“The HomeSoap is too small to fit my 15" MacBook Air. It would be nice if it was just a few inches bigger, especially as they advertise it fits most laptops. Also, beware of their promotions. I ordered it during their pre-Black Friday event. I assumed as they were calling it this, it would be the same as their Black Friday event. It almost was, but in Black Friday they also offered free shipping with a 60% discount. During the pre-Black Friday event, it was just a 60% discount. It therefore cost me $20 more by ordering early even though the promotion said best sale of the year. Do not be fooled by what they say and always wait at least until the actual sale, not the presale.”
Hi there,
I'm so sorry to hear about this! Please reach out to our cs team, and we would be happy to help with any questions!
Thank you for your patience!
PhoneSoap Support
Hi there,
I'm so sorry to hear about this! We're happy to help, and our team is working to get back to customers as quickly as possible!
Thank you for your patience!
PhoneSoap Support
“I have purchased numerous PhoneSoap products over the years gifted a number of them all are high quality do their intended job of sanitizing flawlessly. Always easy to order and fast delivery.”
“The item arrived in a timely manner. Bigger than I anticipated. Finally figured out what it meant to "push the button" to switch from auto to manual mode. My prrevious Phonesoad only lasted about a year. I like the concept and am hopeful this one will last longer.”
“I have purchased several phone soaps not only for family, but also for friends. I saw phone soap on Shark Tank and immediately ordered one. I am a clean freak and admit it. I really do think our phones carry germs. Our phones are in our hands constantly and we lay them down anywhere. Thank you Phone Soap.”
“I have had 2 Homesoaps--both stationary after setup, with very careful and minimal use, and neither are functioning. One I had on reserve for over a year, and used only twice before stopped working. Will NEVER buy one of these again. Much better success with the PhoneSoap machines, however.”
“PhoneSoap customer service was efficient and friendly. I have several phonesoap, homesoap and airsoap. We use all of them. My mom lives with me and at 91 I believe the one PhoneSoap products help keep her healthy and safe. I received the filters and our AirSoap is back up and running 😃”
Hi Gwyn,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
“Ordered it and they don’t have any on hand. Once again the say the are being held up by border customs. Then don’t sell them till you have them in stock. I have asked for a refund but will likely file a claim with my bank. Great product horribile company.”
Hi Lisa,
Thank you so much for reaching out! We apologize for the current delays and I see that this refund has been processed. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi Christine,
Thank you so much for reaching out! We apologize for the current delays and look forward to shipping this unit as soon as possible. Please reach out to us at cs@phonesoap.com, and we would be happy to assist with any questions you may have.
PhoneSoap Support
Hi there,
Thank you so much for reaching out to us! We truly apologize for the inconvenience, however, all international sales are final. This is noted on our site before the customer proceeds to check out.
We apologize for any inconvenience this may cause, and thank you for your understanding!
Please let us know at cs@phonesoap.com if you have any questions!
PhoneSoap Support
“The phone number does nothing more than refer you to online chat. The online chat doesn’t work. They don’t answer their email. We received the wrong product and can get no help. What terrible customer service!”
“We have a phonesoap an have had one for a while. We purchase a phonesoap as each grandchild heads off to college. So needless to say, we are very pleased with this product an it's service.”
