Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,626 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“All seems to be good.”

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“Very high quality with fast dispatch and postage times”

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“Great attention to detail and making sure the product going out the shop is value for money.”

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“Great product and pricing, exceeded expectations with shipping and service. Would definitely recommend and will definitely purchase from again.”

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“Great service, phone was perfect for it's purpose”

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“Great service, would highly reccomend.”

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(Reservoir) -

“Excellent I have bought 4 phones through phonebot are brilliant each time I get the phones there in excellent condition and look brand new thank you”

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“Great service and very helpful, friendly staff. Would highly recommend.”

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“Excellent service, communication and above all the phone was in excellent condition. The phone did not have a single scratch on it. Highly recommended.”

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“The iPhone X I ordered arrived in perfect condition and the customer service team was amazing!”

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“Good service, fast delivery and good product.”

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“I was surprised to receive the phone virtually over night. The phone arrived in excellent condition & I extremely happy with the purchase Regards EFM1234 JOHN”

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“Phone arrived today. Very happy with the quality and price. Will use Phonebot again”

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“Very happy!”

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“The purchase was easy. I am sure the phone will be great when I get it however they use Australia Post for delivery and the phone has been delivered to a poster office half an hour from home so I have yet found the time to collect it. What a disgrace Australia Post!”

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Valued Customer, Thank you for taking out your valuable time, we appreciate your feedback but will disagree a little over the rating because we shipped your phone in timely manner and was send via different paid satchel named Auspost but you have rated us bad instead of them. We certainly do apologise for the inconvenience and feel how frustrating it is to wait more than the expected given time. In case of any query or device malfunction feel free to reach us at support@phonebot.com.au Thanks and regards, Team PB

“Great service. Friendly staff. Great price for phone.”

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“Great Service.”

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“Very helpful and friendly. More than happy with the service And product”

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“It never came, never ordering from here again. Completely robbed.”

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Hello Melissa, Thank you for taking out your precious time. we appreciate your feedback. And will like to explain you that you paid us for expedited shipping via Toll but unfortunately due to their systems being down we were not able to send your package through them hence it was sent via Auspost. Otherwise it was dispatched in a timely manner. We will like to apologise for the delay in receiving the order, we would have certainly not let you wait but its not in our hands as deliveries are made by separate entities like Toll and Auspost. For future references, feel free to reach us on support@phonebot.com.au Thanks and regards, Team PB!

“Service was A1, changed my mind 3 times on a different phone was not an issue . Would highly recommend”

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Phonebot is rated 4.6 based on 3,626 reviews