Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone works and looks as good as new! Great service!”

Helpful Report

Thank you for choosing Phonebot! Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“Phonebot were great to deal with. I found a phone I wanted and true to the description, it is in 'as new' condition and a very reasonable price. Fast delivery and packaged as new. Very please with their service and my purchase”

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“Good customer service”

Helpful Report

Thank you for choosing Phonebot! We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. We look forward to seeing you again. Have a great day! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“Good products On delivery No scratch and marks like new”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Bought a iphone SE Gen 2 for our son. Phone so far has been faultless and he loves it big time, a big step up from my old iphone 6 he was using. Phone was in amazing condition and zero faults to date almost 2 months in. Hope it keeps going strong.”

Helpful Report

Thank you for choosing Phonebot! It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“service was great, product was exactly as described, had no issues with phone at all.”

Helpful Report

Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Not overly happy with the turn around time from purchasing the phone. Purchased on a weekend and the item was not sent until 3 days after (Wednesday) the item was purchased. Express post was also selected as this is an emergency and I needed a phone asap. I live in Melbourne and it’s going to take over a week to receive, which shouldn’t be the case. Probably turning me off buying here again.”

Helpful Report

Thank you for choosing Phonebot! We really appreciate your response in revising the review from 2 stars to 5 stars after the discussion we had over the call, in which it was explained to you that due to the Covid disruptions, parcels were getting delayed. However, in near future, if there is any issue, feel free to get back to us at support@phonebot.com.au Best Regards, Team PB

“Great customer service, both online and in-person. I will buy my next phone from Phonebot again.”

Helpful Report

We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“I bought an iPad Pro 2018 from Phonebot. It was fully functional, well priced and 'Like New' exactly as described. They may well be the best seller of used and refurbished devices in the country. Highly recommended!”

Helpful Report

Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Just purchased a reconditioned phone for my mother in law… Went with an iPhone and she’s the happiest mother in law in Melbourne… This time we went straight off the website…! No problems at all…! We only shop Phonebot for our tech needs… Great service - speedy repair times - quality products… Why go anywhere else..?!”

Helpful Report

Thank You for choosing Phonebot for your Mother-in-Law. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re excited that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent customer service !”

Helpful Report

We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we can improve our services and new products to meet the needs of our valued customers. I hope we have lived up to your expectations. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“I really like the idea of refurbishing, recycling, and repairing phones rather than having them end up in landfill, that's why I chose Phonebot for my new phone. Their warranty gave me peace of mind. I was happy with the A grade phone that I received, however, after only 10 days I noticed that it had charging issues, which quickly became worse until it didn't charge anymore at all. To cut a long story short I had to send this phone back three times. After the first time, the issue reappeared after 10 days, the second time the phone was returned with the same issue ... apparently, no issue could be detected by phonebot. The customer service was great to begin with but got worse as time went on. When calling I was kept on hold for six minutes and then the call just dropped without a chance to leave a message. There were no updates about what was going on. My emails took days to be answered. The promised reimbursement for postage was not paid on all occasions. This whole episode took four months until I finally got a replacement. To sum it up my experience was very frustrating as I needed that phone with its features for work. I would not buy from this company again and definitely not recommend it.”

Helpful Report

Thank you for choosing Phonebot for your recent order! I really appreciate your feedback as you have taken out your valuable time for us and will take it as an opportunity to publicly answer you on this. As per the records, upon checking the case, your phone had issues and we did not ask for anything and recalled it, fixed it, and sent it back to you. The second time, you reached out to us, we were again very welcoming and recalled the product but found no issues and we returned the phone. You reached us for the third time and we did not shy away and immediately replaced it As we are a customer-centric business. We did everything we could have done and even went above and beyond to assist you. You shipped the phone to us 3 times out of which the phone needed workmanship twice and we have reimbursed you for the shipping charges for those two returns. We are sorry as your shipping credit bounced back upon refunding on the first time but this was already paid before you posted the review. We believe your phone is working fine for now, let us know if any help is needed further in this regard. You can reach us by sending us email at support@phonebot.com.au Regards, Team Phonebot.

“The iphone 12 Pro is excellent. However it also came with a cover screen protector and a charger and cable. Unfortunately is was sent with 2 covers, one was excellent the second was chap. I rang and was told the screen protector would be sent. that was three weeks ago. I have just rung again and was told that the screen protector would now be sent. This mix up is a shame as everything else has been grteat”

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“Customer service team are brilliant the company were effortless to help out and a pleasure to work with”

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“Excellent customer service Willing to work through any problems to get a great outcome”

Helpful Report

Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Amazing & easy process from start to finish. So happy with my refurbished iPhone 11 and the freebies that came with it!”

Helpful Report

Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Poor customer services False advertising Was looking to purchase a phone with bundle extras but luckily before I processed payment noticed extras had changed I was enticed to them by the offering of a Tizumi charge mat only for this to be change to a cheap useless case with belt clip I had no need or desire for Spoke to a customer service rep who was telling me that was because the charger was out of stock but I pointed out it was still available both separate and advertised with other phones. The the guy tries telling me that the charger for the phone I was looking at is out. When the item is a universal wireless charger. They would do nothing to rectify so don’t touch them and shop elsewhere. I think I will shop at Boost”

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“good refurbish phone The COndition was as described Swift delivery 2nd time purchased from them - would buy again”

Helpful Report

Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you have purchased again and we have lived up to your expectations. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Our daughter suggested buying our next phones from Phonebot both of which arrived in good time and order We are both pensioners nearing 80 so will need assistance in setting them up, our daughter will help, so far very happy with purchases both of which are in good condition.”

Helpful Report

Thank you for choosing Phonebot! We desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“No comment, will not recommend”

Helpful Report

Phonebot is rated 4.6 based on 3,579 reviews