Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,692 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent product, good price and very quick delivery. I wish all sellers were this good. Mike.”

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“I have not been able to use my phone as when I put my SIM card in nothing happens so I took it to Telstar and they also said the phone was faulty as I changed from Optus to Telstar to get better coverage. But Telstar put one of their SIM cards in and still couldn’t get it to work. I have explained this all to Catch but they keep telling me to take a picture of problem. I’m very disappointed as I liked my new phone and had also spent $30 on a glass protector. If I knew that it would work I wouldn’t want a refund please tell me how you can help”

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Dear Suzanne, Thank you for choosing Phonebot for your recent order. We are really sorry to get to know about the inconvenience you're having with your phone. We will certainly look into this matter and we'll sort everything out for you. Generally, all our stock is tested for connectivity by using all the major carriers SIM cards like Vodafone, Telstra, and Optus. We are customer centric business and would have actively looked into your case, if this matter was forwarded to us directly on our customer service e-mail: support@phonebot.com.au We request you to please modify this review by removing it off and give us a chance to resolve your complaint. Just in case, phone fails to fix everything up for you then you can certainly put another review but at this point of time a 1-star review without giving us a chance is kinda unfair. We will be very happy to repair/ replace your item, therefore, please submit your claim by sending us an e-mail to the e-mail address given above, make sure to put in your order ID in the subject bar of the e-mail and send us a small video that shows that your phone is not catching any signal and we will revert back to you as early as possible. Best regards, Customer Happiness Team - Phonebot

“Having called and expressed frustration at trying to navigate the website, the lovely man who handled my inquiry arranged express post and I received the phone within the week. Note that the dollars displayed on the website are Australian and not American currency which is a bonus.”

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Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback, and we're delighted to hear that our team could assist you in navigating the website and arranging express post for your order. Regarding the currency display issue, we want to inform you that we have promptly addressed this matter, and our website now accurately displays Australian dollars. We value your input, and your feedback helps us continually improve our services. We also want to express our gratitude for reaching out to us when you encountered challenges. Your call allowed us to promptly address your concerns and ensure a swift resolution for you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We are committed to providing you with an excellent experience, and your satisfaction is our priority. Thank you for choosing us, and we look forward to serving you again in the future. In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Very happy with the service - Iphone SE was in very good condition and the delivery was prompt”

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“Great service, Prompt shipping and quick delivery.”

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“A lot of stock across various brands and models....I picked one and received my order very quickly and it was in perfect condition...could not be happier”

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“Awful - see my customer service emails”

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“I'm very happy with my purchase of an "open Box" Samsung S22”

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“great purchase”

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“Impressed with their customer service department.”

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Thank you for choosing Phonebot for your recent order. We are really sorry to get to know about the inconvenience you have had with the phone bought from us. We will be obliged to look into this matter and sort everything out for you. We request you to please modify this review by removing it and giving us a chance to resolve your complaint. Just in case, we fail to fix everything up for you then you can undoubtedly put another review but at this point of time, a 1-star review without giving us a chance is quite unfair. We are a customer-centric business and would have actively looked into your case if this matter was forwarded to us directly on our customer service e-mail: support@phonebot.com.au We will be very happy to repair/ replace your item, therefore, please submit your claim by sending us an e-mail to the e-mail address given above, make sure to put in your order ID in the subject bar of the e-mail and send us a small video that shows that your phone is not catching any signal and we will revert back to you as early as possible. Best regards, Customer Happiness Team - Phonebot

“Excellent service and product. Product was a like new iPhone 12. Very happy, thank you :)”

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“Good but I thought it was going to be like new however it has a fairly annoying dent in it near the watch face.”

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“I am actually surprised that it arrives super quick. It came with phonebot box that protects the phone nicely. The price is super good and quality is also super.”

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“Happy wife happy life, she loves it.”

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“Very satisfied with my iPhone 11 Pro, thankyou for the free gifts”

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“I've bought refurbished iPhones twice from Phonebot and the quality has been exactly as expected both times. I find they have the best prices compared to other sellers of refurbed items, and I love the extras they include when you purchase from them.”

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“Got what I wanted quick and easy. Very Happy”

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“Good price offered by phonebot and delivery was preety quick”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“HORRIBLE EXPERIENCE Attempted to purchase “brand new” AirPods from phonebot. After 2 days of using them, they stopped working. After a full charge the battery would last less than 45 minutes. I was told by phonebot to take the product to Apple to get the warranty replacement. Once at Apple they did a diagnostics test and there was a clear record of the case being swapped previously and neither the serial number of the case or the AirPods themselves matched! Not only was I sold these as brand new which was a complete lie, they were void of warranty and I was left with nowhere to go. I attempted to get in contact with someone from phonebot for WEEKS. Constantly being told I would get called back by the manager as no staff is able to deal with any customer complaint other than him apparently, which in itself is a joke. They refused to acknowledge they had lied to me claiming they sold brand new AirPods - or take any ownership over fact that I had not only been sold a USED and REPLACED case, I was also sold fake aipods that did not even match the case’s serial number. After days waiting to hear back I finally get told my the manager that I wasn’t allowed a refund!! He refused to refund and told me to send them back to have them swapped. I did this - and have now been waiting well over a week and heard nothing! I was given a tracking number that doesn’t show up on auspost and no one is explaining why! DO NOT BUY FROM THEM. Save yourself the anguish, the stress, financial loss and go with a reputable Apple reseller. It’s now been almost two months and I still don’t have the product I PAID FOR IN FULL.”

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Dear Customer, We understand your frustration as we know that you have already been to a long path while returning your Airpods for replacement. We are sorry for the inconvenience and the hassle. Apple Australia used to take the warranty claims for the international variants but as of now, they have discontinued this practice as per their policy. But the Product sent to you is assured to be original. Your claim was accepted by us with ownership to fix the item and send you a similar product. Your replacement has been collected by the pick up and the tracking number will begin to show the realtime info as soon as the parcel gets scanned at the postal facility, this will be done anytime tomorrow, because Today, Victoria is exercising a Public Holiday. The given tracking number would have shown you the updates today if it was a working day. We hope you will be getting the item soon.

“All I can say is it's the best phone I've had. It's only an S9 but in a new condition Very fast, I wonder why anyone would move it on. Great phone.”

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Phonebot is rated 4.6 based on 3,692 reviews