Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,684 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Phonebot before and they always provide a great product at a great price with speedy delivery. What more could you ask for.”

Helpful Report

(Reservoir, 3073) -

Hi Colin, Thank you for taking the time to leave such a wonderful review! We're delighted that you continue to have great experiences with us, especially regarding our products, pricing, and speedy deliveries. If there's anything more we can do for you in the future, please don't hesitate to reach out at support@phonebot.com.au. We're always here to help! Best regards, Shazz CX Manager – Phonebot

“Very happy with both the price of my new-to-me phone, and the like-new description reflects the condition of the phone. Very happy with purchase. Only one note, the description didn't say whether the phone was Aus or overseas delivered... At least a line mentioning this and any reassurance of compatibility with Australian networks would be a good thing, I was a little on edge realising this after checkout and waiting for delivery.”

Helpful Report

(Reservoir, 3073) -

Hi Shane, Thank you so much for your kind words and for sharing your feedback! We’re really glad to hear that you’re happy with your new-to-you phone. We appreciate your note regarding the compatibility information. We will definitely consider adding more details about whether the phones are Australian or overseas delivered in our descriptions for future customers. If you have any questions or need assistance down the line, please feel free to reach out to us at support@phonebot.com.au. We're here to help! Best regards, Shazz CX Manager – Phonebot

“Excellent condition and well packaged for shipping. The phone was a gift for my daughter, which I mentioned when purchasing the phone on line. When the phone arrived and I opened the Australia Post satchel, to my surprise the box containing the phone was gift wrapped. This showed an attention to detail and good customer service, which is a rear thing these days Thank you.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your heartfelt review! We're so glad to hear that the phone arrived in excellent condition and that you appreciated the gift wrapping. Attention to detail is something we prioritize, and it’s wonderful to know that it made your daughter's gift even more special. If you ever need assistance in the future or have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – Phonebot

“Excellent Trader with quality stock, probably the best around today!”

Helpful Report

(Reservoir, 3073) -

Hi William, Thank you for your fantastic feedback! We're glad you had a great experience. Quality stock and service are our top priorities. Feel free to reach out anytime at support@phonebot.com.au Best, Shazz CX Manager – Phonebot

“Product arrived as described, well wrapped and arrived quickly. Good communication throughout the process. Very happy with purchase. Thankyou. Recommended seller.”

Helpful Report

(Reservoir, 3073) -

Hi Lisa, Thank you so much for your kind words and for taking the time to leave this review! We’re really glad to hear that your product arrived quickly and in great condition, and that you were happy with our communication throughout the process. If you ever need assistance in the future, please don't hesitate to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – PhoneBot

“My purchase of a mini iPad 6 was made very easy from start to finish add that to a very good refurbished iPad and you have one very satisfied customer”

Helpful Report

(Reservoir, 3073) -

Hi there, We're thrilled to hear that your purchase of the mini iPad 6 was an easy experience and that you're satisfied with the quality of the refurbished device. If you need any assistance or have questions down the line, feel free to reach out to us at support@phonebot.com.au. Kind regards, Shazz CX Manager – Phonebot

“I have not used the phone yet, only charged it up. It looks new and I am looking forward to using it once my son is able to help me transfer everything to the new phone in 2 weeks time.”

Helpful Report

(Reservoir, 3073) -

Hi Helen, Thank you for sharing your thoughts with us! We're so glad to hear that your phone looks new and you're excited to start using it. Transferring your data can make a big difference, and it's great that your son will be there to help. If you have any questions or need assistance once you start using your phone, don’t hesitate to reach out to support@phonebot.com.au. We’re here for you! Best wishes, Shazz CX Manager – Phonebot

“Device faulty out of the box. Returned. Refunded. These things happen.”

Helpful Report

(Reservoir, 3073) -

Hi David, We appreciate your patience and understand your concern. As per our records, your returned item was delivered to us just today, and our team has already assessed it and sent you an email regarding the next steps. Please check your inbox for the update, and feel free to reply there or here if you have any further questions. We are happy to assist you and ensure this is resolved as soon as possible. Best regards, Shazz CX Manager – Phonebot

“fast shipping and customer support response.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your kind words! We're thrilled to hear you had a great experience with our fast shipping and customer support. Your satisfaction is our top priority! If you ever need assistance down the line, feel free to reach out to us at support@phonebot.com.au. We’re always here to help! Best regards, Shazz CX Manager – Phonebot

“As advertised, good phone products.”

Helpful Report

(Reservoir, 3073) -

Hi Harpreet, Thank you for your kind words! We're so glad to hear that you found our phone products to be as advertised. Delivering quality is our top priority, and your satisfaction means a lot to us. If you ever need assistance or have any questions, feel free to reach out at support@phonebot.com.au. We're always here to help! Best regards, Shazz CX Manager – Phonebot

“Quality product at a great price! Delivery was fast also.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your glowing review! We're thrilled to hear that you're satisfied with the quality of your product and the fast delivery. If you ever need assistance or have any questions down the line, just drop us a message at support@phonebot.com.au. We're here to help! Best regards, Shazz CX Manager – Phonebot

“Well my problem is my phone keeps turning it self off then back on especially if I'm on Facebook I love the phone but this is a bit of a problem any thing you can do about it”

Helpful Report

(Reservoir, 3073) -

“Get to see it all today”

Helpful Report

“thumbs up, honoured the pricing shown on google. many thanks”

Helpful Report

Hi there, Thank you for your kind words! We're thrilled to hear that we honored the pricing you found on Google. Ensuring a smooth experience for our customers is our top priority. If you need anything else or have any questions, feel free to reach out to us at support@phonebot.com.au. Many thanks, Shazz CX Manager – PhoneBot

“Good prices. Efficient delivery. Product purchased looked brand new. Thanks guys.🙏”

Helpful Report

(Reservoir, 3073) -

Hi Barry, Thank you so much for your kind words! We're thrilled to hear that you found our prices good and that your product arrived looking brand new. Your positive feedback means a lot to us! If you ever need assistance or have questions down the road, don’t hesitate to reach out at support@phonebot.com.au. We’re always here for you. Best regards, Shazz CX Manager – PhoneBot

“I wouldn't even give you half a star nor recommend you to anyone first you send me a faulty phone the the replacement is missing half its software then wouldn't fix it because it got damaged in transit which they state voids warranty and its not stated in theirs warranty guidelines then proceeded to send the phone back damaged and still missing half the software”

Helpful Report

We understand your concerns, but based on the information available, we want to clarify a few key points. Firstly, at the time of initiating the return, there was no mention of any physical damage. If there were any issues, they should have been reported upfront so we could have guided you accordingly. Unfortunately, finding such a condition of the returned item voids the warranty and everything associated with it. Because we strive to assist our customers within reasonable limits, and we cannot take responsibility for damage that was not present at the time of shipment. If you have any questions, feel free to email us at support@phonebot.com.au Best regards, Shazz CX Manager – Phonebot

“Bought a refurbished Pixel 6A as new condition quick delivery good communications - all good would recommend Phonebot easy to deal with”

Helpful Report

(Reservoir, 3073) -

Hi Mike, Thank you so much for your glowing review! We're thrilled to hear that you're satisfied with your refurbished Pixel 6A and our quick delivery service. It’s always wonderful to know that our communication made your experience even smoother. Should you need anything down the line, just reach out to us at support@phonebot.com.au. We’re here to assist! Best regards, Shazz CX Manager – Phonebot

“they work great and look like new. hope they last”

Helpful Report

(Reservoir, 3073) -

Hi Christopher, Thank you for your glowing review! We're thrilled to hear that your device is working great and looks as good as new. Your hope for longevity means a lot to us, and we’re here for any support you might need down the line at support@phonebot.com.au Best regards, Shazz CX Manager – PhoneBot

“Responsive and prompt”

Helpful Report

(Reservoir, 3073) -

Hi David, Thank you for your fantastic review! We're so glad to hear that you found our service responsive and prompt. It's our goal to provide quick and efficient support to all our customers. If you need anything else in the future, feel free to reach out at support@phonebot.com.au. We're here to help! Best regards, Shazz CX Manager – PhoneBot

“It is the BEST of ALL sources.”

Helpful Report

Phonebot is rated 4.6 based on 3,684 reviews