Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,626 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“I am very happy with new phone 7 the service from Phonebot.”

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“Excellent service! The iPhone XR was in as expected condition and delivered within 2.5 business days from time of order. Very satisfied.”

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“Purchased two phones both in immaculate condition! Couldn’t be happier with my purchase.”

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“Good price, fair rating, quick delivery, easy to communicate!”

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“It got to my place in 4 day very happy with the phone I got thank you”

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“Very fast delivery and the phone was perfect”

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“Simple and easy online process with fast delivery.”

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“Extremely happy with my purchase and delivered”

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“I successfully received a full refund when issues in supply were discovered. Phonebot remained professional throughout and I'd be happy to purchase from them in the future, when things settle down globally.”

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“Customer Support and the product is nice”

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“Bought a refurbished A Grade iPhone 7. Awesome phone good price. Delivered in 2 days. Only had 4 days....so far so good.”

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“Very happy with the phone, itself. There were some logistics and communications issues (both customer-facing as well as within the company, itself) that took several weeks and a lot of followup (phone calls, emails and sms) to sort out. However, the communication was always polite and the final resolution was satisfactory.”

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“Really impressed with the quality of device and customer care. 10/10 would recommend.”

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“Dissapointed by the lack of directionand support from the salesman another customer was able to help me. The phone warranty etc is fine”

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“I made a Pixel 4 XL. When I got the delivery, the charger that came.in the box is iPhones lighting charger. Very irresponsible service.”

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Thanks for your review. We're constantly improving our services by taking feedback on board. Our staff is trying their best to get to work and ship out online orders during these uncertain and challenging times. Now I understand that a cable mishap is a massive inconvenience to your self and I sincerely apologize for that but we have rectified it and sent out another cable. Staff has also been told to be careful and ship correct accessories with the phones. For further information you can reach to myself on support@phonebot.com.au Thanks and have a nice day

“Excellent service.”

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“Very prompt service and communicated on a regular basis would recommend them”

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“Very impressed,service,advice and assistance were fantastic. My first refurbished phone and transferring details,contacts etc. a little problematic but with assistance from Phonebot I was successful. Only had the phone a week but overall impression of phone and Phonebot is very good”

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“Minor scuffs on the side of the body but hardly noticeable. Other than that everything works perfectly”

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“I purchased a Samsung S8, I got it very cheap. When it arrived, and it did so in only 2 days! It was like NEW, I was very impressed, no scratches at all. Very satisfied.”

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Phonebot is rated 4.6 based on 3,626 reviews