Dear [Reviewer],
Thank you so much for taking the time to provide your valuable feedback regarding your experience with PhoneSoap. We truly appreciate your dedication to sharing your thoughts, as it helps us improve our services.
We would first like to extend our sincerest apologies for any inconvenience or frustration our customer service may have caused you. We understand that a positive interaction with our team is crucial, and we deeply regret that we fell short of your expectations in this regard.
To make things better, we would love to hear more about the specific issues you encountered with our customer service. By understanding the details, we can address any flaws in our process and ensure that such incidents do not occur again in the future.
Your input is extremely important to us, and we would greatly appreciate an opportunity to discuss your experience further. If you would be open to sharing more information, we kindly request you to reach out to our customer service department at cs@phonesoap.com. Our dedicated team will be more than willing to listen and work towards resolving any unresolved concerns you may have.
Once again, we sincerely apologize for any inconvenience caused, and we hope to have the chance to regain your trust. Thank you for your support and for being a valued customer.
Warm regards
Phonesoap support.
“I would prefer to talk to someone. I do not like dealing with email and robots.
My phone soap arrived defected.. I went through email/ robot for customer service. I simply wanted an EVEN exchange. Phone soap charged me approximately $30 more for the same device.
I like their products but very poor customer service. Disappointed..”
Dear Juliet,
Thank you so much for taking the time to provide us with your feedback on PhoneSoap. We truly appreciate your honesty and value your experience as a customer.
Firstly, please accept our sincerest apologies for the inconvenience you faced with your defective PhoneSoap. We understand that going through email and automated responses for customer service can be frustrating and impersonal. We are sorry for any inconvenience caused by this process.
However, if you purchased your PhoneSoap product on Phonesoap.com, the most efficient way to return/exchange your item is through the return portal on our website.
Here is the link: https://www.phonesoap.com/apps/redo/returns-portal
Once you’ve submitted the necessary information, you will receive an email with further instructions!
If you did not purchase your product through PhoneSoap.com or you received an error message, please let us know so we can proceed properly.
Once again, we truly appreciate your feedback and apologize for any inconvenience caused. We are determined to regain your trust and hope to have the opportunity to provide you with a positive experience!
Thank you,
Phonesoap support.
“While I received what I believe is a great product, PhoneSoap is lacking in accessibility. I am interested in another product and I have several questions. I am unable to find a customer service telephone number anywhere on the website. I am not interested in a chat session. I am not interested in corresponding via email. I am sure PhoneSoap knows their competitors offer contact by telephone. The only reason I didn't give five stars and most likely will not recommend PhoneSoap is that there is no way to speak to a person.”
Dear Reviewer,
Thank you so much for taking the time to share your valuable feedback about PhoneSoap! We truly appreciate your support and for choosing our product.
Currently, our customer service department focuses on better assisting our customers through the chat feature on our website phonesoap.com, and our email cs@phonesoap.com. We sincerely apologize for this. However, rest assured that we are here to help with any questions or concerns and strive to provide exceptional customer service!
We are here to help and would love to ensure that you have the best possible experience with PhoneSoap.
Thank you once again for your review and for being a valued customer. We sincerely look forward to serving you again in the future!
Best regards,
Phonesoap support.
Dear Doug,
Thank you so much for taking the time to share your feedback about PhoneSoap!
We're happy to help you with any questions or concerns you may have! At this time, our customer service department is focusing on better assisting our customers through the chat feature on our website phonesoap.com, and our email cs@phonesoap.com.
Thank you so much; we look forward to assisting you!
Phonesoap support.
“I ordered my 3rd phonesoap and, unfortunately, it just did not work right out of the box.
I started a return and got a replacement immediately.
I got the replacement but it has been a week and I have still not gotten an approval on the return.
I called to follow-up since I fear that I would get charged again for the replacement unit. The phone number just had a recording which asked me to just send them an email or chat with them.
The chat was initially, again, automated and of no help.
I finally got a "live person" but exchanging messages with her was very slow. It was clear that she was juggling multiple chats at the same time!
For the price of their product, this is totally unacceptable and not customer friendly at all!”
Dear Heinzel, Thank you so much for taking the time to provide us with your feedback on your recent experience with PhoneSoap. We truly appreciate your honesty and willingness to share your thoughts with us.
Firstly, we would like to apologize for the inconvenience you have faced with your third PhoneSoap. We understand how frustrating it can be when a product does not work as expected right out of the box. However, we are glad to hear that you received a replacement promptly.
We deeply apologize for the delay you experienced in getting approval for the return of the faulty unit. We understand how important it is to have a seamless return process, and we apologize for any confusion or frustration this may have caused.
We also apologize for any inconvenience caused by our automated chat system. We strive to provide efficient and personalized customer support, and it is disheartening to hear that it fell short of your expectations. We appreciate your patience in dealing with our representative who was handling multiple chats simultaneously.
We want you to know that we take your feedback seriously and are committed to improving our customer service. Our aim is to rectify these issues and ensure that you have a seamless experience with PhoneSoap in the future.
Please let us know if there is anything specific we can do to make things better for you. Your satisfaction is of utmost importance to us, and we want to ensure that you are completely satisfied with your PhoneSoap product and our service.
Once again, thank you for bringing these matters to our attention. We value your feedback and appreciate your support. If you have any further questions or concerns, please do not hesitate to reach out to us.
Warm regards,
Phonesoap support.
“I love my PhoneSoap toothbrush drying/purifying device! I can visible tell it keeps my tootbrush cleaner, and it feels cleaner, too! I am so glad PhoneSoap is doing more research and developing new, very useful and needed products. This is one of them!”
“Received phone soap for toothbrush which is a great idea considering that toothbrushes are known for harboring germs. Only downside is that the drying cycle has to be improved.”
“The customer support was good but was only chat or e-mail, no phone contact -- which I thought could have expedited things. Also, I never got an answer about powering my PhoneSoap with a USB cable as a workaround.”
Dear Reviewer, Thank you so much for taking the time to share your feedback on PhoneSoap! We truly appreciate your thoughts and are thrilled to hear that you had a positive overall experience with our product.
We pride ourselves on providing excellent customer satisfaction, and we are glad that we were able to meet your expectations. It's fantastic to know that our efforts to make customers happy are paying off.
If you ever have any further questions or need assistance with your PhoneSoap or any other products, please don't hesitate to reach out. Our friendly customer support team is always here to help!
Once again, thank you for choosing PhoneSoap. We value your support and look forward to serving you in the future.
Warm regards,
Phonesoap support.
