PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 922 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my phone to phone concert in November 2019. Weeks later I was given an offer which was less than half the original price quoted. I was given the option of either agreeing to this reduced rate or having my phone returned to me. I asked for my phone to be returned to me. In January 2020 my phone had still not been returned to me. I have been in email correspondence with Phone Convert for weeks now; first they told me that they have lost my phone and offered me another reduced price. I refused this rate. Finally they agreed to pay me the original price quoted, I have had weeks of excuses saying they have sent the money or will send it the next day but I still have not received my money!! I am disgusted with the service I have received! I also asked for a telephone number so I can’t contact over phone rather than email and have been ignored! Do not use this company!”

Helpful Report

Posted 4 years ago

“Excellent service and good prices. Got paid on same day.”

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Posted 4 years ago

“Very prompt and efficient service, will definitely use again. Than you”

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Posted 4 years ago

“I couldn’t give any less than 5*s! Such an easy process from start to finish! Very happy with PhoneConvert - will use again in the future!”

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Posted 4 years ago

“I am owed money. The reviews say it’s quick and easy, but it’s clear they are written by the employees or owners. I have been waiting over two weeks and promised payment two times. I have asked for my phones or the money but I am being ignored. DO NOT USE THEM. IT IS A SCAM”

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Posted 4 years ago

“1st class service all the way with PhoneConvert- everything was expedited speedily and the money was in my account the day they received the phone in the warehouse.”

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Posted 4 years ago

“I’m still waiting for my payment”

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Posted 4 years ago

“This company rips people off. They take your electronics and don’t pay you. I have been promised pay more than once by them and have not received it. Do not do business with them.”

Helpful Report

Posted 4 years ago

“I sent in my phones last week. I received an email about them needed to be reset. I was told that I would either receive money or my phones back. That was last week, I have not received payment, my phone or any communication since. I sent in four phones and I have gotten nothing for them. I will report this to police and citizens advice by end of week. I am so upset. I have reported to Action Fraud and I have the address I sent the phones too, as it is located in Cornwall I will report to Devon/Cornwall police. DO NOT SEND THEM YOUR PHONES. I didn’t want to believe bad reviews but they are legit. I have sent FOUR phones and was quoted 200£ and have not received ANYTHING. UPDATE 17/1: I finally heard from them as I left a bad review. I was quoted 229£ but received an offer for around £70. I was told i would receive payment on 17/1 at end of day.... and since they were taking care of this was asked to remove my review. I have still not received the payment as of 18/1. UPDATE: 20/1: I was contacted after chasing my payment - was told on 19/1 that if I had a paypal they would pay me immediately. I gave them that information-14 hours later. I am still awaiting payment. They’ve asked me to remove this review - once this is sorted out, don’t really want to. I shouldn’t be having to chase the money that they promised me multiple times. THIS IS JOKE. DO NOT USE THEM”

Helpful Report

Posted 4 years ago

“I sent in my phones last week. I received an email about them needed to be reset. I was told that I would either receive money or my phones back. That was last week, I have not received payment, my phone or any communication since. I sent in four phones and I have gotten nothing for them. I will report this to police and citizens advice by end of week. I am so upset. I have reported to Action Fraud and I have the address I sent the phones too, as it is located in Cornwall I will report to Devon/Cornwall police. DO NOT SEND THEM YOUR PHONES. I didn’t want to believe bad reviews but they are legit. I have sent FOUR phones and was quoted 200£ and have not received ANYTHING. I finally heard from them on 17/1/2020, as I left a bad review . I was quoted 229£ but received an offer for around £70. I was told i would receive payment on 17/1 at end of day.... and since they were taking care of this was asked to remove my review. I have still not received the payment as of 18/1. UPDATE: 20/1: I was contacted after chasing my payment - was told on 19/1 that if I had a paypal they would pay me immediately. I gave them that information-14 hours later. I am still awaiting payment. They’ve asked me to remove this review - once this is sorted out, don’t really want to. I shouldn’t be having to chase the money that they promised me multiple times. THIS IS A JOKE.”

Helpful Report

Posted 4 years ago

“The process was fast and easy!!! I am horrible with phones and other electronic devices so I sought out a way to make money off of them without losing so much. This is one of the best sites I have found so far.”

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Posted 4 years ago

“I was about to go through all the sites I could find & then check reviews for each one before selling my smartphone but when I saw this listing, the hunt was over in seconds. Couldn't have been easier.”

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Posted 4 years ago

“I used many different phone recycling websites in the past and PhoneConvert is so far the best. Extremely fast payment.”

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Posted 4 years ago

“Excellent price for my phone and fast payment. Really quick thank you.”

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Posted 4 years ago

“A very easy process to get paid for old phones very fast payment 110 pounds for my iPhone 6s”

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Posted 4 years ago

“Sold my phone on Monday and I have not heard anything since and they seem to be ignoring my emails.....”

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Posted 4 years ago

“Selling my iPhone 11 was easy. I got an upgrade on my contract but decided to stay with iPhone x. PhoneConvert paid me nice money for my iphone 11”

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Posted 4 years ago

“Pleased with how quickly and smoothly it all went. I’ve sent them my samsung S7 to sell on friday and I received payment on sunday. great service, will recommend.”

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Posted 4 years ago

“Pleased with how quickly and smoothly it all went. I’ve sent them my iPhone 7 plus to sell on Monday and I received payment on Wednesday.”

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Posted 4 years ago

“I’m really happy with their service. I’ve used this website to sell my used iPhone 7 plus. Very fast and they offer way better money. Thank you.”

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Posted 4 years ago

PhoneConvert is rated 4.2 based on 922 reviews