Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“I bought phones before covid and they r working fine now and I bought another 2 now, happy with all.of them”

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“prompt service and happy to respond to any problems with there products i would recommend this company anytime”

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“Bought a s22 ultra and wasn't happy with the one i got, they replaced the phone for a better one. Good service and very convenient!”

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“I would never recommend this company when purchasing a reconditioned phone. I received my phone and had 43 days of use from it before I encountered issues. The staff were very unhelpful when I contacted them to report the damage. I eventually sent the phone back to them for the technicians to diagnose the issue. I was told it has extensive water damage and that they would not repair it according to the warranty guidelines In my hands this phone was never in contact with extensive amounts of water-it was used according to the instructions and warranty attached. They have therefore accused me of lying about how I used this phone. Phonebot have declined to replace this phone and I now have a $300 phone that is useless. I have sent a complaint to the Victorian Consumer Affairs to have this issue resolved. I requested a replacement phone and instead I was offered a $50 discount on my next phone purchase from them.”

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“great prices and customer service was very helpful. ive bought 2 phones from this company and they have not failed me so far. would highly recommend anyone looking for a like-new phone to check these guys out.”

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“Extremely helpful service in making a decision to upgrade my android phone. Thankyou Ross for answering all the questions, & following up on my enquiries. Trust the purchase will live up to my expectations… Awaiting to receive phone promptly.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Prompt, professional and friendly service with an excellent price for the phone I wanted. I ordered my phone there and then. I found Phonebot to be one of the most accomplished online companies I have dealt with”

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“The customer service and quality of the goods I received were very good”

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“I spoke with Ross, He was very helpful for me, He guided me well and detail im well satisfied with phonebot I ordered the phone now waiting for the delivery.”

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“Second phone purchased, both as described. Very happy”

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“Clock arrived broken and wrong colour m. can't contact anybody. Want to return. Rest of order did not arrive. Want refund. Can't talk to anybody... Lucky I am with PayPal.. Don't buy from this company !!!”

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“Purchased a iPad that was refurbished and saved a tremendous amount from new price. Was a little worried but extremely happy when I got the iPad. It’s been quite some time and I have never had an issue. When it was delivered the charger was missing and another was sent immediately. Definitely would purchase from them again.”

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“I'm not a regular fan of online shopping. However I did order a item from Korgan. on the 12/09/2022..only to find out that my purchase won't be delivered until. 23/01/2023. Why???????? ARE these people on this Planet...”

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“Very good service. Nice and helpful staff. Very good price. Wonderful”

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“Delivery was swift. Price was fair product works perfectly too. I annoy phonebot quite a lot with all my questions via whatsapp and they still help me no issues I changed my mind about the google pixel 4 xl they had no issues with issuing me a refund to purchase a Samsung s21 instead so I trust them”

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“Kogan is a simple grift company. There's no contact other than emails, which is a redundancy of nonsensical we'll get back to you!! Have made several purchases where the products are not properly working or delivered. At every inquiry you'll receive an email, thanking you for your query and will get back. After a few of those, you'll be sent donot reply emails. Have yet to receive a purchase that is blatantly without a problem, and never addressed. Again no way of communicating outside of emails. Buy at your risk, BUYER BEWARE”

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“I recently had to purchase a new phone and was looking for an application that would allow me to keep track of my children's activity. After doing some research, I decided to try Cyber-Prime.com. I was impressed by the fact that this application and its security features were very easy to install and use. I was also pleased with the customer service and the overall experience. Overall, I would highly recommend Cyber-prime.com to anyone looking for a reliable and user-friendly monitoring solution.”

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“Fantastic service & prices. I've purchased around 6 to 7 refurbished Phones from Phonebot for friends & family and they've lasted/Are still going strong. Simon who I've dealt with has been fantastic and I highly recommend this store for a wide array of Phone/Tech goods & services.”

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“Great phone, excellent customer service and packaging. Extras thrown in. Couldn’t be happier. Thank you Phonebot !”

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“Excellent service. I’ve had my phone for over 2 years with no issues. My daughters phone had a problem and it was fixed quickly under warranty and is now fine.”

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Phonebot is rated 4.6 based on 3,579 reviews