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Phonebot Reviews

4.6 Rating 3,579 Reviews
91 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
16
Anonymous
Anonymous  // 01/01/2019
Bought a refurbished Samsung Note 20 Ultra and I’m happy with it. Thank you David for the assist!
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
I have purchased 3 near new phones from Phonebot and they have all been in fantastic condition (like new). Pricing was great and delivery fast and efficient.
Helpful Report
Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Really good prices and it came with no damages.
Helpful Report
Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Prompt service, well packaged and pristine phone received. Working well
Helpful Report
Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Have bought 2 phones from phonebot very happy with my purchases great service great phones fast delivery will shop again
Helpful Report
Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
The site is simple to use and navigate. Each listing of a phone has it's rated quality as well as example pictures to show what to expect. My iPhone 12 pro came in only a few days and was in immaculate condition. I chose the Grade A option and it looked as if my phone hadn't even been used. I also use their store in Reservoir to fix my phone every time I crack my screen and they have a fast turn around and give you a choice between a Genuine or cheaper replica screen to choose from. From experience, the replica screen is just as good. Highly recommend this place.
Helpful Report
Thank you for choosing Phonebot! We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Purchased an iPhone SE 2020 for my daughter as her first phone. She is very happy with it. Quick delivery and fits description. Great solution for those wanting an iPhone on a budget.
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Thank you for choosing Phonebot! We can’t thank you enough for the kind words about Phonebot, thank you for being a part of it. Your review means a lot to us and lets us know we’re on the right track! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
I bought an Iphone 12 Pro Max from this shop and its really good. Highly recomended.🔥
Helpful Report
Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
I bought an Iphone 8 plus A grade. When the website mentioned some markings that cannot be seen at arms length, I expected those to be on the casing. Instead, there was a 10 mm long scratch in the middle of the screen. This is extremely annoying and very disappointing. We are now up for an additional $100 for an aftermarket screen. It is the second phone which I have purchased and will now be the last.
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Ordered my phone over Christmas and it arrived by Express Post on only 3 days. Amazing! The phone was Grade A but was as new with the dents or scratches and packed very well. Being new to online shopping I was very impressed with David Parker from Phonebot who answered every query and was very helpful. The price was really good and I have recommended the company to my friends and family and would purchase again.
Helpful Report
Thank you for choosing Phonebot! Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Helpful and patient
Helpful Report
Thank you for choosing Phonebot! It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
My Iphone 11 pro max arrived earlier than anticipated and the condition "as new" far exceeded my expectations. I will not hesitate to use Phonebot again in the future, many thanks.
Helpful Report
Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
over all phone good but the problem only is when you call someone or someome call you cant heard properly sounds like bad .
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Phone was in excellent condition, delivered promptly for such a busy time of the year and loved the extras. Thankyou.
Helpful Report
Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
A great company to deal with. Helpful and informative staff
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Thank you for choosing Phonebot! We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
It's easy to write a good review when everything is running smoothly. But when things get tricky, that's when customer service really matters. I had an intermittent problem with a refurbished iPhone 12 I'd picked up the day before. Apple identified the problem as a module failure- something that wouldn't have been picked up if it was checked when the module was working properly. It still had Apple warranty, but the "geniuses" at an authorised Apple repairer (I won't name) gave me the run around. I brought it back to Phonebot- and the manager took over and was super-helpful, offering a number of different options until I found one that worked best for me. The phone is on it's way back to Apple for repair/replacement and I have a loaner until it returns. I wouldn't hesitate in buying again from Phonebot and I have already recommended them to some of my friends. Good work.
Helpful Report
Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Phone in perfect condition great value for money.. Just felt like I was a little out of the loop with delivery. Didn’t know when it was going to come
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Thank you for choosing Phonebot! Your support means the world to us! Hope to work with you again in the future. Thanks again for being a loyal customer and writing this awesome review. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Fast customer service and clearly detailed products. Had some questions and called up and they where really quick to answer everything and where very resourceful. Highly recommend.
Helpful Report
Thank you for choosing Phonebot! Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Like new and a protective cover sent as well
Helpful Report
Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
delivered promptly and exactly as advertised. very happy
Helpful Report
Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB
Phonebot is rated 4.6 based on 3,579 reviews