Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unusual communication methods variety of different people over a variety of different platforms so hard to know if it was genuine or spam. Slow to post out and not shipped and received as promised within the advertised time frames, but after multiple calls it was finally picked up from sender address by Aus Post courier within half hour of my last call. Excellent quality handset once I actually received. Thank you guys maybe just improve on meeting your advertised guarantee of receipt or maybe remove your guarantee from your website as it builds false hope to buyers. Thanks again.”

Helpful Report

“My Phonebot experience was great. Bought an iPhone XS for my 13yo and she’s over the moon. It’s in excellent condition. I’ll probably get my next phone from phonebot! :)”

Helpful Report

“I purchased a 'like new' Iphone XR from Phonebot 2 weeks ago. I was very impressed with the speed of delivery (via Toll) and the phone came with a case and screen protector already on the phone. I would highly recommend Phonebot as I bought a nearly brand new phone with absolutely no faults for a few hundred dollars cheaper than if I was to buy brand new as I originally was going to. The service was excellent and I will buy from Phonebot again in the future.”

Helpful Report

Thank you for choosing Phonebot and making your first purchase! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Wow! Exactly what i wanted! Quick delivery. Phone in top condition. Thank you!”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Product great no complaints there. After sales is poor. Selected express delivery and took over a week. No tracking number given with shipment notification so I had to contact them for this. Lots of holding to only get through to an answer phone.”

Helpful Report

We apologize for the lack of coordination in providing the tracking but the package was sent on the earliest we could because of the disruptions caused by the lockdown. We are still trying under the stage for SOPs to manage our deliveries as much as we can so that in these hard times nobody shall suffer phone without an utmost necessary device. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Took over a week to get my iPhone 8 across from Sydney, considering C-19, I’m happy with that. Phone in excellent condition and comp charger, case and sanitiser a nice touch.”

Helpful Report

Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Fantastic CUSTOMER SERVICE!”

Helpful Report

Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent!”

Helpful Report

Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Bought A Grade 6s Plus iphone. Was in excellent condition. Battery capacity was 100%. Initial delay with dispatching but helpdesk followed up and dispatched that day.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back For any queries feel free to reach us on support@phonebot.com.au

“Bought a phone at Phonebot. Everything worked as expected and received good service.”

Helpful Report

Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au

“I was very grateful thanks. Good service and goodwill.”

Helpful Report

We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have chosen us. Thank you, again, and have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Communications were confusing, also Toll tracking was useless but always been that way in Perth. But turned up quick, still not got reply to my email...........”

Helpful Report

Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au

“Phone arrived within 2 days, to CQ, so super fast delivery. Excellent product. Would highly recommend!”

Helpful Report

We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I Will not be purchasing another product from this company nor will I let family, friends or whoever I may come into contact with in the near future. I’ve had nothing but dodgy experiences with this company and you are not getting another chance. DO NOT try to contact me and beg to remove my review. I’m not coming back I have no trust for your company and I have no time for immature smart arses. In response to your hilarious comment - I simply left one review because that is what it is there for.... you guys stuffed up DO NOT TRY TO TURN THIS AROUND ON ME BECAUSE OF YOUR POOR CUSTOMER SERVICE SKILLS AND DODGY DEALINGS. You were told on the phone that I knew how to turn off a phone as I’ve owned one before.... stop lying, get over it and grow up! Your only making it look bad for YOU.”

Helpful Report

Hi Ty, Not sure what you're talking about here. You purchased an iPhone xs grade-B from our store and then contacted us saying there is a problem with the phone. The two issues you have told us were, 1. The speaker/microphone sound is not clear and 2. When you press the power button, the phone doesn't give you the option to switch it off. If we wanted to be a smart ass, then we would have told you that you do not even know how to switch off an iPhone xs and you're blaming us for your own ignorance of not knowing that you need to HOLD THE POWER and VOLUME DOWN BUTTON TOGETHER to be able to switch off the phone. We were polite and simply asked you to return the phone in-store for a replacement or a full refund. We were expecting that you'd come back to replace the phone or simply get your money back. We even had set aside a replacement unit for you. Anyway, since you're spamming us on social media we thought its only appropriate that the whole incident needs to be made clear for our customers to know what we have to deal with. You still have the option of returning the device within a week and get a full refund for your purchase. And next time, kindly don't abuse a business for your own ignorance. If you don't know how to operate a phone, just ask. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service, excellent value, exactly what I ordered.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au

“Good price. Prompt, professional and thorough. They seemed to go the extra mile to make sure user has a good experience. Phone is everything they said and battery quality is good. Highly recommend them.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for being one of our loyal, trusted and happy clients. We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“It's perfect, I love it.”

Helpful Report

“The phone is perfect. Like new”

Helpful Report

“Great service, quick delivery and phone exactly as described. Would definitely purchase through Phonebot again!”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great phone very helpful and knowledgeable”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,580 reviews