Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“Ordering was easy and I got what I wanted and it was delivered promptly.”

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“Products were in excellent condition and very affordable.”

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“Item as described, dispatched immediately, quick freight, so far no issues. Will shop here again!”

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“2nd choice after following up of item”

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“The products are great, but despatch times are a bit slow compared to other companies.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Fantastic service was in need of a new laptop urgently and within a day I had my brand new laptop - they even preconfigured it for - great service and response from every person I dealt, office to warehouse.”

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“I am very pleased with the service and the product. The phone arrived quickly and in perfect condition. Thank you.”

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“I am so far glad that I bought my iPad mini from you. Refurbished and it has a one year warranty. It came looking almost brand new. Have been using it about a month now. It takes a while to charge it full though.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“An excellent product, good price and very quick delivery. I wish all sellers were this good. Mike.”

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“I have not been able to use my phone as when I put my SIM card in nothing happens so I took it to Telstar and they also said the phone was faulty as I changed from Optus to Telstar to get better coverage. But Telstar put one of their SIM cards in and still couldn’t get it to work. I have explained this all to Catch but they keep telling me to take a picture of problem. I’m very disappointed as I liked my new phone and had also spent $30 on a glass protector. If I knew that it would work I wouldn’t want a refund please tell me how you can help”

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Dear Suzanne, Thank you for choosing Phonebot for your recent order. We are really sorry to get to know about the inconvenience you're having with your phone. We will certainly look into this matter and we'll sort everything out for you. Generally, all our stock is tested for connectivity by using all the major carriers SIM cards like Vodafone, Telstra, and Optus. We are customer centric business and would have actively looked into your case, if this matter was forwarded to us directly on our customer service e-mail: support@phonebot.com.au We request you to please modify this review by removing it off and give us a chance to resolve your complaint. Just in case, phone fails to fix everything up for you then you can certainly put another review but at this point of time a 1-star review without giving us a chance is kinda unfair. We will be very happy to repair/ replace your item, therefore, please submit your claim by sending us an e-mail to the e-mail address given above, make sure to put in your order ID in the subject bar of the e-mail and send us a small video that shows that your phone is not catching any signal and we will revert back to you as early as possible. Best regards, Customer Happiness Team - Phonebot

“Having called and expressed frustration at trying to navigate the website, the lovely man who handled my inquiry arranged express post and I received the phone within the week. Note that the dollars displayed on the website are Australian and not American currency which is a bonus.”

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Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback, and we're delighted to hear that our team could assist you in navigating the website and arranging express post for your order. Regarding the currency display issue, we want to inform you that we have promptly addressed this matter, and our website now accurately displays Australian dollars. We value your input, and your feedback helps us continually improve our services. We also want to express our gratitude for reaching out to us when you encountered challenges. Your call allowed us to promptly address your concerns and ensure a swift resolution for you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We are committed to providing you with an excellent experience, and your satisfaction is our priority. Thank you for choosing us, and we look forward to serving you again in the future. In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Very happy with the service - Iphone SE was in very good condition and the delivery was prompt”

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“Great service, Prompt shipping and quick delivery.”

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“A lot of stock across various brands and models....I picked one and received my order very quickly and it was in perfect condition...could not be happier”

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“Awful - see my customer service emails”

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“I'm very happy with my purchase of an "open Box" Samsung S22”

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“great purchase”

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“Impressed with their customer service department.”

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Thank you for choosing Phonebot for your recent order. We are really sorry to get to know about the inconvenience you have had with the phone bought from us. We will be obliged to look into this matter and sort everything out for you. We request you to please modify this review by removing it and giving us a chance to resolve your complaint. Just in case, we fail to fix everything up for you then you can undoubtedly put another review but at this point of time, a 1-star review without giving us a chance is quite unfair. We are a customer-centric business and would have actively looked into your case if this matter was forwarded to us directly on our customer service e-mail: support@phonebot.com.au We will be very happy to repair/ replace your item, therefore, please submit your claim by sending us an e-mail to the e-mail address given above, make sure to put in your order ID in the subject bar of the e-mail and send us a small video that shows that your phone is not catching any signal and we will revert back to you as early as possible. Best regards, Customer Happiness Team - Phonebot

“Excellent service and product. Product was a like new iPhone 12. Very happy, thank you :)”

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“Good but I thought it was going to be like new however it has a fairly annoying dent in it near the watch face.”

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Phonebot is rated 4.6 based on 3,579 reviews