Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,690 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone works well, disappointed with the battery, needs charging every day”

Helpful Report

“Very efficient would recommend this site to my friends”

Helpful Report

“Great price, fast delivery. After a small hicup with my product the seller handled the problem fast and no fuss. Would buy from here again.”

Helpful Report

“Helpful, pleasant people.”

Helpful Report

“Fast postage good description easy to deal with”

Helpful Report

“After previous review, we have been contacted by the company and provided with expedited service”

Helpful Report

“I found that there were two connectors for recharging the phone, but there was not one with a USB on one end and a smaller one for the phone. Therefore, I can't download all the information from my old phone that is stored in my computer. Could I please obtain a USB connector???”

Helpful Report

“Iphone received has unrecognised battery issue”

Helpful Report

“Purchase was of an Apple iPhone 8 (256GB) (Grade A). Problems with a faulty keypad. Returned for assessment and necessary repairs. Ultimately phone was returned in a serviceable condition. Satisfied with the result.”

Helpful Report

Thank you for choosing Phonebot for your recent order! We appreciate your review regarding sharing the experience with our iPhone 8. However, it seems to be a little incomplete because you have posted till the diagnostics were sent to you, but you never posted what happened next, because we remember and also the data shows that your device was recalled, tested and sent back to you. Incidents like this are very common in the retail industry of cellphones, where sellers just hide away or vanish out when they are reached by a customer with a complain, regarding their products. But unlike others, Phonebot took your claim with wide arms open and will be standing at your bank for the complete span of the warranty provided on the sold item. Therefore, we request you to freely get back to us, in case of any further problems with the product, that we have sold and we expect you to be kind enough to revise this review to atleast four or five stars. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“The item bought was as advertised and a good price. It also arrived on time.”

Helpful Report

“Happy with the product! Emails need to be better formatted, and confirmation of purchase email had me worried about it being a scam, but phone arrived! Perfect condition as described Very happy thank you”

Helpful Report

“Easy to use. Phone arrived as described & on time”

Helpful Report

“Good service”

Helpful Report

“Very happy with the phone. Will use this company again”

Helpful Report

“Phone arrived in 7 days, good quality and matched the description. Good value for money. It took 2 days for the Australia Post tracking number to become available. Called Phonebot and they blamed Australia Post's system was having problems - I am not convinced.”

Helpful Report

“Easy to purchase online and service was great. Picked phone up next day”

Helpful Report

“Great service, quick delivery, product was perfect.”

Helpful Report

“This is the 2nd phone I have received from Phonebot over the past year. (iPhone 8 Plus 'A' Grade). I would have given 5 stars, but mine was received with a Battery Health of 84%, according to the phone itself, which falls short of Phonebot's promised 85% Minimum health under the 'Grade A' category. The phone also came with a Completely Flat battery, which I'm sure many people know that if you're going to be storing electronics (whether it be a phone or laptop, for example), batteries should be charged to At Least 50% for long-term storage. i.e, Phones should Not be put into Storage completely Flat! I'm not sure whether or not to return the phone. By rights I should, but it may not be worth the hassle.”

Helpful Report

“Good service, received product quickly. Condition of phone was excellent”

Helpful Report

“item was delivered promptly and as described. bonus items seem good quality .got the phone up and working no problem . all good n happy with the purchase .”

Helpful Report

Phonebot is rated 4.6 based on 3,690 reviews