Login
Start Free Trial Are you a business?? Click Here

PHI Direct Reviews

4.8 Rating 120 Reviews
96 %
of reviewers recommend PHI Direct
Read PHI Direct Reviews

About PHI Direct:

PHI Direct is good basic coverage for your pet – without being weighed down by costly premiums – and is designed to put budget-friendly pet insurance in your hands for the ‘just in case.’

Because our costs aren't inflated, PHI Direct can bring the protection of pet insurance to many more Canadian cats and dogs than ever before.

With PHI Direct’s new-condition coverage, policy premiums are, on average, 50.7% less for dogs and 46.3% less for cats than other Canadian providers* – so that way we can be there for you for the big financial hits of initial diagnosis and treatment.

Get up to $10,000 of coverage per year, 80% reimbursement on eligible vet bills, telehealth coverage included as-standard, and one low $200 annual deductible – so your vet bills are covered sooner.

Our goal is for all pets to be protected with pet health insurance, whether with us or with another provider.



*Source: 2024 North American Pet Health Insurance Association (NAPHIA) Industry Data Report, Section 3: Average Premiums (Canada) / PHI Direct's average premium for cats is $21.87/ month compared to the industry average of $40.73. PHI Direct's average premium for dogs is $38.66/ month compared to the industry average of $78.41

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

Great experience. Talked to someone named Bethany and she was extremely pleasant and very knowledgeable. My decision to go with Phi was because of her. Great experience
Helpful Report
Posted 2 years ago
Hi Marisa, we are overjoyed to hear you had a great experience with Bethany. We will be sure to let Bethany know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Such a painless process. The stress of taking my kitty to emergency was enough and PHI gave me peace of mind and made the claims process so easy. Rosco and his mum and dad thank you!!!
PHI Direct 5 star review on 22nd February 2023
Helpful Report
Posted 2 years ago
Hi Rebecca, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
We had a wonderful experience ! Team members were very friendly and our claim was handled quickly.
Helpful Report
Posted 2 years ago
Hi Thom & Irene, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Very friendly during the phone conversation.
Helpful Report
Posted 2 years ago
Hi Tarek, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Very quick and efficient service. Love PHI Direct
Helpful Report
Posted 2 years ago
Hi Simran, thank you for taking the time to leave us this wonderful review! We are so happy to have you and your furry friend as part of the PHI pack. We have the best members. Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Claims process was extremely simple, efficient and reimbursement was so fast. Very impressed with customer service and timely handling of our claim.
Helpful Report
Posted 2 years ago
Hi Laura, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
My claim was quick and easy to process and really made the difference after an emergency vet visit!
PHI Direct 5 star review on 19th January 2023
Helpful Report
Posted 2 years ago
Hi Samantha, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. We hope Riker has a speedy recovery! If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Bethany was so lovely and accommodating - it was just a short call but one of the most enjoyable customer experiences I've had in a long time. Friendly follow-up email as well. So happy I chose PHI Direct!
Helpful Report
Posted 2 years ago
Hi Siobhain, we are overjoyed to hear you had a great experience with Bethany. We will be sure to let Bethany know about this review and the kind words. All of us at PHI Direct are happy to have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
I had an excellent experience with PHI Direct. I got insurance for my 2 dogs and one of them. The application process is very easy and quick. I also had to make a claim recently and it was processed without any trouble or difficulty. I highly recommend PHI Direct.
Helpful Report
Posted 2 years ago
Hi Ji Yoon, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
So friendly and helpful, Good service and very fast
Helpful Report
Posted 2 years ago
Hi Mohammad, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Had a great experience! I had fraud on my bank account with another bank and my payment as a result didn't go through I called and took 2 min to fix everything! Amazing !
Helpful Report
Posted 2 years ago
Hi Kelly, we are so happy to hear you had a great experience with our team! Thanks for sharing your experience with us and other pet parents. If there is anything at all you need just give us a shout!  Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Mallory was knowledgeable and really helpful. Answered all questions and helped to fully understand the coverage. Will be switching from my recent provider to your company.
Helpful Report
Posted 2 years ago
Hi Milan, we are overjoyed to hear you had a great experience with Mallory. We will be sure to let Mallory know about this review and the kind words. All of us at PHI Direct are happy to soon have you and your pet as part of the PHI pack. If there is anything you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
The claims was very easy and I didn’t wait to get the cheque. I was very pleased with the online service. I will highly recommend PHI Direct.
PHI Direct 5 star review on 3rd January 2023
Helpful Report
Posted 2 years ago
Hi Eric, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Claim process is quite simple and was pretty quick. It went to my account in a few days. No hassle. I was skeptical first but now I'm completely relaxed because it's genuine. Thank you. I would hesitate to recommend to other pretty owners and share my positive experience.
Helpful Report
Posted 2 years ago
Hi Raymond, thanks for leaving us an awesome review. We are thrilled that you and your pet are loving your experience with PHI Direct. At PHI Direct we put customer satisfaction as one of our top priorities, and your review reaffirms the hard work our team puts in every day. We are so happy to have you and your pet as part of the PHI pack! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
It was very good and the funds were deposited right away.
Helpful Report
Posted 2 years ago
Hi Bernice, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Fast Response and even faster claim payment.
Helpful Report
Posted 2 years ago
Hi Brian, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Kind and straight to the point
Helpful Report
Posted 2 years ago
Hi Keiran, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Honestly Phi makes my claims easy!! I so appreciate them making vet visits less harrowing!
Helpful Report
Posted 2 years ago
Hi Simon, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Awesome customer service very impressed
Helpful Report
Posted 2 years ago
Hi Dawn, we are so happy to hear you had a great experience with our team! We are overjoyed to have you and your furry friend join the PHI pack. Give your pet a smooch and treat from us! Faithfully Yours, The PHI Direct Team
Posted 2 years ago
Accomodating
Helpful Report
Posted 2 years ago
Hi Felicia, we are so happy that you and your furry friend joined the PHI pack! Thanks for sharing your experience with us and other pet parents. Faithfully Yours, The PHI Direct Team
Posted 2 years ago
PHI Direct is rated 4.8 based on 120 reviews