Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“I am actually surprised that it arrives super quick. It came with phonebot box that protects the phone nicely. The price is super good and quality is also super.”

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“Happy wife happy life, she loves it.”

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“Very satisfied with my iPhone 11 Pro, thankyou for the free gifts”

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“I've bought refurbished iPhones twice from Phonebot and the quality has been exactly as expected both times. I find they have the best prices compared to other sellers of refurbed items, and I love the extras they include when you purchase from them.”

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“Got what I wanted quick and easy. Very Happy”

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“Good price offered by phonebot and delivery was preety quick”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“HORRIBLE EXPERIENCE Attempted to purchase “brand new” AirPods from phonebot. After 2 days of using them, they stopped working. After a full charge the battery would last less than 45 minutes. I was told by phonebot to take the product to Apple to get the warranty replacement. Once at Apple they did a diagnostics test and there was a clear record of the case being swapped previously and neither the serial number of the case or the AirPods themselves matched! Not only was I sold these as brand new which was a complete lie, they were void of warranty and I was left with nowhere to go. I attempted to get in contact with someone from phonebot for WEEKS. Constantly being told I would get called back by the manager as no staff is able to deal with any customer complaint other than him apparently, which in itself is a joke. They refused to acknowledge they had lied to me claiming they sold brand new AirPods - or take any ownership over fact that I had not only been sold a USED and REPLACED case, I was also sold fake aipods that did not even match the case’s serial number. After days waiting to hear back I finally get told my the manager that I wasn’t allowed a refund!! He refused to refund and told me to send them back to have them swapped. I did this - and have now been waiting well over a week and heard nothing! I was given a tracking number that doesn’t show up on auspost and no one is explaining why! DO NOT BUY FROM THEM. Save yourself the anguish, the stress, financial loss and go with a reputable Apple reseller. It’s now been almost two months and I still don’t have the product I PAID FOR IN FULL.”

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Dear Customer, We understand your frustration as we know that you have already been to a long path while returning your Airpods for replacement. We are sorry for the inconvenience and the hassle. Apple Australia used to take the warranty claims for the international variants but as of now, they have discontinued this practice as per their policy. But the Product sent to you is assured to be original. Your claim was accepted by us with ownership to fix the item and send you a similar product. Your replacement has been collected by the pick up and the tracking number will begin to show the realtime info as soon as the parcel gets scanned at the postal facility, this will be done anytime tomorrow, because Today, Victoria is exercising a Public Holiday. The given tracking number would have shown you the updates today if it was a working day. We hope you will be getting the item soon.

“All I can say is it's the best phone I've had. It's only an S9 but in a new condition Very fast, I wonder why anyone would move it on. Great phone.”

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“Product came as advertised with included gifts. Took a little longer to get here, but we ordered over Xmas break. It's been a few months and phone is working very well. Will purchase here again.”

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“This is my third purchase from phone bot. Very happy with the info on the web site and the quality of the phones. Works def recommended.”

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“To be honest I was nervous about buying a refurbished iPad online for my son. But the product I received was in excellent condition and has worked perfectly! So happy with the service provided, I would purchase from here again.”

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“Order picking and postage time was great. But the box was not sealed properly and the clear case was scratched. I’ll attach a photo but it doesn’t do it justice. Might buy from them again, not sure.”

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“Product exactly as described. It was difficult to purchase as my bank blocked payment due to the high risk nature of your business name, which shut all my banking down. The phone also arrived with the screen protector on, but it wasn’t put on well so I had to purchase a new one. Overall the product is great and arrived quickly once purchased.”

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“Ordering etc was very good but the actual delivery was much slower than suggested”

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“I find phonebot was great and fast service. I order second hand iPhone and the phone arrive faster than expected and they even gave me an extra charger for my phone. Much appreciated. Thanks gain”

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“Communication could have been better around my order. I was expecting my purchase to arrive on a particular day/date - as specified by the shipping notification I received, however this did not happen. When I attempted to enquire via email, my queries went unanswered. I was eventually able to make contact via WhatsApp and was told my order hadn't been shipped (despite the initial notification). There was a short period of time where my order could not actually be found but, eventually it was and I was advised of a new shipping date. Handset eventually arrived but there was a few nervous days where I thought I had made a dud purchase.”

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“Great service and the phone was in perfect condition. I brought it to replace my old iphone and couldn't be happier. Highly recommend this company.”

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“There was a short delay (a few days) in sending out my phone, but Phonebot notified me and then sent it express to compensate. Delighted with the product (Huawei P20 Pro dual SIM) - I chose "B" grade but the phone turned out to be in really excellent condition. A month later, I remain delighted. Glad to recommend them.”

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“Good product (iPhone 13 Pro Max) but memory was 256 GE much less than expected 1Tb and refund was less than difference in the price of specification advertised for the product. Fast delivery.”

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“Very happy. Phone arrived in box, as described with advertised extras included. Excellent price, AfterPay option & super fast delivery. Highly recommend.”

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Phonebot is rated 4.6 based on 3,579 reviews