Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,610 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website, great prices and I'm very happy with my new phone!”

Helpful Report

(Reservoir, 3073) -

“Phone is in great condition as described- the post office was a bit slack with delivery but …”

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(Reservoir, 3073) -

“Quick, simple and easy. They made contact to confirm the items that I ordered as the phone was a iPhone 12mini but I had ordered a cover for a iPhone 12 so handy to find out prior to receiving.”

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(Reservoir, 3073) -

“Good service. great Samsung phone delivered on time.”

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(Reservoir, 3073) -

“Wonderful customer service can't fault the quality and speed of the service I received. The iphone is fantastic. They offered ongoing support and repairs if needed. Would highly reccommend PhoneBot.”

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(Reservoir, 3073) -

“Easy to use website and super quick delivery. The quality was fabulous.”

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(Reservoir, 3073) -

“The service was prompt and I received a call to discuss a change of colour for the tablet I had ordered. My main concern is that the device arrived with no paperwork at all. No copy of the paid invoice and 12 month guarentee, but more importantly no instructions, not even a "quick start guide". The device is working well now that a tech friend has set it up for me.”

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(Reservoir, 3073) -

“Very fast delivery. There is a single tiny unnoticable mark on the screen. Works as expected and the phone is in good condition.”

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(Reservoir, 3073) -

“Nice phone & quality for the price!”

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(Reservoir, 3073) -

“Company is legit and my refurbished phone is a ripper. However, they'll send your order two to three days after ordering which defeats the point of express post.”

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(Reservoir, 3073) -

“Phonebot gave wonderfully prompt service and even included a phone protector at no cost! The iPhone I bought is superb, a new phone in every respect.”

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(Reservoir, 3073) -

“I love my new phone, and I love Phonebot's sustainability ethic.”

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(Reservoir, 3073) -

“Not trustworthy; don't get same item and no good follow-up by customer service”

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(Reservoir, 3073) -

Hi Shailendra, We truly apologize for the inconvenience caused and any confusion with your order. As per the details I have, you should have received a notification via the same communication channel we’ve been in touch through, confirming that your replacement band is on its way. Our team will also personally follow up with you tomorrow to ensure everything is resolved. We appreciate your patience and understanding.Thank you for allowing us to make this right. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service, ordered late on a Friday afternoon, arrived in Sydney Wednesday. S22 phone is 'like new' as described.”

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(Reservoir, 3073) -

“I asked to get a price for My samsung s24 plus and when I got the phone back I noticed they have taken off my protective glass that I paid ed 60 dollars for... I told them and they said they'll put one on... I get back home I watched him for 5 minutes applying the screen protection and it was all a play it ended up being a paper thin sticker”

Helpful Report

Dear Customer, Thank you for sharing your feedback. We regret to hear that you were left with this impression. However, it’s important to clarify that you initially agreed to sell your phone to us, but later decided to take it back, stating that you would return at a later time. As part of the evaluation process, the tempered glass had to be removed with your approval, as it’s standard for us to inspect the phone properly. That said, we’re truly sorry if this process has affected your experience or caused any inconvenience. If you would like, we’d be happy to send you another tempered glass to make up for it. Please let us know by replying here, as it’s always our priority to ensure our customers have a positive experience with us. Best regards, Shazz CX Manager – Phonebot support@phonebot.com.au

“This is the third iPhone I’ve purchased from Phonebot and as a return customer I’m very happy. The products are great, communication excellent and delivery times are very short. Highly recommended”

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(Reservoir, 3073) -

“Excellent online service and fast. Happy to use this company in future purchases.”

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(Reservoir, 3073) -

“Prompt and excellent service. Supplied product and its condition were eactly as described.”

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(Reservoir, 3073) -

“Easy to navigate website with comprehensive details of phones. Had my phone delivered on time and it was exactly as advertised. Have bought from Phonebot previously and will do so again.”

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(Reservoir, 3073) -

“Super happy with service,delivery and of course phone 😊 Purchased Samsung S24 Ultra (as new) and have not been disappointed. Highly recommend company & will definitely purchased from again in future.”

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(Reservoir, 3073) -

Phonebot is rated 4.6 based on 3,610 reviews