Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,690 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful to deal with, extensive range of phones to choose from, I did choose "like new" phone, it didn't disappoint ... included was a phone cover which arrived broken, touched base with them and it was replaced promptly. Very happy with company and service.”

Helpful Report

Dear Val, We're pleased to know that your experience with us was wonderful! It's great to hear that you found the range of phones extensive and that your "like new" phone met your expectations. We apologize for the inconvenience with the broken phone cover, but we're glad we could promptly replace it for you. If you ever need further assistance or have more feedback, don't hesitate to reach out. Best regards, Team PhoneBot

“Phone arrived in perfect condition, could not fault it, was packaged well to protect it during transit. Phone itself is great, no issues, runs and charges just like new. Price was one of the cheapest I found. Would buy from again and again! Thank you for the exceptional service and excellent product.”

Helpful Report

Hi Tahlia, Thank you for your positive review! We're thrilled to hear that the phone arrived in perfect condition, well-protected during transit. It's fantastic to know that the phone is working flawlessly, just like new. Your satisfaction is our priority, and we look forward to serving you again in the future. If you have any more feedback or questions, feel free to contact us. Cheers, Team PhoneBot

“was worry as buy it on line, arrive good”

Helpful Report

Hello Sze Hang Jim, We're delighted to hear that your online purchase arrived in good condition! If you have any specific feedback or if there's anything you'd like to share about your experience, please feel free to reach out. Thank you for choosing PhoneBot! Cheers, Team PhoneBot

“Phonebots pricing is very competetive. I've bought a few things from there now and am very happy with the quality and service.”

Helpful Report

Hello Cameron, We appreciate your continued support and positive feedback! It's great to hear that you find our pricing competitive and that you're happy with the quality and service. We aim to provide the best value for our customers, and we're glad you've had a positive experience. If there's anything else you need or if you have more feedback, please reach out. Best regards, Team PhoneBot

“Excellent service. Excellent product”

Helpful Report

“Purchased the iPhone 13pro the phone came quick and in great condition. The communication from Phonebot was first class I would highly recommend.”

Helpful Report

“Bought a reconditioned grade 1 iPhone 12+ Very happy with its condition. A good buy.”

Helpful Report

“Exactly what I needed, quick delivery. Over all I’d use this company again. Thanks heaps.”

Helpful Report

“There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.”

Helpful Report

We appreciate your feedback and regret any inconvenience you've encountered with our service. We apologize for the issues you've described regarding debris and battery life. It's essential to note that reaching out to us directly would have allowed us to address these concerns promptly. Unfortunately, your device is now outside the 1-year warranty period, limiting our ability to provide a refund or conduct any free workmanship on your item. To better assist you and resolve any lingering issues, please reach out to us via email at support@phonebot.com.au. We are committed to making things right and ensuring your complete satisfaction. Best Regards, Team Phonebot

“Good service and great prices. S23 Ultra was better than exp-ected , absolutely pristine condition. Promt service , even over holiday period.”

Helpful Report

“Got a great deal on a current model phone ex demo, good as new arrived in great condition promptly, shop with confidence.”

Helpful Report

“Phone was in fantastic condition. Delivery was prompt.”

Helpful Report

“Extremely happy with my phone, it was an A Grade one but looks almost brand new. Postage time was okay. Highly recommend!”

Helpful Report

“Good product and super fast postage”

Helpful Report

“Phone was in great condition, loved the free case and screen protector (which was already applied, a nice touch). Great value, have already recommended it to a friend.”

Helpful Report

“Look the best way to deal with this review is to say... You get what you pay for!! Buyer beware. Remember if you can't say anything nice don't say anything at all.. enough said! They asked me to revise my review.. I have and same result!”

Helpful Report

Dear Matthew, We want to express our gratitude for your initial communication and your subsequent review. Your concerns are important to us, and we regret any inconvenience you may have experienced. I'd like to bring to your attention that our commitment to customer satisfaction extends to prompt responses and assistance. As evidenced by our swift responses to your emails and the provision of tracking information upon your request, we are dedicated to addressing your queries promptly. We understand that sometimes challenges arise, and we want to assure you that your satisfaction is our top priority. If there are any specific issues you'd like us to address or if you have additional concerns, we kindly encourage you to reach out to our customer service team directly. We are here to assist you and ensure a positive resolution. To facilitate a more detailed and personalized assistance, please reply to the last email you received from us via support@phonebot.com.au, outlining any specific grievances you are facing, such as the scratchy screen, issues with the tempered glass, or concerns about the battery performance. Sharing additional details will help us better understand your situation and tailor our support to meet your needs. Your feedback is invaluable, and we appreciate your honesty. We kindly request the opportunity to work together to address your concerns and make things right for you. Our aim is to exceed your expectations, and we are committed to achieving that. Thank you for choosing us, and we genuinely hope to have the chance to improve your experience with our products and services. Warm regards, Best Regards.

“Viperhacknation as help in lots of ways, if you have any issues with tracking spouse device or a debtor owns you lot of money and got disappear in tin hair.. Reach out to the best hacking team on the planet 🌎.. WWW.VIPERHACKNATION.ORG”

Helpful Report

“Second-time customer; I bought my first refurbished phone from PhoneBot and was very happy with it. It broke after a few years (nothing to do with purchasing it from PhoneBot) and, as I was impressed the first time around with PhoneBot, I thought I'd put my trust in them again. They did not disappoint - Purchased a refurbished phone, it was in better condition than advertised and works perfectly fine with no issues!”

Helpful Report

“Received phone in about 2 days, condition was exactly as described. great service!”

Helpful Report

“Looks good works well”

Helpful Report

Phonebot is rated 4.6 based on 3,690 reviews