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Phonebot Reviews

4.6 Rating 3,579 Reviews
91 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
16
Anonymous
Anonymous  // 01/01/2019
Quick shipping. Product is great. Thank you!!
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Customer service OK - I feel for them. Dispatch happened 9 days after order. Selected delivery service is Australia Post who are known to have considerable problems. No calls or emails sent to inform me of the delay and apologize. Difficult to understand the ratings here.
Helpful Report
We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot
Phonebot supplied my new phone very quickly even in the pandemic. It is working perfectly and I have been very happy with this company Robyn Mackenzie
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Bought a refurbished Pixel phone in Feb this year and has been working great. The price was good, service was prompt and the condition of the device was great. Came in a nicely packed box and have been very satisfied. Would recommend Phonebot highly.
Helpful Report
We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot
Bought a refurbished Pixel phone in Feb this year and has been working great. The price was good, service was prompt and the condition of the device was great. Came in a nicely packed box and have been very satisfied. Would recommend Phonebot highly.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Great deals, with the phone arriving well packaged with all the accessories. The phone is in perfect condition and exactly as described.
Helpful Report
It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot
phone in excellent condition as advertised and fast delivery very happy
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phone is as advertised. case is better than I imagined also. Great service, price and ease of purchase.
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Product finally arrived but took a long time & was very difficult to track. I am very pleased with the ordered item now that I have had a chance to use it.
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Can't say any more as I'm yet to receive the phone which was ordered on 7/10/21! Phone was eventually delivered to the local post office on 25/10/21, having been seemingly delayed due to Australia Post delivery problems. The phone is excellent, unmarked and I'm entirely happy with purchase.
Helpful Report
It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot
Ordered a Samsung S10 in as new condition that is exactly what I got. Very happy with phone and not a mark on it, looks brand new.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
So glad I stumbled across Phonebot. The phone arrived exactly as ordered in a very timely manner. My daughter was really pleased with the free extras - glass protector and handy carry snatch. Will definitely recommend Phonebot and I am sure to use them again. Parcel tracking updates via SMS would be a handy addition to your otherwise excellent service.
Helpful Report
It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot
The phone arrived on time and was like new. I would certainly recommend Phonebot to family and friends.
Helpful Report
Thank you for contacting Phonebot! We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Package arrived a day earlier than the given estimated timeframe. Phone was as described and in immaculate condition 😍 Received it with a free clear case and extra charging cable and adapter. Would defo buy here again!
Helpful Report
Thank you for choosing Phonebot! We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Phone like new. Very happy
Helpful Report
Thank you for choosing Phonebot! Thanks so much for your feedback! We’re really glad you find your desired item at Phonebot.com. Thanks again for the review and for being such a great customer. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Didn’t arrive with promised extra of phone case
Helpful Report
Great phone. Exactly what I ordered and came earlier than expected. Thank you
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Product advertised as "genuine Apple" arrives with no Apple logo or markings and no Apple packaging, no paperwork or product identifying information. I call a line that never answers and later get through to be told my new earphones are "refurbished". I await a follow up call from a "manager". That doesn't come until I reply to an email request for a review of the item. Following that harsh review, I quickly receive a call from friendly customer service manager who explains the item's origin, the reason for absence of Apple packaging - and confirmation that my new earphones are not refurbished. That conversation and an audio test of them makes me more comfortable that they are genuine. Early handling of my concern was poor, but good following my online review
Helpful Report
Great product, comms and delivery.
Helpful Report
It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot
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Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phonebot is rated 4.6 based on 3,579 reviews