Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much very pleased with the Phone & the service”

Helpful Report

Dear Finn Dianne, Thank you for your kind words! We're thrilled to hear that you are very pleased with both the phone and our service. Your satisfaction is our top priority, and we're dedicated to providing you with the best experience possible. If you ever have any questions or need further assistance, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to help and look forward to serving you again in the future! Warm regards, Phonebot Team

“I AM HAPPY WITH PHONE it's not GALAXY A14 5G it's GALAXY A14 G”

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Dear Frank Cisternino, Thank you for sharing your feedback with us! We're glad to hear that you are happy with the phone you received. We apologize for any confusion regarding the model, and we appreciate your understanding. If there's anything else you'd like to discuss or if you have any questions, please don't hesitate to contact us at support@phonebot.com.au. We're here to assist you and ensure your satisfaction with our products. Thank you for choosing Phonebot, and we hope to serve you again in the future! Best regards, Phonebot Team

“High quality phone. Looks and feels like new. It has fast processing speeds and loads of storage. I'll never pay full price for a phone again. Speedy delivery too. Thanks PhoneBot.”

Helpful Report

Dear Sarah Conacher, Thank you for your fantastic review! We're delighted to know that you are thrilled with the high quality of the phone you received. It's our goal to provide phones that look and feel like new, and we're glad we could meet your expectations. We're thrilled you're satisfied with the device's performance. We're committed to offering great value for money, and your feedback reassures us that we're on the right track. If you ever need assistance or have any questions, please feel free to contact us at support@phonebot.com.au. We're here to help, and we look forward to continuing to serve you with excellent products and speedy deliveries. Best regards, Phonebot Team

“The phone we have recently purchased is faulty The battery will not charge Pretty disappointed as I have purchased several from you Regards Kate Please reply”

Helpful Report

As a valued customer who has made multiple purchases with our company, your satisfaction is of utmost importance to us, We sincerely apologize for the inconvenience you have experienced with the phone. Our refund policy allows for changes of mind within the first 7 days of purchase. After this period, the warranty comes into effect to cover any potential issues with the phone. Please know that we genuinely want to address your concerns and find a suitable solution. To take this further, we kindly request you to send us an email or call our customer support, and we will prioritize your case to ensure it is resolved to your satisfaction. Our email: support@phonebot.com.au Call Us | (03) 94626936

“Amazing price and very quick service. I would recommend phonebot to anyone looking for a high quality refurbished product.”

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Dear James Hanlon, Thank you for your glowing review! We're thrilled to hear that you were impressed with the amazing price and the quick service provided by Phonebot. Our commitment to offering high-quality refurbished products at competitive prices is at the core of what we do. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to continuing to exceed your expectations. Warm regards, Phonebot Team

“Excellent company with great service. Purchased iPhone SE 2020 looks new, highly recommend it.”

Helpful Report

Dear Barry Williams, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with Phonebot and our great service. Providing top-notch products and ensuring customer satisfaction is our top priority. We're delighted that you are happy with your purchase of the iPhone SE 2020, and it looks new as you expected. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to continuing to provide you with exceptional products and service. Warm regards, Phonebot Team

“The company has a personal touch with customers that is unmatched. I would recommend it to anyone.”

Helpful Report

Dear Joseph Etta, Thank you for your heartwarming review! We're thrilled to hear that you appreciate the personal touch we strive to provide to each of our valued customers. At Phonebot, we believe in building strong relationships and ensuring a positive experience for everyone. Your recommendation means a lot to us, and we truly value your trust in our brand. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we can't wait to welcome you back whenever you need our assistance. Warm regards, Phonebot Team

“Purchased a Galaxy Z Fold 4. Very impressed with the price and quick delivery. Thank you.”

Helpful Report

Dear Tisch Nancarrow, Thank you for your wonderful feedback! We're thrilled that you are impressed with your purchase of the Galaxy Z Fold 4 from Phonebot. Providing competitive prices and quick deliveries is our aim, and we're delighted we could meet your expectations. Your satisfaction is our top priority, and we appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to continuing to exceed your expectations. Warm regards, Phonebot Team

“Would have been good if I got the space grey as I ordered instead of the silver!!! 5 stars would have been awarded.”

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“Very good service helpful when I rang them, the product was as described and in pristine condition would recommend them and buy again from Phonebot”

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Dear Garry Mostyn, Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with Phonebot. We'll always be here to provide top-notch service and pristine products. Your recommendation means a lot, and we look forward to serving you again soon! Best regards, Phonebot Team

“Order ID: 122587Order Date: 2023-06-25 10:28:12. I read on your website that orders placed over the weekend will be shipped on Monday and the expected delivery date would be Tuesday 27th June. I considered this to be good as I was buying the phone as a birthday present for my wife on the 30th of June. I received a notification from Australia Post that it was received by them on the 28th of June and expected delivery date was Monday 03 Jul 2023 – Thursday 06 Jul 2023. It eventually arrived at the end of the day on Tuesday the 4th of July - far too late for my wife's birthday! After unpacking the box we immediately noticed air pockets beneath the screen protector and on turning the phone on it displayed the wrong date and time and asked for a passcode which of course we didn't have. I phoned your support service and spoke with one of your representatives who seemed surprised about this and put me on hold until he consulted another of your team members. I was then told to enter '000000' which did unlock the phone and we closed the call to your support member. However, we then discovered the phone still contained data and I had to search the Internet to find how to delete this data. Eventually, I was able to complete a factory reset. This is the 2nd purchase I've made from Phonebot. The 1st was for my iPhone XS Max which went through with no problems. I am thinking of upgrading in the near future but, in light of the disappointing problems I've experienced with this most recent purchase, I will consider alternative suppliers.”

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“Recieved my watch in a timely manner, thank you. A great company to deal with selling excellent products.”

Helpful Report

Dear Colin Nicholson, Thank you for your feedback! We're thrilled that you received your watch promptly. At Phonebot, we take pride in providing efficient service and delivering excellent products to our customers. Your satisfaction means a lot to us, and we're honored to be your trusted choice. Should you need any assistance in the future, feel free to reach out. We look forward to continuing to serve you with top-notch products and service! Best regards, Phonebot Team

“Quick turnaround, phone as described.”

Helpful Report

Dear Anonymous, Thank you for your review! We're delighted to hear that you experienced a quick turnaround with your order. Ensuring timely deliveries is our priority. We're also glad to know that the phone met your expectations and was as described. Should you have any further questions or need assistance, please don't hesitate to contact us. We appreciate your support and hope to serve you again soon! Best regards, Phonebot Team

“I'm concerned as the battery doesn't hold charge. I expected the battery would be like new.”

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“Have bought a number of items, mainly smart phones, in the past. All have arrived in reasonable time, except on this occasion. However, would buy again in the future.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Unfortunately my experience was not great. I purchased an Apple watch which was delivered with a faulty charger, so I wasn't able to use it. I requested a refund and returned the item. I was then told however that it was under PhoneBot's warranty, so they sent it back to me with a new charger. The item now works, but all of this took weeks and weeks from the time of purchase to the time I was actually able to use my new item. I wished I'd just paid additional and bought myself a NEW one, not refurbished. It would have been a lot less hassle and I would have known what I was getting.”

Helpful Report

Dear Customer, We deeply apologize for the inconvenience and the delay you experienced with your Apple Watch purchase. We understand your frustration with the faulty charger and the subsequent warranty process. While we acknowledge the time it took to resolve the issue, we would like to highlight that the problem you encountered could have occurred even with a brand-new item. It is not specific to whether the item is used or brand new. However, we take your feedback seriously and appreciate your perspective on purchasing a new item to avoid any potential hassles. We want to assure you that your satisfaction is important to us. We recorded and reviewed the details of your case, and upon identifying the fault, we promptly sent you a replacement charger under our warranty policy. We are glad to hear that the item is now working as expected. We kindly request that you consider your overall experience with our company and service when rating us, rather than solely basing it on the performance of the product. Our aim is to provide excellent customer service and resolve any issues promptly and satisfactorily.

“Excellent service. Great products. Couldn’t believe I received a brand new phone at a discounted price saving hundreds of dollars. Thanks again Phonebot.”

Helpful Report

Dear Kenneth Morgan, Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with our service and products. Saving you money while delivering nice phones is what we aim for, and we're delighted that we could exceed your expectations. Your satisfaction is our ultimate reward, and we can't thank you enough for choosing Phonebot. If there's anything else we can assist you with, don't hesitate to let us know. We're here to make your mobile device journey exceptional! Warm regards, Phonebot Team

“Second phone in as many weeks - both were great buys, excellent quality and as described, very pleased with both. Would have no hesitation in returning in the future.”

Helpful Report

Dear Pattie Linning, Thank you for being such a valued customer! We're thrilled to hear that you are satisfied with your recent purchases. Providing excellent quality products that match our descriptions is our commitment to every customer. Your continuous trust in Phonebot means the world to us. If there's anything more we can do to enhance your experience or if you need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and ensuring every purchase is a delightful one! Best regards, Phonebot Team

“Has an alert for non apple parts really annoying”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“My order arrived quickly and was well packaged. Unfortunately it was missing a charger so I contacted them and got no reply... this continued and took two emails and 4 phone calls until I finally received the missing charger. They were polite on the phone and promised to sort it out but it took a lot of perservering to get a simple task done.”

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Phonebot is rated 4.6 based on 3,579 reviews