth coverage included as-standard, and one low $200 annual deductible – so your vet bills are covered sooner.

Our goal is for all pets to be protected with pet health insurance, whether with us or with another provider.



*Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct's average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct's average premium for dogs is $38.66/ month compared to the industry average of $78.41

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

Friendly and understanding staff who answered the phone for help. I really appreciate the caring sales rep. Thanks!
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Posted 1 year ago
Responsive, empathetic, and as advertised. Thanks so much to PHI Direct!
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Posted 1 year ago
I was satisfy with phi direct insurance and thanks to them. Everything was taken care in a short time.
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Posted 1 year ago
Hi Farahnaz, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. We hope Koolooche is feeling better! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Very quick and easy process, thank you :)
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Posted 1 year ago
Thank you very much for all your excellent job completing Moka’s claim
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Posted 1 year ago
I highly recommend PHI as your pets insurance provided. From signing up and to filing a claim, their service has been professional, caring and fair. I appreciate the help and friendly service. Thanks
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Posted 1 year ago
Hi Patty, thanks for leaving us an awesome review. We are thrilled that you and Truely are loving your experience with PHI Direct. At PHI Direct we put customer satisfaction as one of our top priorities, and your review reaffirms the hard work our team puts in every day. We are so happy to have you and Truely as part of the PHI pack! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
I was very happy with my decision to purchase insurance through this company. The service was very friendly and helpful. I received my reimbursement quickly.
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Posted 1 year ago
The claim process was easy and payment was quick
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Posted 1 year ago
Phi processed my claim quickly and I got my money fast.
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Posted 1 year ago
Im not much of a techi and find it not too bad sending through claim paperwork
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Posted 1 year ago
My claim was done quickly and efficiently. customer service was wonderful and caring in taking my information to complete my file. Thankfully my boy was ok after being hit by a car but this experience is so necessary when people are stressed that their pet has been hurt. Well done!
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Posted 1 year ago
Hi Misty, we are so happy to hear you had a great experience with our team during this stressful time! We hope Ace has a speedy recovery. If there is anything else you need just give us a shout!  Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Very helpful efficient and quick deposit
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Posted 1 year ago
Jenn was very pleasant and helpful. Answered all my questions and got me enrolled quickly after I experienced some technical issues with the website.
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Posted 1 year ago
Very straight forward with my insurance reimbursement. Very helpful and knowledgable staff. Very positive experience after my dogies accident.
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Posted 1 year ago
Hi Aikaterini, we are so happy to hear you had a great experience with our team! We hope Lulu has a speedy recovery. If there is anything else you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Easy to file the claim but took a bit of time to get a resolution and the money back
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Posted 1 year ago
I always receive confirmation that my claim has been received, when it is being processed and most important, when it is paid and it is always paid in a very timely manner.
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Posted 1 year ago
Hard to start the first time but it a 5 after it started it went fine big Thanks you for insurance for are fur baby
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Posted 1 year ago
No hassle submitting claim.
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Posted 1 year ago
Filing a claim is tedious. You have to download a form, full itnout and then attach it to a e-mail along with your receipt. I would rather log into an account or sign into a App and just upload the receipt. Once you do that it takes days, sometimes over a week to get tour claim approved. If they need more information it takes longer. Once your claim has been approved it still takes a day or two (business days, not calendar days) to have the money deposited into your account. I will say that the customer service people are outstanding.
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Posted 1 year ago
Very friendly and efficient staff. Payout was prompt.
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Posted 1 year ago
Hi there, we are so happy to hear you had a great experience with our team! We love having you and your furry friend as part of the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
PHI Direct is rated 4.8 based on 118 reviews