Hi there,
Thank you so much for reaching out! I'm so sorry to hear that you didn't receive a reponse! We would be happy to exchange this. Please reach out to me directly at cs@phonesoap.com and ask for Daphne. I would be happy to help!
PhoneSoap Support
Dear Reviewer,
Thank you so much for taking the time to share your feedback on PhoneSoap. We greatly appreciate your dedication in discussing your experience with our product.
We sincerely apologize for the inconvenience caused by the slow shipping. We understand that timely delivery is crucial, and we deeply regret any frustration you may have experienced. Rest assured that we are actively looking into this matter and taking steps to improve our shipping process.
Thank you once again for your feedback and for choosing PhoneSoap. We genuinely appreciate your support, and we look forward to serving you better in the future.
Warm regards,
Phonesoap support.
“I made my first purchase from PhoneSoap. The item ordered is cheap in appearance and function. Would not recommend. The item was not priced fair. Not recommended to others to order from the company.”
Dear Laura,
Thank you sincerely for taking the time to provide us with your valuable feedback regarding your recent purchase from PhoneSoap. We truly appreciate your honesty and openness in sharing your experience with us.
First and foremost, we apologize for the disappointment you encountered with the appearance and function of the item you ordered. We understand how frustrating it can be when expectations are not met. Please know that this is not the experience we aim to deliver to our customers.
In regards to the pricing of the item, we apologize if it did not align with your expectations. We always strive to offer fair and competitive pricing, and we appreciate you bringing this to our attention.
We truly value your opinion and want to make things right for you. To do so, we would greatly appreciate it if you could provide us with further details on the specific issues you encountered. This information will help us address the problem and find the best possible solution.
Once again, we are sorry for any inconvenience caused and genuinely appreciate your feedback. We are always looking for ways to improve our products and services, and your input is exceptionally valuable in helping us achieve this.
If there is anything else you would like to share or discuss with us, please do not hesitate to reach out.
Thank you,
Phonesoap support.
“I would prefer to talk to someone. I do not like dealing with email and robots.
My phone soap arrived defected.. I went through email/ robot for customer service. I simply wanted an EVEN exchange. Phone soap charged me approximately $30 more for the same device.
I like their products but very poor customer service. Disappointed..”
Dear Juliet,
Thank you so much for taking the time to provide us with your feedback on PhoneSoap. We truly appreciate your honesty and value your experience as a customer.
Firstly, please accept our sincerest apologies for the inconvenience you faced with your defective PhoneSoap. We understand that going through email and automated responses for customer service can be frustrating and impersonal. We are sorry for any inconvenience caused by this process.
However, if you purchased your PhoneSoap product on Phonesoap.com, the most efficient way to return/exchange your item is through the return portal on our website.
Here is the link: https://www.phonesoap.com/apps/redo/returns-portal
Once you’ve submitted the necessary information, you will receive an email with further instructions!
If you did not purchase your product through PhoneSoap.com or you received an error message, please let us know so we can proceed properly.
Once again, we truly appreciate your feedback and apologize for any inconvenience caused. We are determined to regain your trust and hope to have the opportunity to provide you with a positive experience!
Thank you,
Phonesoap support.
Dear Doug,
Thank you so much for taking the time to share your feedback about PhoneSoap!
We're happy to help you with any questions or concerns you may have! At this time, our customer service department is focusing on better assisting our customers through the chat feature on our website phonesoap.com, and our email cs@phonesoap.com.
Thank you so much; we look forward to assisting you!
Phonesoap support.
“I have had 2 Homesoaps--both stationary after setup, with very careful and minimal use, and neither are functioning. One I had on reserve for over a year, and used only twice before stopped working. Will NEVER buy one of these again. Much better success with the PhoneSoap machines, however.”
