PHI Direct Reviews

Name: PHI Direct
Address: 309 - 1277 Lynn Valley Rd North, Vancouver, British Columbia
Rating: 4.83

4.8 Rating 115 Reviews

96 %

of reviewers recommend PHI Direct

Company Reviews

Metrics

Info

4.8

Based on 115 reviews

Shipping & Delivery
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PHI Direct:

PHI Direct is helping to protect more Canadian pets than ever before.

Because our costs aren't inflated, we can bring the protection of pet insurance to many more cats and dogs.

97% of Canadian cats and dogs do not have the protection of a pet insurance policy. This leaves many pets open to financial uncertainty. In the worst scenarios, it can mean that treatment is not affordable - right at the moment when it's needed most. Pet insurance can be a powerful tool for pets, pet owners and veterinarians, who all want the best thing for the pet. Even if you don't buy a PHI Direct policy, please know that we are very strong advocates for pet insurance, broadly. Even if it's through one of our competitors.

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very impressed with how fast I get my payout!”

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Posted 1 year ago

Hi Judy, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi Lori, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Everything was good”

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Posted 1 year ago

Hi, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“I am very impressed with the efficiency and speed in which PHI processes and pays claims. Unfortunately we had to take our beautiful Kodi, a 2 year old Australian Shepherd for a visit to the vet. I am so happy that we decided go with PHI insurance. We have peace of mind because of this Excellent pet insurance.”

PHI Direct 5 star review on 24th February 2023

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Posted 1 year ago

Hi Roseann, thanks for leaving us an awesome review. We are thrilled that you and your pet are loving your experience with PHI Direct. At PHI Direct we put customer satisfaction as one of our top priorities, and your review reaffirms the hard work our team puts in every day. We are so happy to have you and your pet as part of the PHI pack! We hope Kodi is feeling better. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Prompt response and payment”

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Posted 1 year ago

“excellent customer service”

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Posted 1 year ago

Hi Yvonne, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Great experience. Talked to someone named Bethany and she was extremely pleasant and very knowledgeable. My decision to go with Phi was because of her. Great experience”

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Posted 1 year ago

Hi Marisa, we are overjoyed to hear you had a great experience with Bethany. We will be sure to let Bethany know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Such a painless process. The stress of taking my kitty to emergency was enough and PHI gave me peace of mind and made the claims process so easy. Rosco and his mum and dad thank you!!!”

PHI Direct 5 star review on 22nd February 2023

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Posted 1 year ago

Hi Rebecca, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“We had a wonderful experience ! Team members were very friendly and our claim was handled quickly.”

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Posted 1 year ago

Hi Thom & Irene, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Very friendly during the phone conversation.”

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Posted 1 year ago

Hi Tarek, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Very quick and efficient service. Love PHI Direct”

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Posted 1 year ago

Hi Simran, thank you for taking the time to leave us this wonderful review! We are so happy to have you and your furry friend as part of the PHI pack. We have the best members. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Claims process was extremely simple, efficient and reimbursement was so fast. Very impressed with customer service and timely handling of our claim.”

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Posted 1 year ago

Hi Laura, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“When we enrolled our other dog Reba we were never told about a 60 day waiting period for cruciate insurance coverage! God forbid Allie would have to endure this surgery . "Unlikely " Also , Allie is more expensive than Reba ! Why ? I was going to have our 3rd dog insured with you . However, there was no positive reason why we should ! I find that a bit ridiculous. Why ? Why , woukd you not want all my animals insured with you ? No multi animal discount ! Hmmmm. I am now thinking twice about why I went with you . I look forward to your reply as to why I woukd recommend your services . Colleen Pearson”

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Posted 1 year ago

“My claim was quick and easy to process and really made the difference after an emergency vet visit!”

PHI Direct 5 star review on 19th January 2023

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Posted 1 year ago

Hi Samantha, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. We hope Riker has a speedy recovery! If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“Bethany was so lovely and accommodating - it was just a short call but one of the most enjoyable customer experiences I've had in a long time. Friendly follow-up email as well. So happy I chose PHI Direct!”

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Posted 1 year ago

Hi Siobhain, we are overjoyed to hear you had a great experience with Bethany. We will be sure to let Bethany know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“It took no time at all to get my account looked after. She was great and friendly.”

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Posted 1 year ago

“I had an excellent experience with PHI Direct. I got insurance for my 2 dogs and one of them. The application process is very easy and quick. I also had to make a claim recently and it was processed without any trouble or difficulty. I highly recommend PHI Direct.”

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Posted 1 year ago

Hi Ji Yoon, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“So friendly and helpful, Good service and very fast”

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Posted 1 year ago

Hi Mohammad, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team

Posted 1 year ago

“I think its great i just wished the claims could be done online. Its alot if work to fill-out the form and email and some people dont have adobe edit they have to print the form in order to fill out! Plz make it online form and submission! Thank you!”

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Posted 1 year ago

“Had a great experience! I had fraud on my bank account with another bank and my payment as a result didn't go through I called and took 2 min to fix everything! Amazing !”

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Posted 1 year ago

Hi Kelly, we are so happy to hear you had a great experience with our team! Thanks for sharing your experience with us and other pet parents. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team

Posted 1 year ago

PHI Direct is rated 4.8 based on 115 reviews