PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.18

4.2 Rating 923 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 27th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“highest price ... free postage... very quick payment... happy!!!”

Helpful Report

Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Took longer than expected but I got what they quoted and was in my bank the next day. I made the order on Monday, received the bag on the Wednesday, sent Thursday, got an email on the Monday to say they'd received it. Got an email Thursday to say they were transferring the money, was in my bank Friday. I did email the see if they had received it on the Monday before I got the email, didn't get a reply until Wednesday to say it didn't seem to be on schedule and he would look into it. So it was slower than expected but it was definitely worth the wait as they paid more than anyone else was offering.”

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Posted 7 years ago

“Fast, simple, a good price and speedily paid!”

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Posted 7 years ago

“I have waited over a month, despite numerous attempts to contact the company. An eventual communication from them says the device is locked, despite my doing a hard factory reset prior to boxing the device in its original Packaging! I now have no phone and no money. Disgusting”

Helpful Report

Posted 7 years ago

Dear Gavin, We have received your negative feedback and we have provided you with a photo and details of the device being locked. First you said the email was not linked to you and then after time found out its your sons email that has locked the device, we have waited for the reply previously with no response and then we have responded immediately when you contacted us. You have left this feedback after confirming that it is locked so this is very confusing and inappropriate. Regards, Phone Convert

Posted 7 years ago

Hi, Firstly you were contacted regarding the Samsung S6 you sent being locked via Google. This means the handset cannot be reset not even hard reset without the password. We provided the information and a photo and you constantly said the email was not associated to you and you have never seen it. Then after a week of us contacting google and yourself you then decided it was your sons account. You then could not reset it as your son was away and you did not know the password, so we offered to send it back free of charge with a prepaid bag included for return which you said was a great service. 10 minutes after that response you left this feedback. Your honesty in this matter would be appreciated. Regards, Phone Convert

Posted 7 years ago

“Took a while to sort but once I had contacted them the service was very good and while the offer was reduced I considered it fair.”

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Posted 7 years ago

“Had to chase payment but did get paid”

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Posted 7 years ago

Hi, Your payment was sent on the 8th the day you accepted the quote. The quote was due to the microphone not working on your Nokia Lumia 930 which is a very common fault and cannot be repaired. We offer free return which you did not accept and the only emails received were today on bank holiday when we are not in the office. If you return payment I am happy to return the device. Regards, Phone Convert

Posted 7 years ago

Hi, The price was reduced due to large cracked casing which once your accepted payment was sent. If you were not happy with the quote we offered to return it free of charge. Regards, Phone Convert

Posted 7 years ago

“A couple of initial setbacks but a swift resolution from Damon kept us regularly updated and orders paid within a couple of days as promised, minus a small reasonable reduction for screen scratches. In future it would be beneficial to have a working phone number and emails to the generic address answered but glad everything worked out in the end anyway.”

Helpful Report

Posted 7 years ago

“Quick and easy to do great”

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Posted 7 years ago

“Misleading on here my old review put in front of my new review update, just to clarify today 5th April 2017 I have still not received the money for my phone from Phone Convert which they had on the 24th March and which I was told by the owner of this company on the 30th March it would be paid on the 31st, The owner does not respond to emails and the contact number doesn't work as I have stated in my review today this was confirmed by the owner of this company in an email to me on the 30th March do not use this company my situation hasn`t changed I have received no payment from Phone Convert like the other review on this site today from Eve Parrington”

Helpful Report

Posted 7 years ago

Dear Roger, You supplied the wrong bank details so payment went to another account. We have been working with the bank to get this back as we informed you about this. Please remember the details provided were provided by you and we are doing everything possible to get this returned. Regards, Phone Convert.

Posted 7 years ago

“Update on my earlier review today, Damon has now resolved this matter and I am happy with the outcome from Phone Convert”

Helpful Report

Posted 7 years ago

“Update on my last review, still no money received from this company was told by the owner Damon he would resend it last Friday. I have emailed him yesterday and the info email address yesterday no response. It seems when u put a bad review on here he responds so hope he responds to this. Never use this company stick to Mazuma in future they at least give u your money. Final note the phone number given on the website doesn't work Damon told me that so don't bother calling it , to sum up this has been a lesson learned recycling companies who offer u the most are always the worst at giving you the cash avoid this company.”

Helpful Report

Posted 7 years ago

Hi, We sent payment the following day after receiving the device. We did not know there was an issue and we have now asked you to confirm your payment details, which we are now waiting for. Regards, Phone Convert.

Posted 7 years ago

“No communication from queries but took the risk and got what was promised”

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Posted 7 years ago

“Made account 2pm Wednesday. Pack received and posted back Thursday. All confirmed OK on Friday. Money in my account Saturday. What can I say.......... Absolutely flawless. I would have no hesitation in using this company........... They do what they say. Thanks PhoneConvert.”

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Posted 7 years ago

“fast, efficient and good communication”

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Posted 7 years ago

“Very prompt and courteous service, would use them again”

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Posted 7 years ago

“Top service and super fast!”

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Posted 7 years ago

“I have used other companies before but found these and glad I did! Great service.”

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Posted 7 years ago

“Worst company. DO NOT sell your phone to them! First took off £40 off the quote for no reason, then did not pay me for 2 months claiming they had emailed me when they hadn't. Complete crooks.”

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Posted 7 years ago

Hi, First you sent a phone in that the screen and been removed and not fitted correctly, you then provided the incorrect details and never replied to emails to confirm them. Then once you contacted us your demanded more money due to not being paid even though you provided the wrong details an never responded. You then threatened the company if you did not get more money you would go to the press and leave negative feedback on every site. We have tried to help you but you would not talk to us to resolve this. Regards, Phone Convert

Posted 7 years ago

“Phone offer was lowered as expected due to some slight water damage. Offer accepted but am yet to receive payment almost a week after replying. Really not happy.”

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Posted 8 years ago

Hi, Payment was sent the same day as receipt of the email, however your payment details were incorrect and once you provided the correct ones payment was made immediately Regards, Phone Convert

Posted 7 years ago

PhoneConvert is rated 4.2 based on 923 reviews