PHI Direct Reviews

Name: PHI Direct
Address: 309 - 1277 Lynn Valley Rd North, Vancouver, British Columbia
Rating: 4.83

4.8 Rating 115 Reviews

96 %

of reviewers recommend PHI Direct

Company Reviews

Metrics

Info

4.8

Based on 115 reviews

Shipping & Delivery
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PHI Direct:

PHI Direct is helping to protect more Canadian pets than ever before.

Because our costs aren't inflated, we can bring the protection of pet insurance to many more cats and dogs.

97% of Canadian cats and dogs do not have the protection of a pet insurance policy. This leaves many pets open to financial uncertainty. In the worst scenarios, it can mean that treatment is not affordable - right at the moment when it's needed most. Pet insurance can be a powerful tool for pets, pet owners and veterinarians, who all want the best thing for the pet. Even if you don't buy a PHI Direct policy, please know that we are very strong advocates for pet insurance, broadly. Even if it's through one of our competitors.

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Customer Service! Agent kind, through and caring during conversation”

PHI Direct 5 star review on 24th July 2023

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Posted 1 year ago

Hi Ronna, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Ease of access. I just wish that I could check my account if I needed to.”

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Posted 1 year ago

“It was hassle free. Interaction over the telephone was informative and accurate The service was genuine and caring. Thank you so much.”

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Posted 1 year ago

Hi Arleen, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Easy to send in request. Received payment fast. Excellent service.”

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Posted 1 year ago

“Very simple and seamless process”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

Hi Hishab & Ramandeep, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Brandy was so kind and knowledgeable. Answered all my questions and emails.”

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Posted 1 year ago

Hi Megan, we are overjoyed to hear you had a great experience with Brandy. We will be sure to let Brandy know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Had several unexpected issues with our young pup, PHI Helpline was always on hand to answer any questions. When the bill was paid and the claims were made we've always been reembursed quickly! Great service!!!”

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Posted 1 year ago

Hi Scott, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Great customer service, made my first claim super fast and easy.”

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Posted 1 year ago

Hi Sheryl, we are so happy to hear you had a great experience with our team! We love having you and your furry friend as part of the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“This was my very first time dealing with a claim with a pet insurance and I was pleased with the service and the help provided by the company.”

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Posted 1 year ago

Hi Paulo, thank you for taking the time to leave us this wonderful review! We love having you and your furry friend as part of the PHI pack. We have the best members. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Brandy was very lovely to talk to! She was very helpful in answering all my questions to the best of her knowledge regarding my first claim. The way she spoke shows that she is very personable and caring. So far PHI Direct has been a great experience, hoping to hear back about my first claim soon!”

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Posted 1 year ago

Hi Joeryl, we are overjoyed to hear you had a great experience with Brandy. We will be sure to let Brandy know about this review and the kind words. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Had to call in to provide direct deposit info and my call was handled quickly, efficiently and in a friendly manner”

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Posted 1 year ago

Hi Marg, we are so happy to hear you had a great experience with our team! We love having you and your furry friend as part of the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“I have never taken puppy insurance out before and I’m really glad I did… My 5 1/2 month old puppy got Giardia and PHI direct dealt with it in such a professional manner, and answered all my questions… I am so happy with the program… Thank you”

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Posted 1 year ago

Hi Gelane, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“I was pleasantly surprised about how fast you paid my claim, it was the first time and some details were missing but even so, it was very fast.”

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Posted 1 year ago

Hi Ingrid, thanks for leaving us an awesome review. We are thrilled that you and your pet are loving your experience with PHI Direct. At PHI Direct we put customer satisfaction as one of our top priorities, and your review reaffirms the hard work our team puts in every day. We are so happy to have you and your pet as part of the PHI pack! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“I am new to KHI and barely made two monthly payments on the account yet PHI provided excellent service. Thank you. I am sure over time it will be worth your while.”

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Posted 1 year ago

Hi Dennis, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“I had wonderful service being a first time pet owner. Staff were very understanding and able to answer any questions I had about the insurance plan.”

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Posted 1 year ago

Hi Cassidy, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Janet was amazing. Very well versed on everything. I feel confident to talk to her anytime with my concerns. Thank you Janet 🐶”

PHI Direct 5 star review on 9th May 2023

Helpful Report

Posted 1 year ago

Hi Margaret and Phoebe, we are overjoyed to hear you had a great experience with Janet. We will be sure to let Janet know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“love how fast they react to the claim”

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Posted 1 year ago

Hi Faye, we are so happy to hear you had a great experience with our team! We love having you and your furry friend as part of the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Summer was very knowledgeable quick and efficient answered all my questions and explained.”

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Posted 1 year ago

Hi Paul, we are overjoyed to hear you had a great experience with Summer. We will be sure to let Summer know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“It was a rather smooth transaction. Thank you”

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Posted 1 year ago

PHI Direct is rated 4.8 based on 115 reviews