Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my new computer. Great price and fast delivery.”

Helpful Report

Thank you for your lovely note. I so appreciate you taking the time to share your purchase experience with Phonebot. Thank you again for sharing such a positive experience. It means the world to us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“excellent service”

Helpful Report

We are thrilled to have you as part of the Phonebot family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very good phone”

Helpful Report

Thanks so much for your feedback! We’re really glad you find your desired item at Phonebot.com. Thanks again for the review and for being such a great customer. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I found that there were two connectors for recharging the phone, but there was not one with a USB on one end and a smaller one for the phone. Therefore, I can't download all the information from my old phone that is stored in my computer. Could I please obtain a USB connector???”

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“Quality product and great service. Delivered in good time as promised.”

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We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Fast & professional service.”

Helpful Report

Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone as described. Easy pick up from store in Reservoir.”

Helpful Report

Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“No bull**** and get what you pay for very quickly. Awesome deals on open box and grade a phones. Not even a scratch on my new iPhone 11. Love it!!!”

Helpful Report

Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Charger plug plug wrong for NSW Australia ... Specially remote area like me.”

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“item as described , fast delivery highly recommend purchasing from phone bot”

Helpful Report

It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent service once again”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Product arrived quickly. Easy transaction. Exactly as described. Very happy.”

Helpful Report

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Received my grade A AirPods in a day or two - work perfectly. Thanks PhoneBot!”

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“Phone came in perfect order (even better than described) in a quick fast package.”

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“A+++++++++”

Helpful Report

Thank You for choosing Phonebot for your recent order. I’m so glad everything from the start to end surpassed your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Iphone received has unrecognised battery issue”

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“Great price and fast shipping.”

Helpful Report

We are thrilled to have you as part of the Phonebot family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serve you again soon! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great price and fast shipping.”

Helpful Report

“Purchase was of an Apple iPhone 8 (256GB) (Grade A). Problems with a faulty keypad. Returned for assessment and necessary repairs. Ultimately phone was returned in a serviceable condition. Satisfied with the result.”

Helpful Report

Thank you for choosing Phonebot for your recent order! We appreciate your review regarding sharing the experience with our iPhone 8. However, it seems to be a little incomplete because you have posted till the diagnostics were sent to you, but you never posted what happened next, because we remember and also the data shows that your device was recalled, tested and sent back to you. Incidents like this are very common in the retail industry of cellphones, where sellers just hide away or vanish out when they are reached by a customer with a complain, regarding their products. But unlike others, Phonebot took your claim with wide arms open and will be standing at your bank for the complete span of the warranty provided on the sold item. Therefore, we request you to freely get back to us, in case of any further problems with the product, that we have sold and we expect you to be kind enough to revise this review to atleast four or five stars. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Excellent service. Phone looked new.”

Helpful Report

Phonebot is rated 4.6 based on 3,579 reviews