Dear Doug,
Thank you so much for taking the time to share your feedback about PhoneSoap!
We're happy to help you with any questions or concerns you may have! At this time, our customer service department is focusing on better assisting our customers through the chat feature on our website phonesoap.com, and our email cs@phonesoap.com.
Thank you so much; we look forward to assisting you!
Phonesoap support.
“I ordered my 3rd phonesoap and, unfortunately, it just did not work right out of the box.
I started a return and got a replacement immediately.
I got the replacement but it has been a week and I have still not gotten an approval on the return.
I called to follow-up since I fear that I would get charged again for the replacement unit. The phone number just had a recording which asked me to just send them an email or chat with them.
The chat was initially, again, automated and of no help.
I finally got a "live person" but exchanging messages with her was very slow. It was clear that she was juggling multiple chats at the same time!
For the price of their product, this is totally unacceptable and not customer friendly at all!”
Dear Heinzel, Thank you so much for taking the time to provide us with your feedback on your recent experience with PhoneSoap. We truly appreciate your honesty and willingness to share your thoughts with us.
Firstly, we would like to apologize for the inconvenience you have faced with your third PhoneSoap. We understand how frustrating it can be when a product does not work as expected right out of the box. However, we are glad to hear that you received a replacement promptly.
We deeply apologize for the delay you experienced in getting approval for the return of the faulty unit. We understand how important it is to have a seamless return process, and we apologize for any confusion or frustration this may have caused.
We also apologize for any inconvenience caused by our automated chat system. We strive to provide efficient and personalized customer support, and it is disheartening to hear that it fell short of your expectations. We appreciate your patience in dealing with our representative who was handling multiple chats simultaneously.
We want you to know that we take your feedback seriously and are committed to improving our customer service. Our aim is to rectify these issues and ensure that you have a seamless experience with PhoneSoap in the future.
Please let us know if there is anything specific we can do to make things better for you. Your satisfaction is of utmost importance to us, and we want to ensure that you are completely satisfied with your PhoneSoap product and our service.
Once again, thank you for bringing these matters to our attention. We value your feedback and appreciate your support. If you have any further questions or concerns, please do not hesitate to reach out to us.
Warm regards,
Phonesoap support.
“I love my PhoneSoap toothbrush drying/purifying device! I can visible tell it keeps my tootbrush cleaner, and it feels cleaner, too! I am so glad PhoneSoap is doing more research and developing new, very useful and needed products. This is one of them!”
“Received phone soap for toothbrush which is a great idea considering that toothbrushes are known for harboring germs. Only downside is that the drying cycle has to be improved.”
“The customer support was good but was only chat or e-mail, no phone contact -- which I thought could have expedited things. Also, I never got an answer about powering my PhoneSoap with a USB cable as a workaround.”
Dear Reviewer, Thank you so much for taking the time to share your feedback on PhoneSoap! We truly appreciate your thoughts and are thrilled to hear that you had a positive overall experience with our product.
We pride ourselves on providing excellent customer satisfaction, and we are glad that we were able to meet your expectations. It's fantastic to know that our efforts to make customers happy are paying off.
If you ever have any further questions or need assistance with your PhoneSoap or any other products, please don't hesitate to reach out. Our friendly customer support team is always here to help!
Once again, thank you for choosing PhoneSoap. We value your support and look forward to serving you in the future.
Warm regards,
Phonesoap support.
“This is a good product.
The instructions need to be FOLLOWED up with a YOU TUBE VIDEO.
THE + side of the battery should be on the top no markings on WASH CLOCK.
Instructions are terrible, the plastic ring inside unit should be a red color, to make sure you got it all out.
IT TOOK OVER 20 MINUTES TRAIL AND ERROR TO FINALLY GET IT TO WORK. I AM NOT THE ONLY ONE
THAT HAD PROBLEM WITH IT!”
“Have used the PhoneSoap WaterBottle for a couple of weeks now. The bottle is very usable and with the infrared light built in I know my water from most sources is safe and parasite and virus free. My wife said she would like one but not in black. If you offer it in a few colors you will sell alot more. Thank You Vic”
“This is the second unit i've purchased - the first one died and now the second one does not even turn on - i wrote to customer service - no one got back to me - i dont understand how this company is still in business”
Hi there,
Thank you for reaching out! We apologize for the delays over the holiday season and do offer an extended return window for all units purchased during the holidays.
Here is the link: https://www.phonesoap.com/apps/redo/returns-portal
Please let us know if you have any questions, and we would be happy to help!
Hi there,
We apologize for our delays in response during the busy holiday season! Our team will get back to you as soon as possible.
Thank you for your patience!
PhoneSoap Support
“I ordered 4 phone soaps and received them timely. One of the 4 did not work. After discussing online with customer service determined it needed to be exchanged. I had to pay shipping to send it back for exchange. I received the replacement phone soap which worked great. I also received a free screen cleaner which was much appreciated. I would have preferred to talk to someone on the phone since I am old school, but I have to say that the company does take care of customers. I am pleased with the product!”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience, and please let us know if there's anything else we can do for you!
PhoneSoap Support
“I really enjoy the PhoneSoap products. It's hard to tell whether it works considering bacteria is microscopic, but given my interactiosn with the customer service, I do trust them and therefore I trust the product. The only issue I had is with the homesoap. Even after troubleshooting it as prescribed by the customer service rep and the website, I found that it doesn't work (the bulbs don't turn on and the sanitation process doesn't start. I'm working to mail back the original and get a new product. One star off for the defective product (which admittedly happens with any product and company) and inconvenience caused by said deficiency.”
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
