PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 923 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please please please do not use this company and send them your phone. You will not receive payment!! I have emailed a guy called "Will" and was promised I would receive payment that day. Still received nothing. There are plenty of reliable company's that you could use and will defiantly be paid. I am now going to report this matter to consumer rights and I will be sending an email to watchdog. As this company are scammers and it needs to be shut down. Please don't end up like me and many others that have been scammed from this company! I can guarantee a 100% you will not receive any money for your phone's.”

Helpful Report

Posted 6 years ago

“Avoid avoid avoid!!!!!! This site is run by scammers. I sent my phone 3 weeks ago. I emailed them on the 10/12/12 asking when payment will be made, they said later that day. I'm still waiting. If you are reading this review honestly do not send your phone to this company cause I can guarantee you will not get any payment. I will be contacting consumer rights tomorrow cause I can't understand why this site is not took down.”

Helpful Report

Posted 6 years ago

Dear Mairead, You provided the wrong account details as your payment was sent the following day. Please before calling ourselves scammers can you contact us. We are more than happy to talk to consumer rights and provide all evidence. However we would prefer to resolve this with you. Regards, Phone Convert

Posted 6 years ago

“I'm still waiting on my payment from 10/12/18 Was told it would be in on the 10th and it has not. I've sent many emails and have got no reply!”

Helpful Report

Posted 6 years ago

“Sent a phone to them on the 23/10/18 and had confirmation of delivery via the Hermes website but had to email phoneconvert on 1/11/18 to ask why the device status hadn’t updated to which they replied it had been received. I then didn’t hear anything for nearly 2 weeks so emailed again on the 12/11/18 and got a reply on the 13/11/18 asking if I had received their previous email about removing iCloud lock which I had not received. I checked the iCloud lock via iCloud.com and removed anything which may stop them using the phone. I then waited again until 21/11/18 to ask what was happening and they replied the next day asking if I’d removed from iCloud, I replied I had and I got a message saying they are waiting for it to delete now. I heard nothing for 3 days so emailed saying I need to recieve money today or return my phone my phone and got and email saying that iCloud is a huge issue for them because they ‘cannot access or reset the phone and can be blocked at anytime’ even though they had confirmed they had accessed the phone and were deleting anything on it. I’m still waiting for my phone back and have not had a reply to an email I sent 6/12/18. These guys are clearly scammers, doing the same thing to multiple customers and lying through their teeth. I sent my phone to them thinking it would be quick and convenient but there’s been nothing quick or convenient about any of this. AVOID AT ALL COSTS”

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Posted 6 years ago

“Sent a second phone and again everything was fine.”

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Posted 6 years ago

“All paid the same day with no hassle”

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Posted 6 years ago

“Paid same day and didn't need to contact them.”

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Posted 6 years ago

“Excellent service was paid same day.”

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Posted 6 years ago

“Posted a number of phones and got paid within a few days.”

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Posted 6 years ago

“THIS COMPANY IS A FRAUD ... IT IS A SCAM ... DO NOT SEND YOUR PHONE HERE !!! THEY ARE THIEVES AND STOLE MY PHONE AND 7 MONTHS ON NO MONEY THEY HAVE NO PHONE NUMBER DO NOT UNDER ANY CIRCUMSTANCES SEND YOUR PHONE TO THIS COMPANY CHECK THEIR DETAILS ON COMPANIES HOUSE ONLINE”

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Posted 6 years ago

“👌👌👌👌👌👌👌👌👌”

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Posted 6 years ago

“👍👍👍👍👍👍👍👍”

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Posted 6 years ago

“Used a few times now and all is good.”

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Posted 6 years ago

“AVOID AT ALL COSTS I entered into a contract with phone convert ltd on 13th October 2018, whereas I sold them a like new iPhone 7 in Excellent condition for £180. This money was to be paid into my bank account. There is no contact number and the one listed is not a real number. no one replies to emails I have received no money from this company. I have chased the MD Damon Mulready who assured me he would send the £180 by BACs. This payment has never been received. I am going around in circles They now claim that Hermes have lost the phone, but cannot provide me with proof of postage or any tracking details or account manager details at Hermes In my opinion this is theft and fraud. The company and MD have been reported to the police, action fraud, trading standards and I am commencing legal proceedings It seems several other customers have had the same issues with non payment and no return of their mobile phones. Total con men, don't use”

Helpful Report

Posted 6 years ago

Dear Maria, This is not the case and you have received payment to the account you provided, even though we have not got the phone. Regards, Phone Convert

Posted 6 years ago

“Used a couple of times and everything was slick”

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Posted 6 years ago

“Great got payment on time”

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Posted 6 years ago

“Money for a broken iPhone which I had no use for.”

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Posted 6 years ago

“Bought and iPhone in immacualte working order and will look to buy more form them.”

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Posted 6 years ago

“Would be happy to use again.”

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Posted 6 years ago

“Cheque received and concerns and fixed”

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Posted 6 years ago

PhoneConvert is rated 4.2 based on 923 reviews