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PHI Direct Reviews

4.8 Rating 118 Reviews
96 %
of reviewers recommend PHI Direct
Read PHI Direct Reviews

About PHI Direct:

PHI Direct is good basic coverage for your pet – without being weighed down by costly premiums – and is designed to put budget-friendly pet insurance in your hands for the ‘just in case.’

Because our costs aren't inflated, PHI Direct can bring the protection of pet insurance to many more Canadian cats and dogs than ever before.

With PHI Direct’s new-condition coverage, policy premiums are, on average, 50.7% less for dogs and 46.3% less for cats than other Canadian providers* – so that way we can be there for you for the big financial hits of initial diagnosis and treatment.

Get up to $10,000 of coverage per year, 80% reimbursement on eligible vet bills, telehealth coverage included as-standard, and one low $200 annual deductible – so your vet bills are covered sooner.

Our goal is for all pets to be protected with pet health insurance, whether with us or with another provider.



*Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct's average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct's average premium for dogs is $38.66/ month compared to the industry average of $78.41

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

So friendly and helpful, Good service and very fast
Helpful Report
Posted 2 years ago
Hi Mohammad, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 2 years ago
I think its great i just wished the claims could be done online. Its alot if work to fill-out the form and email and some people dont have adobe edit they have to print the form in order to fill out! Plz make it online form and submission! Thank you!
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Posted 2 years ago
Had a great experience! I had fraud on my bank account with another bank and my payment as a result didn't go through I called and took 2 min to fix everything! Amazing !
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Posted 2 years ago
Hi Kelly, we are so happy to hear you had a great experience with our team! Thanks for sharing your experience with us and other pet parents. If there is anything at all you need just give us a shout!  Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Mallory was knowledgeable and really helpful. Answered all questions and helped to fully understand the coverage. Will be switching from my recent provider to your company.
Helpful Report
Posted 2 years ago
Hi Milan, we are overjoyed to hear you had a great experience with Mallory. We will be sure to let Mallory know about this review and the kind words. All of us at PHI Direct are happy to soon have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Claim process is quite simple and was pretty quick. It went to my account in a few days. No hassle. I was skeptical first but now I'm completely relaxed because it's genuine. Thank you. I would hesitate to recommend to other pretty owners and share my positive experience.
Helpful Report
Posted 2 years ago
Hi Raymond, thanks for leaving us an awesome review. We are thrilled that you and your pet are loving your experience with PHI Direct. At PHI Direct we put customer satisfaction as one of our top priorities, and your review reaffirms the hard work our team puts in every day. We are so happy to have you and your pet as part of the PHI pack! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
It was very good and the funds were deposited right away.
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Posted 2 years ago
Hi Bernice, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Fast Response and even faster claim payment.
Helpful Report
Posted 2 years ago
Hi Brian, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Kind and straight to the point
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Posted 2 years ago
Hi Keiran, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Honestly Phi makes my claims easy!! I so appreciate them making vet visits less harrowing!
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Posted 2 years ago
Hi Simon, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Awesome customer service very impressed
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Posted 2 years ago
Hi Dawn, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Accomodating
Helpful Report
Posted 2 years ago
Hi Felicia, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Mallory was perrrrrrfect. Answered all my questions She convinced me to sign up Give her a big fat raise :)
Helpful Report
Posted 2 years ago
Hi Thomas, we are overjoyed to hear you had a great experience with Mallory. We will be sure to let Mallory know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Thank you for your assistance at a stressful time
Helpful Report
Posted 2 years ago
Hi Shelley, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything else you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Very helpful
Helpful Report
Posted 2 years ago
Hi Suzette, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 2 years ago
I had a great experience with the team at PHI Direct and feel confident that my pet will be well protected with them. I would recommend PHI Direct.
Helpful Report
Posted 2 years ago
Hi Stewie & Cheggers, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Very fast and easy to get money back. Being that I had never heard of this company before, I was a little skeptical, but I am impressed by how fast and easy it was to both submit a claim and get money back. A very friendly customer service agent reached out to me right away, as there was some info missing from my claim, and I received money back within a few days. A breath of fresh air, especially compared with my old insurance provider. Definitely recommended.
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Posted 2 years ago
While I haven't submitted a claim yet, the signup process was simple and when my credit card on file was compromised (elsewhere) the day of my monthly payment, PHI called to check in and ensured I had no problem changing to a new card, once it arrived, without losing coverage. I hope to never make a claim, but if I need to, I am confident the care and attention to detail from their support team will make it a seamless experience while allowing my family to focus on what's most important in that moment - the health of our pets.
Helpful Report
Posted 3 years ago
PHI Direct is rated 4.8 based on 118 reviews