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Phonebot Reviews

4.6 Rating 3,579 Reviews
91 %
of reviewers recommend Phonebot
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About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
16
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ben L
Verified Buyer
“Yeah the phone look perfect without crash and like brand new, but have a little dust behind the screen so i couldnt clean it :( well its work perfectly then. Thank you very much”
Helpful Report
Thank you for choosing Phonebot for your recent order! We are glad to have a positive acknowledgement on the functionality of the product. However, we feel curious to have a look on the issue that you have highlighted regarding dust behind the screen. The only possibility which comes up in our mind is something is there in between the screen and the tampered glass. Since we are purely customer centric business and I would like to make sure that you concern is fully address and resolved, therefore, you are requested to share the picture of the item via an email, so that we can go ahead and assist you properly. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Damon E
Verified Buyer
“Phone works great and there was no issue with the grading you gave the phone. It is in good condition”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Rachelle C
Verified Buyer
“I bought an iPad Air as a Christmas gift for my daughter. Item was in great condition as described and I am very happy with the purchase. Thank you”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Angela S
Verified Buyer
“Easy web site great price great delivery”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Brandon C
Verified Buyer
“Phone was in great conditon and clean highly recommend”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anne S
Verified Buyer
“So far so good with iPhone 12 mini! It did take some time to arrive and I couldn't open the SIM tray at first, but managed to in time (it had something stuck inside from cleaning or other). But so far, it works great otherwise and in great condition for a used, refurbished phone!”
Helpful Report
Thank you for choosing Phonebot! Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Tyler V
Verified Buyer
“Happy with service and quality of refurbished phone, the only issue is the charging cord can be a bit temperamental.”
Helpful Report
Anonymous
Verified Buyer
“great to deal with and the iphone was in excellent condition.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Lee-Anne S
Verified Buyer
“Purchased an iPhone SE 2020 in “like new” condition. The item arrived promptly with an additional wireless dashboard charger & silicone phone case free of charge. The phone itself is in pristine condition & working perfectly. Couldn’t be happier with the service. Will definitely purchase from these guys again!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Phone arrived on time and as described”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Great Service”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Kevin T
Verified Buyer
“we were happy with the service we received”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Chris P
Verified Buyer
“Ordered Refurbished Iphone 8. Received promptly and looks to be in great condition.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“More than happy with the quick delivery.”
Helpful Report
Marguerite D
Verified Buyer
“Phones were received quickly and in excellent condition. Would purchase again, thank you.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Millo M
Verified Buyer
“Very happy with the service. Phonebot has a thorough process checking customer details and assuring that each customer receives what they ordered. My order arrived before due date. ;-)”
Helpful Report
Lydia S
Verified Buyer
“My phone is great! Dispatch was a little slower than they promised which I'm assuming was because of COVID lockdowns. They kept me up to date on the dispatch process and apologised for the delay. Great experience!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Good quality.”
Helpful Report
Chun H
Verified Buyer
“The phone arrived in amazing condition, really love the concept of reusing these phones!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Madeline K
Verified Buyer
“Phone as described - very happy with my purchase. You wouldn't know it isn't brand new.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phonebot is rated 4.6 based on 3,579 reviews
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