Login
Start Free Trial Are you a business?? Click Here

PHI Direct Reviews

4.8 Rating 118 Reviews
96 %
of reviewers recommend PHI Direct
Read PHI Direct Reviews

About PHI Direct:

PHI Direct is good basic coverage for your pet – without being weighed down by costly premiums – and is designed to put budget-friendly pet insurance in your hands for the ‘just in case.’

Because our costs aren't inflated, PHI Direct can bring the protection of pet insurance to many more Canadian cats and dogs than ever before.

With PHI Direct’s new-condition coverage, policy premiums are, on average, 50.7% less for dogs and 46.3% less for cats than other Canadian providers* – so that way we can be there for you for the big financial hits of initial diagnosis and treatment.

Get up to $10,000 of coverage per year, 80% reimbursement on eligible vet bills, telehealth coverage included as-standard, and one low $200 annual deductible – so your vet bills are covered sooner.

Our goal is for all pets to be protected with pet health insurance, whether with us or with another provider.



*Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct's average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct's average premium for dogs is $38.66/ month compared to the industry average of $78.41

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

Service is excellent. I always get email from PHI direct for updates on my claim. I am very satisfied with my pet insurance that i recommended it to my friend. Further, my friend got her pet's insurance as well and she is very happy. However, there is no referral system for them therefore I didnt anything😂
PHI Direct 5 star review on 1st September 2023
Helpful Report
Posted 1 year ago
My claim was ok although it took more than a month to get my claim oh well I got it anyways. Thank you.
Helpful Report
Posted 1 year ago
Found them to be very prompt and fair with payments, and after I sadly had to put down my dog, they automatically canceled my policy so I didnt have to.
Helpful Report
Posted 1 year ago
Excellent Customer Service! Agent kind, through and caring during conversation
PHI Direct 5 star review on 24th July 2023
Helpful Report
Posted 1 year ago
Hi Ronna, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Ease of access. I just wish that I could check my account if I needed to.
Helpful Report
Posted 1 year ago
It was hassle free. Interaction over the telephone was informative and accurate The service was genuine and caring. Thank you so much.
Helpful Report
Posted 1 year ago
Hi Arleen, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Easy to send in request. Received payment fast. Excellent service.
Helpful Report
Posted 1 year ago
Very simple and seamless process
Helpful Report
Posted 1 year ago
Excellent customer service
Helpful Report
Posted 1 year ago
Hi Hishab & Ramandeep, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Brandy was so kind and knowledgeable. Answered all my questions and emails.
Helpful Report
Posted 1 year ago
Hi Megan, we are overjoyed to hear you had a great experience with Brandy. We will be sure to let Brandy know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Had several unexpected issues with our young pup, PHI Helpline was always on hand to answer any questions. When the bill was paid and the claims were made we've always been reembursed quickly! Great service!!!
Helpful Report
Posted 1 year ago
Hi Scott, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Great customer service, made my first claim super fast and easy.
Helpful Report
Posted 1 year ago
Hi Sheryl, we are so happy to hear you had a great experience with our team! We love having you and your furry friend as part of the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
This was my very first time dealing with a claim with a pet insurance and I was pleased with the service and the help provided by the company.
Helpful Report
Posted 1 year ago
Hi Paulo, thank you for taking the time to leave us this wonderful review! We love having you and your furry friend as part of the PHI pack. We have the best members. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Brandy was very lovely to talk to! She was very helpful in answering all my questions to the best of her knowledge regarding my first claim. The way she spoke shows that she is very personable and caring. So far PHI Direct has been a great experience, hoping to hear back about my first claim soon!
Helpful Report
Posted 1 year ago
Hi Joeryl, we are overjoyed to hear you had a great experience with Brandy. We will be sure to let Brandy know about this review and the kind words. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Had to call in to provide direct deposit info and my call was handled quickly, efficiently and in a friendly manner
Helpful Report
Posted 1 year ago
Hi Marg, we are so happy to hear you had a great experience with our team! We love having you and your furry friend as part of the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
I have never taken puppy insurance out before and I’m really glad I did… My 5 1/2 month old puppy got Giardia and PHI direct dealt with it in such a professional manner, and answered all my questions… I am so happy with the program… Thank you
Helpful Report
Posted 1 year ago
Hi Gelane, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
I was pleasantly surprised about how fast you paid my claim, it was the first time and some details were missing but even so, it was very fast.
Helpful Report
Posted 1 year ago
Hi Ingrid, thanks for leaving us an awesome review. We are thrilled that you and your pet are loving your experience with PHI Direct. At PHI Direct we put customer satisfaction as one of our top priorities, and your review reaffirms the hard work our team puts in every day. We are so happy to have you and your pet as part of the PHI pack! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
I am new to KHI and barely made two monthly payments on the account yet PHI provided excellent service. Thank you. I am sure over time it will be worth your while.
Helpful Report
Posted 1 year ago
Hi Dennis, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
I had wonderful service being a first time pet owner. Staff were very understanding and able to answer any questions I had about the insurance plan.
Helpful Report
Posted 1 year ago
Hi Cassidy, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Janet was amazing. Very well versed on everything. I feel confident to talk to her anytime with my concerns. Thank you Janet 🐶
PHI Direct 5 star review on 9th May 2023
Helpful Report
Posted 1 year ago
Hi Margaret and Phoebe, we are overjoyed to hear you had a great experience with Janet. We will be sure to let Janet know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
PHI Direct is rated 4.8 based on 118 reviews