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PHI Direct Reviews

4.8 Rating 118 Reviews
96 %
of reviewers recommend PHI Direct
Read PHI Direct Reviews

About PHI Direct:

PHI Direct is good basic coverage for your pet – without being weighed down by costly premiums – and is designed to put budget-friendly pet insurance in your hands for the ‘just in case.’

Because our costs aren't inflated, PHI Direct can bring the protection of pet insurance to many more Canadian cats and dogs than ever before.

With PHI Direct’s new-condition coverage, policy premiums are, on average, 50.7% less for dogs and 46.3% less for cats than other Canadian providers* – so that way we can be there for you for the big financial hits of initial diagnosis and treatment.

Get up to $10,000 of coverage per year, 80% reimbursement on eligible vet bills, telehealth coverage included as-standard, and one low $200 annual deductible – so your vet bills are covered sooner.

Our goal is for all pets to be protected with pet health insurance, whether with us or with another provider.



*Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct's average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct's average premium for dogs is $38.66/ month compared to the industry average of $78.41

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

love how fast they react to the claim
Helpful Report
Posted 1 year ago
Hi Faye, we are so happy to hear you had a great experience with our team! We love having you and your furry friend as part of the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Summer was very knowledgeable quick and efficient answered all my questions and explained.
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Posted 1 year ago
Hi Paul, we are overjoyed to hear you had a great experience with Summer. We will be sure to let Summer know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
It was a rather smooth transaction. Thank you
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Posted 1 year ago
I'm very impressed with how fast I get my payout!
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Posted 1 year ago
Hi Judy, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Great service
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Posted 1 year ago
Hi Lori, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Everything was good
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Posted 1 year ago
Hi, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
I am very impressed with the efficiency and speed in which PHI processes and pays claims. Unfortunately we had to take our beautiful Kodi, a 2 year old Australian Shepherd for a visit to the vet. I am so happy that we decided go with PHI insurance. We have peace of mind because of this Excellent pet insurance.
PHI Direct 5 star review on 24th February 2023
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Posted 1 year ago
Hi Roseann, thanks for leaving us an awesome review. We are thrilled that you and your pet are loving your experience with PHI Direct. At PHI Direct we put customer satisfaction as one of our top priorities, and your review reaffirms the hard work our team puts in every day. We are so happy to have you and your pet as part of the PHI pack! We hope Kodi is feeling better. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Prompt response and payment
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Posted 1 year ago
excellent customer service
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Posted 1 year ago
Hi Yvonne, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Great experience. Talked to someone named Bethany and she was extremely pleasant and very knowledgeable. My decision to go with Phi was because of her. Great experience
Helpful Report
Posted 1 year ago
Hi Marisa, we are overjoyed to hear you had a great experience with Bethany. We will be sure to let Bethany know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Such a painless process. The stress of taking my kitty to emergency was enough and PHI gave me peace of mind and made the claims process so easy. Rosco and his mum and dad thank you!!!
PHI Direct 5 star review on 22nd February 2023
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Posted 1 year ago
Hi Rebecca, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
We had a wonderful experience ! Team members were very friendly and our claim was handled quickly.
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Posted 1 year ago
Hi Thom & Irene, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Very friendly during the phone conversation.
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Posted 1 year ago
Hi Tarek, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Very quick and efficient service. Love PHI Direct
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Posted 1 year ago
Hi Simran, thank you for taking the time to leave us this wonderful review! We are so happy to have you and your furry friend as part of the PHI pack. We have the best members. Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Claims process was extremely simple, efficient and reimbursement was so fast. Very impressed with customer service and timely handling of our claim.
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Posted 1 year ago
Hi Laura, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
When we enrolled our other dog Reba we were never told about a 60 day waiting period for cruciate insurance coverage! God forbid Allie would have to endure this surgery . "Unlikely " Also , Allie is more expensive than Reba ! Why ? I was going to have our 3rd dog insured with you . However, there was no positive reason why we should ! I find that a bit ridiculous. Why ? Why , woukd you not want all my animals insured with you ? No multi animal discount ! Hmmmm. I am now thinking twice about why I went with you . I look forward to your reply as to why I woukd recommend your services . Colleen Pearson
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Posted 2 years ago
My claim was quick and easy to process and really made the difference after an emergency vet visit!
PHI Direct 5 star review on 19th January 2023
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Posted 2 years ago
Hi Samantha, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. We hope Riker has a speedy recovery! If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Bethany was so lovely and accommodating - it was just a short call but one of the most enjoyable customer experiences I've had in a long time. Friendly follow-up email as well. So happy I chose PHI Direct!
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Posted 2 years ago
Hi Siobhain, we are overjoyed to hear you had a great experience with Bethany. We will be sure to let Bethany know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
It took no time at all to get my account looked after. She was great and friendly.
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Posted 2 years ago
I had an excellent experience with PHI Direct. I got insurance for my 2 dogs and one of them. The application process is very easy and quick. I also had to make a claim recently and it was processed without any trouble or difficulty. I highly recommend PHI Direct.
Helpful Report
Posted 2 years ago
Hi Ji Yoon, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
PHI Direct is rated 4.8 based on 118 reviews