Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,578 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“placing order was easy, following process and tracking including time of delivery was spot on. Loked the fact that there was a shop front and contact phone number that did connect, was the deciding factor in choice of seller. Phone was as described and nice to get all accessories and protective case, well done.”

Helpful Report

(Reservoir, 3073) -

Hi Erik, Thank you for your wonderful feedback! We’re thrilled to hear that you found the ordering process easy and that the tracking and delivery were spot on. It’s great to know that having a shop front and contact number helped in your decision, and we're glad the phone and accessories met your expectations. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Prompt and efficient service. Product arrived well packed and in great condition”

Helpful Report

Hi Simon, Thank you for your positive review! We’re happy to know that your product arrived well packed and in excellent condition. We always aim to provide prompt and efficient service, and it’s great to hear that you were satisfied. If you have any further questions, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Easy transaction, fast delivery, phone was as described”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous, Thank you for your review! We’re glad the transaction was smooth, and the delivery was fast. It’s great to know that the phone arrived as described. If you need anything else, please feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Very happy with my purchase of Apple Watch 7. It arrived on time & was as described. (As New & in original box). I did buy another watch before this one from another company but was very unhappy with it as it was described as very good but was fair at best. It was returned. Wouldn’t hesitate to buy from Phonebot again.”

Helpful Report

(Reservoir, 3073) -

Hi Chris, Thank you for sharing your experience! We’re delighted that your Apple Watch 7 arrived on time and in perfect condition. It's great to know we exceeded your expectations compared to your previous purchase from another company. We appreciate your trust in us and look forward to serving you again! If you need any assistance, feel free to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Happy with their service. Have ordered a few phones over the years. Always got a very good price. Will continue to order phones with them.”

Helpful Report

(Reservoir, 3073) -

Hi Anna, Thank you for your continued trust in Phonebot! We’re delighted to hear that you’ve always been happy with our service and pricing. We look forward to continuing to provide you with great products and excellent value in the future. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I was impressed with the fast delivery and welll packaged. The iPhone XR is perfect”

Helpful Report

(Reservoir, 3073) -

Hi Geoffrey, Thank you again for sharing your experience! We're thrilled to hear that the iPhone XR arrived fast, well packaged, and in perfect condition. We're grateful for your positive feedback and glad that you're happy with the phone. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I recently purchased an A Grade Smart Watch, I had a few questions prior to purchasing, as it was my first time with this company. The questions were answered fairly promptly through FB. My watch arrived quickly using express post. The watch is in excellent condition, working condition, Ive enjoyed it so far, packaging was excellent, could not fault anything. Excellent price , highly competitive if not better that what I had previously shopped around for before purchase.”

Helpful Report

(Reservoir, 3073) -

Hi Joanne, Thank you for sharing your positive experience! We’re glad to hear that all your questions were promptly answered and that you’re enjoying your new smartwatch. It’s wonderful to know that you found the price competitive and the product in excellent condition. If you need any further assistance, don’t hesitate to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“While I do not blame Phonebot for sending me a phone that did not work after a OS software upgrade, I give them a poor grade for their return and replacement policy. Their policy is that the customer is in the wrong, so until proven otherwise, the customer must wait days and weeks for the replacement phone. Phonebot should consider the cost to them if they trust the customer's report of fault and immediately replace the phone. They would get 5 stars from this customer.”

Helpful Report

(Reservoir, 3073) -

Hi Samuel, Thank you for your feedback. We understand your concerns regarding the replacement process. As soon as you informed us of the issue with the phone, our team acted swiftly by providing you with a prepaid shipping label and instructions for returning the device. I can confirm that your item arrived on Friday, and we have already reserved a replacement phone for you. We will be dispatching it within the next day or so to ensure minimal disruption to your business. We truly appreciate your patience during this process and hope that the new device will meet your expectations. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Not yet received my phone”

Helpful Report

(Reservoir, 3073) -

Hi Samuel, Thank you for your feedback. We’re sorry to hear about your experience and regret that the return and replacement process didn’t meet your expectations. We take your comments seriously and will review our policy to see if improvements can be made. Our goal is to ensure customer satisfaction, and we will continue to work on providing a better experience. If you have any further concerns or need assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Great pricing and fantastic quality.”

Helpful Report

(Reservoir, 3073) -

Hi Matthew, Thank you for choosing Phonebot! We’re delighted to hear that your Apple iPhone 14 Plus met your expectations. It's always rewarding to know that our customers are happy with both the service and the product. If you need any assistance, feel free to reach out to support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Good they are helping me thank you phone bot”

Helpful Report

(Reservoir, 3073) -

Hi Kaye, Thank you for your feedback! We’re glad to hear that we could assist you and that you’re happy with the support you’ve received from Phonebot. We're here to help whenever you need us. If you have any further questions or need assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“9/9 Received iPhone XS $402, had not been reset & on making phone calls people could not hear me unless it was on speaker - returned phone and asked for an upgrade to iPhone 12 mini, which I was told I could do that for extra $70, however they were advertised for $429 on website. I was notified the return phone was received back to Phonebot 16/9 and when I asked when my upgrade phone would be sent I was told 24-48 hrs to dispatch. Still no notification of my payment for upgrade phone, no notification for dispatch of upgrade and emails requesting answers over the passed 2 days have not received a reply. 20/9 I received an email asking to revise my review: the only reply I receive is because I give a 1 star rating. I had not received any replies to my emails and had left a message yesterday for Shazz to call me back to get answers/update and no return phone call. My issue has not been resolved as I haven’t received my upgrade phone and I have no answer as to why I had to pay a total of $472 for an upgrade phone when it was advertised for $429.”

Helpful Report

(Reservoir, 3073) -

Dear Deb, Thank you for sharing your concerns. We apologize sincerely for the hassle you experienced with your iPhone XS purchase and return. As a customer-centric business, we prioritized accommodating your requests. We upgraded you to an iPhone 12 mini, honored the price difference, and your A$20 refund will be done maximum in 24 hours from now. We have sent you the tracking details twice, and upon checking again, your parcel is scheduled for delivery tomorrow, according to Australia Post. We value transparency and customer satisfaction. Thank you for your patience. We hope you'll enjoy your new iPhone 12 mini. Best regards, Phonebot Team

“Very happy with the delivery timing and quality of the iPad and pencil purchased”

Helpful Report

(Reservoir, 3073) -

Hi Elizabeth, Thank you for sharing your experience! We’re happy to hear that the delivery timing and the quality of your iPad and pencil met your expectations. It’s wonderful to know you’re satisfied with your purchase. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“battery drained within the hour of full recharge”

Helpful Report

(Reservoir, 3073) -

Dear Amanda, Thank you for your feedback. We noticed that you’ve shared your concerns here instead of contacting us through our usual customer service channels, such as phone, email, or chat, where we're always ready to assist. However, we see that our team has already tried to reach out to you and even spoken with you briefly, though the call wasn’t completed successfully. Additionally, we've followed up with an email to ensure we can assist you fully. As a customer-centric business, we are committed to resolving this for you swiftly. Please respond to our email or reach out directly, and we’ll make sure to address the battery issue, whether through troubleshooting, repair, or a replacement. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I have ordered a number of products from Phonebot in the past and been really happy, however this time I was very disappointed. The Mac Book we ordered came with the wrong plug to suit Australia and the laptop itself was protected with a password which we were not able to bypass. I had to contact Phonebot on a number of occasions to try and get the correct password and in the end we had to end up resetting the Mac Book.”

Helpful Report

(Reservoir, 3073) -

Dear Amanda, Thank you for your feedback and for being a valued customer of Phonebot. We sincerely apologize for the issues you faced with your recent purchase. We’re glad we were able to resolve the charging adapter issue for you, and we appreciate your patience as we worked to provide the correct password. We understand resetting the MacBook was the best solution in this case, and we’re happy you were able to get everything sorted. If you encounter any other problems or need further assistance, please don’t hesitate to reach out. We’re here to help. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“It took 3 days for my IPad Mini to be despatched so it was not received until 9 days after ordering. I thought this a little slow. However their communication was excellent when I emailed regarding delivery and so far I am delighted with my purchase. It has no marks at all and appears excellent value for money. I will use Phonebot again to update my phone when the time comes.”

Helpful Report

(Reservoir, 3073) -

Hi Beryl, Thank you for your detailed review! We’re glad to know that although the delivery was a bit slower than expected, you were pleased with our communication and are delighted with your iPad Mini. We’re thrilled to hear that you found it to be great value for money and look forward to helping you with your next phone upgrade. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“great service and product very happy with purchase”

Helpful Report

(Reservoir, 3073) -

Hi Annette, Thank you for your positive review! We’re thrilled to hear that you're happy with your purchase and the service you received. It’s always great to know that our customers are satisfied with their experience. If you have any questions or need further assistance, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“What an Outstanding Experience with My Apple Watch from Phonebot! I recently purchased an Apple Watch from Phonebot, and I couldn't be happier with my decision! From the moment I unboxed it, I was impressed by the quality and condition of the device. It looked and felt brand nee which is a testament to Phonebot's rigorous refurbishment process. The Apple Watch itself has proven to be an invaluable companion in my daily life. What truly sets Phonebot apart is their commitment to customer satisfaction. The delivery service team was extremely helpful when I had questions. It’s clear that their customers and customer service stand by the quality of their products. I highly recommend getting your next device from Phonebot. Not only did I save money, but I also contributed to reducing electronic waste by choosing a refurbished product. My refurbished Apple Watch has exceeded Thank you, Phonebot, for making technology so accessible and sustainable!”

Helpful Report

(Reservoir, 3073) -

Dear Wendy, We are genuinely sorry to hear that you were left feeling disappointed with the recent experience. Your satisfaction is extremely important to us, and I’d like to take this opportunity to address the concerns raised. Looking back at our previous correspondence, we made every effort to keep you informed about the replacement watch and ensured that you were happy with the change in color. We also requested to reach out if you prefer a different watch band after receiving the item for free. While there was an unfortunate delay with the dispatch, we regret any inconvenience this caused and assure you that we did our best to expedite the process. We sincerely hope that you will give us the chance to make things right. If you had reached out to us, we would have promptly addressed any remaining concerns before it led to a negative review. We truly value your business and want to ensure you’re satisfied with your purchase. Our customer service will contact you soon and meanwhile, If you need any further assistance, please contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Phonebot are fantastic. Purchased an iPhone 13 for 1/2 price and works like brand new. I love it!”

Helpful Report

(Reservoir, 3073) -

Hi Robert, Thank you for your glowing review! We’re thrilled to hear that your iPhone 13 is performing like brand new and that you found it at such a great price. We appreciate your support and are happy to know that you love your purchase! For any questions or further assistance, please feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I have just purchased a Samsung Galaxy S22 phone from PhoneBot. The phone was of excellent quality and exceeded my expectations. This company should be congratulated on the standard of service they are providing at great prices to the community, and I highly recommend them to anyone requiring a new phone.”

Helpful Report

Hi Hugh, Thank you for your fantastic feedback! We’re delighted to hear that your Samsung Galaxy S22 exceeded your expectations and that you’re happy with the service and prices we provide. Your recommendation means a lot to us, and we’re proud to serve customers like you. If you ever need any assistance, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,578 reviews