Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,578 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“Purchased iPhone 13. Product was is great condition. Delivery was on time.”

Helpful Report

Thank you to our anonymous customer for your review! We're pleased to hear that your iPhone 13 purchase was in great condition and that delivery was on time. Providing quality products and timely delivery is important to us, and we're glad to have met your expectations. If you need anything else in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Excelent product”

Helpful Report

Thank you, Roy Elliott, for your positive feedback! We're glad to hear that you're satisfied with your purchase. If you have any questions or need assistance in the future, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.”

Helpful Report

Dear Matthew, First and foremost, please accept our sincerest apologies for the unsatisfactory experience you've had with our service. We deeply regret any inconvenience or frustration this may have caused you. There are instances where unforeseen complications arise during the inspection phase, leading to longer turnaround times. Unfortunately, your iPad presented multiple underlying issues that required thorough attention and, regrettably, the parts needed for repair were not readily available, necessitating the involvement of a third-party repair service. However, we understand that this does not excuse the delays and lack of communication you experienced during the repair process. We strive to maintain open lines of communication with all our customers and aim to respond to emails within a day. Additionally, if for any reason an email response is delayed, our standard protocol is to follow up with a phone call to ensure that you are kept informed every step of the way. And we believe that the same protocol was followed with you too. In light of the inconvenience and frustration you've experienced, we would like to offer you a $30 discount on your next purchase as a gesture of goodwill. We hope this demonstrates our commitment to rectifying the situation and regaining your trust. If you have any further concerns or require assistance, please don't hesitate to reach out to us directly. We're here to help in any way we can. Thank you for your understanding and continued support. Best Regards, Team Phonebot

“Excellent genuine product and fast shipping.”

Helpful Report

Thank you, Alan Foley, for your review! We're pleased to hear that you received your genuine product quickly. Providing quality products and fast shipping is important to us, and we're glad to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“I have purchased a refurbished phone from you a number of times. The product has always been in excellent condition and has done the job. I will return as needed in the future. Thanks.”

Helpful Report

Thank you, Gary Symons, for your feedback! We're delighted to hear that you've been satisfied with your refurbished phone purchases from us. Providing quality products and excellent service is important to us, and we're glad to know we could meet your expectations. If you ever need anything else in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Everything with the phone is fine but I payed for express delivery and it still took 4 working days to get to me, and I have not had the express delivery charge refunded.”

Helpful Report

“My phone was to be Like new condition, but I noticed there is a message in the settings that says the screen is not original that wont go away so Im guessing the screen was replaced but something wasnt reset to remove this flag.”

Helpful Report

Hi Steve Lawrie, Thank you for your feedback! We're sorry to hear about the issue with the screen message on your phone. Please reach out to our support team at support@phonebot.com.au, and we'll do our best to assist you with resolving this issue. Best regards, Team Phonebot

“Second phone purchased from Phonebot. The first is still going stong after 5 years. Purchased as new condition phone, phone was as new. Great service.”

Helpful Report

Thank you, Marcus, for choosing Phonebot again! We're thrilled to hear that your first purchase is still serving you well after 5 years. It's fantastic to know that your second purchase was also a great experience and that you received the phone in "as new" condition. We appreciate your loyalty and trust in our service and products. If you ever need anything in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Good service, great product unmarked as promised. Unfortunately, Phonebot is again let down by Auspost.”

Helpful Report

“My apple case was genuine and arrived quickly.”

Helpful Report

Thank you, Chris, for your feedback! We're glad to hear that you received your genuine Apple case quickly and that you're satisfied with your purchase. Providing prompt delivery and quality products is important to us, and we're happy to have met your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Thank you for a great service. I received my order within the timeframe indicated on the website. The delivery was free of charge. I will order products from PHONEBOT again.”

Helpful Report

Thank you to our anonymous customer for your kind words! We're delighted to hear that you had a great experience with our service and that your order arrived within the indicated timeframe. Providing timely delivery and excellent service is what we strive for, and we're happy to know we achieved that for you. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“So far I have been really happy with my iPad keyboard, Phonebot got my order out pretty quick and I haven't had any issues.”

Helpful Report

Thank you, Daniel Berry, for your positive review! We're glad to hear that you're happy with your iPad keyboard and that we could get your order out quickly. Providing prompt delivery and quality products is important to us, and we're delighted that we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Fast delivery and the phone I've ordered is in excellent conditions.”

Helpful Report

Thank you, Sophia Schindler, for your feedback! We're pleased to hear that you received your phone in excellent condition and that you're satisfied with your purchase. Providing quality products and fast delivery is important to us, and we're glad to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“Fantasti prices. Fast delivery”

Helpful Report

Thank you, Nathalie Wright, for your positive review! We're delighted to hear that you're satisfied with our fantastic prices and that your order arrived quickly. Providing competitive prices and fast delivery is important to us, and we're pleased to know we could meet your expectations. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Received the phone (samsung S20 ultra). Thanks. Very impressed with it, good condition ,nice packaging, works well. Until I dropped it on the table (not hard) and it wouldn't turn on,wouldn't charge,just a blank screen. I took it to a phone shop and they fixed it, said there was a plate missing from the back of the phone that keeps everything in place. They put some packing in the phone and said it should be OK. If you have this plate could you please send it to me and I can take it and git it put in to avert any problem in future. Thank you. Graeme Churchett.”

Helpful Report

Hi Graeme Churchett, Thank you for your feedback! We're glad to hear that you're impressed with your Samsung S20 Ultra. We apologize for the inconvenience caused by the missing plate. Please reach out to our support team at support@phonebot.com.au, and we'll assist you further with this issue. Best regards, Team Phonebot

“Phone in good condition at a good price. Prompt delivery.”

Helpful Report

Thank you, Ed Walsh, for your feedback! We're glad to hear that you received your phone in good condition at a good price. Providing quality products and prompt delivery is important to us, and we're happy to know we could meet your expectations. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“No issues Good product as promised Didn’t wait long to be delivered”

Helpful Report

Thank you, Neville Bassett, for your positive review! We're pleased to hear that you had no issues with your purchase and that the product met your expectations. Providing hassle-free transactions and delivering products as promised is what we aim for, and we're glad to know we could achieve that for you. If you ever need anything else, feel free to reach out to us at support@phonebot.com.au. Best regards, Team Phonebot

“Great phone but freezes, whilst happy to get phone sent back to repair or replace they cannot and do not offer loan phones while repairs take place, and this could be weeks! Decent to deal with but unhelpful when there’s issues”

Helpful Report

Hi Kelly Welch, Thank you for your feedback! We're glad to hear that you're happy with your phone. We apologize for the inconvenience caused by the freezing issue. Please reach out to our support team at support@phonebot.com.au, and we'll do our best to assist you further. Best regards, Team Phonebot

“Prompt service and good delivery time. Product is very close to like new everything is working. Appreciated the bonus screen protector and case. Thanks team great job..”

Helpful Report

Thank you, Amos Irvine, for your feedback! We're thrilled to hear that you're satisfied with our prompt service and delivery time. Providing fast service and delivering products in excellent condition is important to us, and we're glad to know we could meet your expectations. We're also happy to hear that you appreciated the bonus screen protector and case. If you have any questions or need assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Team Phonebot

“We have bought several phones and now an iPad from phonebot. I cannot fault their service and the quality of the items is always perfect. Will be a regular customer.”

Helpful Report

Hi Bree Carmichael, Thanks a bunch for being a regular customer! We're thrilled to hear you've had great experiences with the phones and iPad you purchased. Your satisfaction is our top priority. If there's anything you need or if you have more feedback, feel free to reach out at support@phonebot.com.au. Cheers, Team PhoneBot

Phonebot is rated 4.6 based on 3,578 reviews