Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,645 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices, fabulous selection, easy to use website & the fastest delivery ever experienced, thank you.”

Helpful Report

(Reservoir, 3073) -

“Great service and fast delivery”

Helpful Report

(Reservoir, 3073) -

“DO NOT PURCHASE FROM PHONEBOT Deceptive practises, terrible service, incompetent. Here is my experience with PHONEBOT PHONEBOT sold me 3 Homepods without OEM or similar making them unusable. These plugs are included as standard by Apple. PHONEBOT do not indicate that they will not be provided. PHONEBOT takes days to reply to aftersales support requests. When contacted they insinuated this not including the required plugs was an oversight rather than standard practise. I find this hard to believe, all three Homepods were missing plugs. They offer replacement plugs to be shipped from their ‘supplier’. Their ‘supplier’ is eBay drop shipping generic Chinese parts that takes weeks to turn up. When delivered they delivered 2 short USB C cables rather than the 3 USB C wall plugs. After contacting them regarding this latest issue they have not responded. It is January 2nd 2025, my initial order November 29th 2024. My recourse at this point is to contact my credit card company, contact any regulatory agency that my penalise PHONEBOT and to leave warnings to other potential customers. My opinion is, DO NOT PURCHASE ANYTHING FROM PHONEBOT EVER.”

Helpful Report

Dear Customer, Thank you for your feedback and for bringing this matter to our attention. I apologize for the inconvenience caused by the missing plugs and the frustration that followed. We’ve arranged for 20W Type-C AU charging bricks that are fully compatible with your HomePods to be sent to you. I understand this situation should have been handled more efficiently, and I appreciate your patience as we work to resolve it. We’re also reviewing our internal processes to ensure better quality control and prevent similar issues in the future. Your experience has helped us identify areas for improvement, and we value the opportunity to make this right. If there’s anything else I can assist you with, please don’t hesitate to reach out. Best regards, Shazz CX Manager – Phonebot

“I’ve purchased a Samsung tablet, an iPhone and an Apple Watch. Every time PhoneBot has been quick, easy to communicate with (love the messaging option with WhatsApp) and the product has been good quality no issues so far”

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(Reservoir, 3073) -

“Have purchased two products here. Very happy with service and products. Products exactly as described on website. Chose to pick up instore Reservoir. Would use again and recommend.”

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(Reservoir, 3073) -

“I am a returning customer The new phone is great and exactly what I ordered The service was excellent Delivery was fast Highly recommended”

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(Reservoir, 3073) -

“Great phone. We ordered a "like new" phone and it was. Will be ordering again from Phone Bot. Coldn't fault them or the phone.”

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(Reservoir, 3073) -

“Second time purchasing from phonebot.”

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(Reservoir, 3073) -

“Easy to find and buy on webpage. Delivery was very quick. Good to save the planet by adopting an unwanted phone. Oh yeh the phone was as advertised.”

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(Reservoir, 3073) -

“Great to deal with. Reliable., honest and competitive”

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(Reservoir, 3073) -

“Bought a Galaxy S21 FE, good price and very happy with the phone. Thanks!”

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(Reservoir, 3073) -

“Fantastic deal and very happy with my watch. The band was different to the picture but I didn't want to use that anyway”

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(Reservoir, 3073) -

“Order delivered promptly and 'as new' was same as brand new. Very happy with deal and experience.”

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(Reservoir, 3073) -

“very happy with purchase product and the service. thanks very much”

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(Reservoir, 3073) -

“all great. Quick delivery, as described 👍”

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(Reservoir, 3073) -

“Very friendly, prompt delivery. Received as advertised.”

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(Reservoir, 3073) -

“Great price, quick delivery and good communication. Highly recommended A+++”

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(Reservoir, 3073) -

“𝐈𝐧 𝐮𝐫𝐠𝐞𝐧𝐭 𝐧𝐞𝐞𝐝 𝐨𝐟 𝐚 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐡𝐚𝐜𝐤𝐞𝐫 𝐭𝐨 𝐫𝐞𝐜𝐨𝐯𝐞𝐫 𝐲𝐨𝐮𝐫 𝐥𝐨𝐬𝐭 𝐨𝐫 𝐬𝐭𝐨𝐥𝐞𝐧 𝐜𝐫𝐲𝐩𝐭𝐨𝐜𝐮𝐫𝐫𝐞𝐧𝐜𝐲, 𝐢𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐞 𝐚 𝐬𝐮𝐬𝐩𝐞𝐜𝐭𝐞𝐝 𝐜𝐡𝐞𝐚𝐭𝐢𝐧𝐠 𝐩𝐚𝐫𝐭𝐧𝐞𝐫, 𝐡𝐚𝐜𝐤 𝐰𝐞𝐛𝐬𝐢𝐭𝐞𝐬, 𝐜𝐥𝐨𝐧𝐞 𝐩𝐡𝐨𝐧𝐞𝐬, 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐫𝐞𝐝𝐢𝐭 𝐬𝐜𝐨𝐫𝐞𝐬, 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞? 𝐑𝐞𝐚𝐜𝐡 𝐨𝐮𝐭 𝐭𝐨 𝐇𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦 𝐭𝐡𝐞𝐲 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐭𝐨𝐩 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐣𝐨𝐛. 𝐇𝐞𝐫𝐞 𝐢𝐬 𝐭𝐡𝐞𝐢𝐫 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 𝐄𝐦𝐚𝐢𝐥: 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏@ 𝐆𝐌𝐀𝐈𝐋. 𝐂𝐎𝐌) 𝐓𝐞𝐥𝐞𝐠𝐫𝐚𝐦: @𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦𝐛𝐞𝐬𝐭𝟎𝟎𝟏 𝐖𝐡𝐚𝐭𝐬𝐚𝐩𝐩 𝐨𝐧𝐥𝐲 +𝟒𝟒 𝟕𝟓𝟐𝟔 𝟏𝟖𝟕𝟑𝟕𝟕”

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“Well this is the 4th phone I've purchased from these guys - prices are good - but there are other similar refirb phone shops around - unfortantly they are very slow at replying to messages - I had a issue with my previous order also - you think I would've learned... this will be my last order with these guys - we also are a small business - my order was a Galaxy S21 5g - it took a week to get to me and I paid express - I purchased from the November Black Friday Sale and it should have been an extra $25 off the phone - which they did not do. It Notified them but no replys - Very dissapointing”

Helpful Report

(Reservoir, 3073) -

Thank you for taking the time to share your feedback, and we sincerely apologize for any inconvenience caused. We understand that express shipping was bought and added on your order, but unfortunately, interstate express delivery to Queensland occasionally takes longer than expected, and we regret that this impacted your experience. Regarding the $25 Black Friday discount, we have now processed this amount, and it should reflect in your account shortly. We truly appreciate your patience as we worked to resolve this matter. We kindly request that you reconsider your review, as it helps us grow and serve you better in the future. Thank you once again for your understanding, and we hope to have the opportunity to restore your trust in us. Kind regards, Shazz CM Manager – Phonebot

“Excellent... .. Fast Hassle Free Service from Phonebot 🤗”

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(Reservoir, 3073) -

Phonebot is rated 4.6 based on 3,645 reviews