Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,653 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It came in perfect A Grade condition. And fast delivery”

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“Purchased Samsung Galaxy S9 via website. Delivered promptly and in the condition described. Only hiccup was the wrong charger was supplied. Went into shop to sort out. Guys at Reservoir were very helpful and I walked away a happy customer.”

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“Great service and excellent phones. Confidence in the product and service”

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“Ordered an iPhone 6s turned up in record time, excellent condition, all set up ready to go, came with charger and Free screen protector and case ! Highly recommended 👌”

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“, IAM very disappointed and frustrated with courier mytoll and your customer service. I had to deal with very unprofessional and rude customer service agents of mytoll. I have described my ordeal below: 1. My parcel sent by you was scheduled for Wednesday delivery. Thy did not deliver it on Wednesday but updated the status online with a comment" delivery address not contactable" even though I was at home that day. After calling multiple times thy rescheduled delivery to Friday and cancelled the delivery yesterday for unknown reasons. I called Ur customer service to complain and spoke to one of your rude customer service agent who asked me " what can we do" and argue d with me. I was trying to merely raise a complaint After some argument s he said he will find out and call me back but I never received. I should say he as very rude Is this a kind of companies do you partner with to deliver the items? 2 Finally I had to Goto mytoll Depo to collect the item as I felt they are not interested in delivery and trying all the tricks to force me goto their Depo. Now, I got the product but not what I ordered. Also, the box seal was open indicating that was already opened by someone else . This phone is network locked with Telstra and thy are demanding 80$ to unlock the phone. I have reviewed the order and I cant find any reference to this phone is locked with Telstra.So, obviously I was sent the wrong product and IAm neither happy with the product nor with worst customer service and mytoll unprofessional experience. I would like to return the product”

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“Ordered both an iPhone 6 and 8 plus and both have been delivered very quickly and in excellent condition -will use again and hopeful if I need customer service due to any problems they will be just as good”

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“Top quality phone. Easy to order on line, free delivery and delivered in two days . Very impressed and will only use this company for updating my mobile again .”

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“Fantastic service”

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(Reservoir) -

“Great purchase and helpful staff.”

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“We received service beyond our expectations. We can thoroughly recommend this business!”

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(Reservoir) -

“Friendly staff, great value for money and reliable service. I will recommend them”

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“Very good, the phone was in good condition and it came really quickly.”

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“Great service, easy to use website.”

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“Great deal and fast delivery. Bought a class A iPhone and was not disappointed, it’s close to mint condition. Delivered charged with a screen protector installed. Couldn’t be happier, cheers”

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“Fast shipping. Good price!”

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“Great service & choice of phones”

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“Great honest service. Phone was better quality than expected.”

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“Good experience”

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“A great place to purchase a phone, its a simple way to pick out the phone you want and at competitive prices, the iPhone 6s was in better condition than I expected, easy transaction and fast delivery. Great job guys. Thanks John”

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“Phone arrived very quickly, in excellent condition, only issue, charger cable did not work. Lucky I had a few spare type C connector cables from my other mobile.”

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Phonebot is rated 4.6 based on 3,653 reviews