Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,650 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought phone on Monday and paid extra for priority delivery. It is now Sunday and phone via tracking is still in Melbourne. Since I got this email to review phonebot before I have actually received my phone I have to give the review 1 star. Priority delivery 6 days and still in Melbourne not good enough. Might change review once I actually get the almost $1000 phone”

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“The phone looks and feels like brand new.”

Helpful Report

Valued Customer, Thank you for your feedback. We appreciate you taking out time for us. We hope you are happy with the ordered Google Pixel 2 XL - 64GB and looks like that this 1 Star rating locked by you is a mistake. Just in case if there is any problem with the device then we are always on our toes to look into any unpleasant incident reported by our customers. You can reach us at support@phonebot.com.au Thanks and regards, Phonebot!

“In my case, Phonebot's customer service has been very good. I bought a phone via their website and received it within 36 hours. It was in near perfect condition as per their description. After a day of use, I found the phone just too physically large to be practical. So I returned it via registered mail under Phonebot's 7 day Change of Mind policy. They refunded the amount within a few hours of receiving the phone. I can't fault their service and would consider purchasing from them again.”

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“Very satisfied with service”

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“Phone arrived promptly, in very good condition, 93% battery capacity. Couldn’t be happier for a second hand phone”

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“All good, pleasant and helpful to deal with, early days but phone is working well”

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“Good guys to deal with.”

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“The service was good. Only thing that could be improved is the notification that my order was ready to be picked up in store. I had to call the shop and did not receive an email advising me the phone was ready for collection”

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“Quick delivery, phone exactly as described . Would definitely use this company again.”

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“Quick service phone in great condition. Really happy”

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“Excellent Service Good Quality Phone works perfectly!”

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“Great products and services”

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“The phone is ok but a bit glitchy might have to take it back to have it look at”

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“came quickly and the phone is awesome!”

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“Choosing a phone and ordering are made easy on the website. Prices are super competitive. The phone is in excellent condition and seems better than described. Delivery was quick. Will come back when I need another one :)”

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“Excellent service - brilliant company. Fastest shipping ever!”

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“Hello Phonebot. This would be the best service I can remember,thanks. The excellent phone arrived one day after my order was placed,amazing. Thoroughly recommend this company.”

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“Stay away. Sold faulty phone and blamemdd it on me because I raise the fault a week later. They're rude and disingenuous. Spend your money elsewhere. Please see response from phonebot. They sell phones with damage and don't do proper checks!! Be safe than sorry guys”

Phonebot 1 star review on 23rd February 2020

Helpful Report

Hello Joanne, Thank you for taking out your valuable time for leaving the review, we appreciate all kinds of feedback. In this event you are not disclosing the whole story where your phone was received back with liquid damages in it and for more clearer view pasted above is the picture of the inside condition of your device . No business will cover or would have covered you under that scenario, this is why we did not accept this claim. Thanks and regards, Team PB!

“I received my phone really quickly and it’s great. This is the first time I’ve bought a refurbished phone and I’m glad I did”

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“handling time too long considering express was paid and we need the phone asap. it’s been 7days and it’s still not here. Our location is around the corner from where it’s distributed.”

Helpful Report

Dear Customer, Thank you for taking out your valuable time for the Feedback! General handling time for most orders is 1-2 working days. That means once an order is received, we test, pack and get it ready for dispatch within that time frame. Your package was sent timely as we received your order by the day end of 17th and on the 3rd working day it was lodged to ship and we checked with Auspost where as per the details your order has been delivered today. Looks like the reason this delivery took too long is the weekend coming between lead time. Kindly let us know the functionality of the device and feel free to get back to us in case of any hassle by sending and email to support@phonebot.com.au Thanks and regards, Team PB!

Phonebot is rated 4.6 based on 3,650 reviews