Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time ordering from Phonebot and again im very pleased with my phone and the customer service. I purchased a Galaxy note 9 (Grade A Refurbished) and I'm amazed by its quality, indistinguishable from a new phone. Adding the hand sanitiser is a nice thoughtful touch too. Would definitely recommend these guys if you're looking for a refurbished phone.”

Helpful Report

Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Delivered on time in great condition. Also supplied hand sanitizer which was a nice surprise”

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We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very helpful. Would recommend them to anyone”

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“Brought a Grade B Samsung Note 8 from Phonebot, the website is easy to use, communication on Facebook is fast, delivery is quite fast too, however the tracking number part could use some improvement as it is a bit confusing.”

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“very good service”

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“Super quick delivery, phone is in great condition, like new, and the extras like the screen protector and case we’re a nice surprise!”

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“Received a defective phone and experienced aggressive and rude customer service. No support at all and even sent a manipulated invoice at 1am with a IMEI inserted in the invoice. Stay away from this deceitful company.”

Phonebot 1 star review on 20th July 2020

Helpful Report

Thank You for taking out your precious time and writing another review. We appreciate all reviews and feedbacks, and also take corrective actions on a legit complaints. In your case, you have been repeatedly informed that your phone has been received with liquid damages on it which are not covered under any sort of warranty by Phonebot. I have also uploaded a picture of the internal view of the device so both sides of the picture can bee seen. Best Regards, CX Manager - Shary Rizwee

“These people are a m a z i n g Very reasaonable priced, very quick response and very quick delivery of exactly what I ordered. They even added a prezzie! 8 out of 8”

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“Quick and easy purchase and delivery 👍🏼”

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“Quick delivery, product was better than expected”

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“Superfast delivery and great prices.. Thanks”

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“Obsessed with it. Amazing quality”

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“Prompt good service green!”

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“Good transaction with keen price and product as described and delivered on time.”

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“it was a good phone and good price”

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“I recently purchased a Samsung Galaxy S10+ (Grade: 'A' rated). Not only was the handset in as good a condition as I could have hoped (probably better as it looks brand new) I also had a Samsung LED case thrown in as part of the deal (that and the hand sanitiser - it's Covid-thing). This was unexpected. I saved a great deal of money on my purchase choosing a re-burshed phone, but the case is between $50-$85 dollars worth of extra value right there. I highly doubt that I will buy a "brand new" phone ever again. Phone arrived early on the 3rd business day from order.”

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“I ordered a Samsung Galaxy S20+ 5G from Phonebot: It arrived in 3 days via courier. The phone was brand new sealed in its box. It was the best price I could find on the web at the time. I am very happy with their service and product pricing.”

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“Excellent service and good price for the product performance and expectations”