Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,578 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone arrived, in pristine condition. A little puzzled how long it took to arrive, but; thanks Phonebot for the extras. SWT”

Helpful Report

(Reservoir, 3073) -

Hi Stephen, Thank you for your kind words! We’re thrilled to hear that the iPhone 12 Mini you purchased for your grandson arrived in pristine condition and that you're pleased with it. We appreciate your patience regarding the delivery time, and we’re glad the extras were a nice touch! If you need any further assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I purchased an Apple watch for my husband and the service and communication from PhoneBot was fantastic.”

Helpful Report

(Reservoir, 3073) -

Hi Sandra, Thank you for your kind words! We’re delighted that your husband is enjoying his Apple Watch, and it's wonderful to hear that the product met your expectations of "like new." We’re proud that our service and communication stood out to you. For any further assistance, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I'm very happy with my refurbushed Samsung A50. The service from phonebot was quick and efficient and the phone is working very well. Very happy”

Helpful Report

(Reservoir, 3073) -

Hi Josephine, Thank you for sharing your positive experience! We’re delighted to hear that you're happy with your refurbished Samsung A50 and that the service was quick and efficient. It’s great to know that the phone is working well for you. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Excellent service,less than a week for delivery,very happy.”

Helpful Report

(Reservoir, 3073) -

Hi John, Thank you for your kind words! We’re pleased to hear that your delivery arrived so quickly and that you’re happy with our service. We look forward to assisting you again in the future. If you need anything, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“My phone arrived earlier than expected and was like new. Using it as a backup phone.”

Helpful Report

(Reservoir, 3073) -

Hi Kerry, Thank you for your feedback! We’re thrilled to know that your phone arrived ahead of schedule and is in excellent condition. It’s great to hear that it’s serving well as your backup phone. If you have any questions or need further assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Received the product with no issues. Prompt delivery and as described.”

Helpful Report

(Reservoir, 3073) -

Hi Michelle Edwards! Thanks for your review! We're thrilled to hear that your experience with us was seamless and that you received your product promptly. We're glad you're happy with your purchase! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Extremely satisfied with my purchase, and will definitely be shopping with Phonebot again. Perhaps the most positive experience I've ever had purchasing a smartphone. I've been recommending Phonebot to friends because not only did I have a great experience shopping with them, but stores like theirs make it possible for us to avoid contributing to the slave labour that produces the cobalt required for brand new devices. Always buy secondhand!”

Helpful Report

(Reservoir, 3073) -

Hi Esther Fraser! Thanks for your review! We're delighted to hear that you had an extremely positive experience with us and that you're already recommending us to friends. We appreciate your commitment to sustainable practices and look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“We're very happy with the phone we bought, postage was quick and the phone looks like new.”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous! Thanks for your review! We're glad to hear that you're happy with your phone and that our postage was quick. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very fast delivery and great quality phone.”

Helpful Report

(Reservoir, 3073) -

Hi Ray Chapman! Thanks for your review! We're thrilled to hear that our delivery was fast and that you're enjoying your phone. We look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great phone and great price. Like new really was like new, appears flawless.”

Helpful Report

Hi Edward Jackson! Thanks for your review! We're thrilled to hear that you found our prices reasonable and our service great. We look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Honest advice. Good service. reasonable prices”

Helpful Report

(Reservoir, 3073) -

Hi Rick Brown! Thanks for your review! We're glad to hear that you found our advice honest and our service good. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Not here to destroy a business. Recently had my first experience buying from this company. I bought a 'like new' Galaxy Fold 5 after reading the customer reviews. Chose this over other Grades of same model and happy to pay a little more for it as it was the only Fold 5 that comes with freebies worth $58 while all others come with only $29 freebies. Upon purchased, got automated email that states that. When I received the phone, I found only $29 worth of freebies. Checked the invoice and found they amended it to $29 worth of freebies. Emailed Phonebot, they refused to honour what was advertised, saying they would never advertise $58 freebies for Fold 5. I showed them the email confirming my purchase comes with $58 of freebies, they argued it could be a transposition error, not their fault. $29 is not much, but to advertised one (which customer accepted) and later changed it single handedly is unethical and wrong. I leave the review here so would-be buyers are aware.”

Helpful Report

(Reservoir, 3073) -

Hi Kelvin, Thank you for sharing your feedback and for bringing this matter to our attention. We apologize for any confusion regarding the value of the freebies associated with your order. Our intention is always to provide accurate information, but we will be happy to honor you too. As a customer-centered business, we value your experience and are happy to make things right. Please feel free to reach out to us by replying to our email and we would be more than willing to provide the additional accessories to meet your expectations. Your satisfaction is our top priority, and we are committed to resolving this for you. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“excellent product, as good as new. very happy.”

Helpful Report

(Reservoir, 3073) -

Hi there! Thanks for your 5-star review! We're thrilled to hear that our product met your expectations and that you're very happy with your purchase. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“It has great value, and the condition of the tablet is better than I expected.”

Helpful Report

(Reservoir, 3073) -

Hi Krystyna! Thanks for your review! We're glad you found great value in our product and that the condition exceeded your expectations. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I just received my second iPhone from Phonebot and it was as equally as good as the first, I cannot find any faults in the phones, the price or the service they offer, and that’s seems to be a rarity on line these days.”

Helpful Report

(Reservoir, 3073) -

Hi Ron! Thanks for your fantastic review! We're thrilled to hear that your second iPhone purchase from us met your expectations and that you're happy with our service. We appreciate your loyalty and look forward to serving you again. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased iPhone12, "like new condition". Impressed with the quality of the phone, also came with plug/cable/case. Customer communications could do with a bit of polish though, they come across as a bit abrupt wh3n you query something.”

Helpful Report

(Reservoir, 3073) -

Hi Darren! Thanks for your review! We're glad you're impressed with the quality of your iPhone 12 and that it came with the expected accessories. Sorry to hear that our customer communications came across as abrupt - we'll work on improving our communication style. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“well what can I say. Great service over the phone and easy to deal with. Transaction was easy to do also. My mum is very happy with her phone. Would easily recommend this company”

Helpful Report

(Reservoir, 3073) -

Hi Anna! Thanks for your review! We're glad you found our service great and that the transaction was easy. We're happy to hear your mum is enjoying her phone! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Pixel 7A Like New - only the faintest mark on one corner. 20 cycles on the battery. Prompt delivery, well packed. What more could you ask?”

Helpful Report

(Reservoir, 3073) -

Hi Peter! Thanks for your review! We're glad your Pixel 7A arrived promptly and in great condition. Sorry to hear the battery had 20 cycles, but we're happy to hear it's meeting your expectations. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with the service, received my iPad within a week and very happy with it!”

Helpful Report

(Reservoir, 3073) -

Hi Sheryn! Thanks for your review! We're glad you're very happy with our service and that your iPad arrived within a week. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent service phone arrived quicker than expected and in excellent condition as described. Will certainly use them again.”

Helpful Report

(Reservoir, 3073) -

Hi Donald! Thanks for your review! We're thrilled to hear that our service was excellent and that your phone arrived quicker than expected. We're glad it met your expectations! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,578 reviews