Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a refurb 2nd hand iPhone 10 (Grade A). One month out of warranty (7months of owning the phone) the screen froze and had to be replaced. Sent Phonebot an email stating problem and they said they would fix it at cost price (plus post). Fixed it locally as it was cheaper. After the screen was fixed, the main board crashed as well. Spent $700 on a 2nd hand phone that lasted 7 months. Should have dished out the extra $500 and bought a new phone. Shop elsewhere. (Apple also told me it was an imported Japanese phone).”

Helpful Report

Dear Natalie McMahon, We sold two phones to you in the same order, there can be many reasons for a device failure and without inspecting any phone no one can conclude a reason of the device failure. We did not shy away from the situation and asked you to let us have the phone inspected so that the device could be inspected and a repair quote could be given to you on special discounted rate. But you never responded back to us and got it fixed from elsewhere, therefore, let us know where are we at the fault? We wish that the other device, that you have got from us, works fine for good. Feel free to reach us back on support@phonebot.com.au

“My parcel arrived yesterday and one headphone is not working. Can someone please contact me 0431535825 ASAP in regards to this.”

Helpful Report

Thank you for choosing Phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have little control over making sure that is delivered on time. However, while placing the order, customers are given an option to opt for the express post. If that was availed, we would have happily express shipped it to you. The tracking states that you will be able to receive the item by 28th of September. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Please change my faulty phone. Its not turning on.. not charging. I need a phone as im.turning over my workphone. Please help me Asap. Call me and send a replacement . My number 0401186528.”

Helpful Report

Mr Joseph Shierel Benosa has got an Apple iPhone SE 2020 (128GB) [Like New] from us and after more than 3 weeks of delivery he is claiming that his phone was received faulty. He claims that he could nout charge the phone at all from the day one and wants us to send him out a replacement prior to the return of the core phone, which is not an acceptable request!! Since, we are a customer centric business, therefore, we asked him to return the phone and get it fixed because as per his claim it was un usable but he never returned the phone and upon calling him he says the phone is working now and he will return it if he finds a problem with it. Now the ball is in your court, please decide that do we deserve this one star?

“Did not receive what was ordered.”

Helpful Report

“No phone as yet. :-( :-( :-(”

Helpful Report

Thank you for choosing Phonebot. Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have a little control over making sure that is delivered on time. Upon checking, this product has already been delivered to you. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Failed to deliver my phone”

Helpful Report

Thank you for choosing Phonebot. Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have a little control over making sure that is delivered on time. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Got sent the wrong item.”

Helpful Report

“Advertised as next day shipping, took 4 business days to ship very disappointed”

Helpful Report

“I paid for the phone online on 17-4-21 & now its 26 -4-21 & haven’t heard from them since , I have emailed there support reference twice & have got no reply , not happy .”

Helpful Report

“Still haven’t received phone 10 days later”

Helpful Report

“Not good at all”

Helpful Report

“Absolute horrible customer service and delivery timeframes. Will not be ordering from this shop again.”

Helpful Report

“Seriously considering asking for a refund already and I haven't even received the product yet (which I'm afraid of poor quality it is despite the price I paid), no tracking number, still hasn't arrived yet AND now the constant pestering of reviews, well here's your review, the experience has been awful thus far.”

Helpful Report

“Sent me someone else's order which was worth $120 more then the one I placed. Attempted to charge me the difference which is illegal to do. Wont reply to messages. Wont acknowledge the issue as their mistake. More interested in getting the item back then anything else.”

Helpful Report

“It’s ok not really great”

Helpful Report

Good Day mate! Looks like you have been sold a good phone with all good concerns. In case you did not like the phone then it could have got refunded or swapped up with anything other but you never reached us so far. Before rating us this bad, your one email to us would have done the job for all of your queries. Feel free to reach us at : support@phonebot.com.au

“Never arrived. 2 weeks now. Never responded to email or phone calls”

Helpful Report

“I ordered and paid for a phone and wondered why I had not received any tracking information. When I went to check my order, in fact Phonebot had cancelled it and refunded me without any contact. Not impressed.”

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“I have been waiting nearly 2 weeks for the phone. I know that this is not Phonebots fault however, it is annoying to be sent these surveys while I am still waiting.”

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“The iPhone 7+ battery dies very very quick”

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“I still do not receive my phone, I need a solution. I have called the My Toll company many times and they are not able to give me a solution. I don't understand why they haven't given me my phone yet, you don't answer the emails either”

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Phonebot is rated 4.6 based on 3,658 reviews