Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,613 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a Grade A iPhone from Phonebot some time ago. Like new, not a mark on it and battery 92%. Very happy with it. Recently bought a Grade A iPad from them, then changed my mind in favour of a new one from Apple and asked for a refund under their 7-day, no-questions-asked returns policy. After checking the iPad to make sure I wasn't trying to pull a fast one, they sent me a full refund the day after I returned it. Excellent company. Wouldn't hesitate to buy from them again.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Very happy with my purchase of Apple iPhone 12, easy to order, in excellent condition, prompt delivery, and great communication all through the process.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“I'm pleased with my new phone ,and it got to me days before I expected. Thankyou.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Purchased an iPad and keyboard. Excellent quality and great customer service”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“I purchased a 9.7" iPad - advertised as "Near New" - but on receipt, find that this iPad was manufactured in 2016 - has limited capability and the battery loses charge well before the end of the day. My wife only uses this iPad for basic games, Facebook and other simple features. We found out how old this iPad was when we went to buy a protective cover. "Wow - this iPad is VERY OLD" the JB HiFi staff member said. VERY disappointed in Phonebot - as several technical friends had recommended this brand.”

Helpful Report

“Excellent price, genuine Samsung product, quick postage. Will buy more if you can get White ones, thank you.”

Helpful Report

Thank you so much for the 5-star rating, Richard! We are glad to hear that you appreciate the Phonebot’s excellent price, genuine Samsung product, and quick postage. We will definitely keep an eye out for White ones in the future. Thank you again for your kind words!

“Good phone. As described except was sent a different Colour (no biggie) and the power cord snapped off the first time I used it.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Website easy to navigate. Quick delivery”

Helpful Report

Thank you so much!

“Happy with product but very poor order processing and distribution. Order was placed on a Saturday was expecting freight pick-up for Monday or Tuesday at latest as paid extra for express delivery and order was required for a 50th birthday present on Friday. Order was not dispatched until Wednesday and delivery was following Monday 9 days after express delivery order was placed. Extremely disappointing if dispatch was completed Monday or Tuesday order would have arrived in time due to the inefficient processing I had to purchase an alternative gift for the 50th birthday present.”

Helpful Report

Hi Aaron, I would like to begin by expressing our sincere apologies for the inconvenience you experienced with your recent order. We understand that your expectations were not met, and we truly value your feedback as it helps us improve our services. We want to reiterate our commitment to providing a positive and customer-centric experience, and I'd like to address your concerns in a detailed manner. First and foremost, we'd like to clarify that our express delivery service typically involves a two working day processing time before your order is dispatched from our site. This information is communicated in your order confirmation email to set the right expectations. There was an unforeseen delay and we understand that this may have caused disappointment, but it's important to note that such unforeseen incidents can occasionally happen in the logistics process and are beyond our direct control. In response to this situation, we took immediate steps to rectify the delay. We reached out to you to offer complimentary express shipping for upcoming orders and a generous discount on your next purchase as a goodwill gesture. Additionally, we offered a refund for the express shipping charges on your initial order even though, express shipping was applied and utilized while shipping your order. We genuinely hoped to make amends and ensure your satisfaction. It's our aim to provide our customers with exceptional service and support, and we were ready and willing to go above and beyond to make things right. However, we understand that you may not have been fully satisfied with our response. We appreciate your understanding and patience in this matter. Our primary goal remains to ensure that every customer has a positive experience with our brand. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer support team. We are here to assist you. Sincerely, Phonebot - Customer Service

“Quality phone that arrived in a few days. Happy customer so far.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Couldn't be happier. I purchased an iPhone 13 Mini listed "Like New", and it absolutely is. Not a scratch on any surface, and the battery health is 100%. To top it off, the delivery was quick (received within 4 days of placing the order). Highly highly recommend :)”

Helpful Report

Thank you so much!

“SERVICE AND HELP FIRST CLASS”

Helpful Report

Thank you so much!

“Great and trustworthy company no problems at all. Only thing is should offer an express post option.”

Helpful Report

Thank you so much!

“Phone arrived & is exactly as described, thanks guys very happy”

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Thank you so much!

“fast delivery, item as described”

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Thank you so much!

“The website was was easy to navigate and the purchase procedure is simple. There were updates regarding delivery and my goods arrived in less than 2 business days. The phone was exactly as described boxed with the accssories. Excellent service. Will recommend to all my friends and family.”

Helpful Report

Thank you so much!

“Phone arrived network locked. Contacted Phonebot asking for assistance in returning device for replacement. My request was brushed aside and I was asked to provide videos of the fault and some sort of documentation from Apple instead. Not impressed.”

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“5 * VG presentation, condition, accessories added & prompt delivery. Would recommend Barrie”

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Thank you so much!

“In all good conscious I can only warn people off dealing with Phonebot The device delivered was locked to a USA Carrier and was unusable on delivery. I tried unsuccessfully to contact Phonebot by phone for several days several times a day and left messages to get a response but didn't receive any finally getting an automated response on Messenger. They declined to unlock the phone saying it wasn't possible to do so. On returning the device I had to chase them for several days trying to get a replacement. I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger. After repeated attempts, I spoke to someone on their support line who advised me that the Credit had been processed and would be cleared into the same account payment was made within 24 to 48 hours. This payment took 8 days to appear and I note the requested copy of the transaction receipt was undated so as to obfuscate when the payment was processed. To add some form of insult Phonebot has underpaid me on the return which I am sure will be fobbed off as a clerical error or attributed to some mystery charge that I can not see in the Phonebot terms and conditions. I also note that the Phonebot website carries some information that is wrong primarily that "credits can be limited to a store credit" which is unacceptable in Australian consumer law. I repeat there are a plethora of recycled phone suppliers out there, avoid this one.”

Helpful Report

Thank you for taking the time to share your feedback and experiences with Phonebot. We truly appreciate your honest input and are committed to addressing your concerns in a manner that leaves you satisfied. and we apologize for any inconveniences you may have faced during this process. Your satisfaction is of paramount importance to us, and we strive to continuously enhance our services. Regarding your request for a refund of the transit cover, we understand your perspective and, as a gesture of our commitment to better customer service, we will gladly refund this amount to you. It's important to us that you have a positive experience, and we are here to assist you every step of the way. We want to thank you for your patience and understanding throughout this situation. Your feedback helps us improve and better serve our valued customers. Please share the required information in order to have the refund of transit cover. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to provide you with the best possible service. Once again, thank you for choosing Phonebot, and we look forward to serving you better in the future. Best Regards, Shahroze Rizvi

“I ordered an iPhone 14 128gb (like new condition). It arrived quickly and included a wall charger and cable, wireless charger, screen cover and tough phone cover. Outstanding effort, all round.”

Helpful Report

Thank you so much!

Phonebot is rated 4.6 based on 3,613 reviews