Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order picking and postage time was great. But the box was not sealed properly and the clear case was scratched. I’ll attach a photo but it doesn’t do it justice. Might buy from them again, not sure.”

Helpful Report

“Product exactly as described. It was difficult to purchase as my bank blocked payment due to the high risk nature of your business name, which shut all my banking down. The phone also arrived with the screen protector on, but it wasn’t put on well so I had to purchase a new one. Overall the product is great and arrived quickly once purchased.”

Helpful Report

“Communication could have been better around my order. I was expecting my purchase to arrive on a particular day/date - as specified by the shipping notification I received, however this did not happen. When I attempted to enquire via email, my queries went unanswered. I was eventually able to make contact via WhatsApp and was told my order hadn't been shipped (despite the initial notification). There was a short period of time where my order could not actually be found but, eventually it was and I was advised of a new shipping date. Handset eventually arrived but there was a few nervous days where I thought I had made a dud purchase.”

Helpful Report

“Good product (iPhone 13 Pro Max) but memory was 256 GE much less than expected 1Tb and refund was less than difference in the price of specification advertised for the product. Fast delivery.”

Helpful Report

“Was pleased with the overall condition of the phone. Unfortunatly the phone had the Sprint app installed on it which as it is a pay for use app would have been removed at refurbishment. When I insert the Optus sim from my previous phones the Sprint app trys to take over various functions. RangPhonebot to see how to get rid of this app and was told to contact Sprint and unsuscribe. Replied I dont have a Sprint account to its just an app on the phone Basic reply was Dont really care. Will have to take to a tech to be dealt with.”

Helpful Report

“over all phone good but the problem only is when you call someone or someome call you cant heard properly sounds like bad .”

Helpful Report

“Unfortunately the communication once my order was placed was below my expectation. I did not receive any confirmation email or deliver status updates - needed to check online myself. I called and spoke with someone and then he this was not normal and said he would resend confirmation email once he double checked my email - this was never forthcoming. I needed to call again and follow up. My phone also displays that the battery is not a genuine Apple battery so I cannot get any status on battery health so this is also not good.”

Helpful Report

“The Charging pad does not fit the charger dissapointing.”

Helpful Report

“Got the phone and had issues setting it up (phone would not work after downloading profile from a previous phone). I contacted tech support via messenger as their preferred method of communication. It took weeks to get someone who could help revive the phone. 5 star value for money 3 star quality of phone 1 star after sales service”

Helpful Report

“Product finally arrived but took a long time & was very difficult to track. I am very pleased with the ordered item now that I have had a chance to use it.”

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“Product advertised as "genuine Apple" arrives with no Apple logo or markings and no Apple packaging, no paperwork or product identifying information. I call a line that never answers and later get through to be told my new earphones are "refurbished". I await a follow up call from a "manager". That doesn't come until I reply to an email request for a review of the item. Following that harsh review, I quickly receive a call from friendly customer service manager who explains the item's origin, the reason for absence of Apple packaging - and confirmation that my new earphones are not refurbished. That conversation and an audio test of them makes me more comfortable that they are genuine. Early handling of my concern was poor, but good following my online review”

Helpful Report

“Whilst ipad was perfect quick delivery they gave me the wrong cable and charger so I haven't been able to use it and still haven't sent me a new one yet”

Helpful Report

“The Samsung watch was advertised as scratchless and like new.....it wasn't. It had several scratches and the battery was faulty and would not hold a charge. On the plus side, the store manager was quite good about it and I now have a refund ( returned it over a week ago ).”

Helpful Report

Dear Keith Sutton, I apologize for the hassle and for not meeting your expectation. We are glad that eventually, you got what you were looking for in order to get satisfied. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“My purchase was to be picked up. No contact was made to me after four days of payment Please make contact so we know how the order is progressing.”

Helpful Report

Thank you for choosing Phonebot for your recent order. We are sorry so sorry for the hardship of waiting, there is a high possibility that email may have gone to the junk or the spam folder. But we will further check our servers. Thank you for notifying us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Hi All, I did receive the mobile in a fast way and outside was impeccable. However, charging cable is really poor which is not charging my phone and I had to buy a cable so I could use it. Also, battery is not lasting longer, my phone was fully charged and I had a video call for 15 minutes that took 10% of my battery.”

Helpful Report

“Postage took longer than expected. Phone did have a small scratch that has now turned into a crack :( seems to be spreading like a windscreen, i thought the S10 was meant to be tough glass even though it hasn't been dropped by me.”

Helpful Report

“Friendly stuff and service but took a bit long to get things organised.”

Helpful Report

Thank you for choosing Phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatch we directly have little control over making sure that is delivered on time. However, upon checking the details, the item was delivered to you on 9th of September. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Happy overall with the phone cover, but it took almost two weeks to arrive.”

Helpful Report

Thank you for choosing phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have little control over making sure that is delivered on time. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Yeah the phone look perfect without crash and like brand new, but have a little dust behind the screen so i couldnt clean it :( well its work perfectly then. Thank you very much”

Helpful Report

Thank you for choosing Phonebot for your recent order! We are glad to have a positive acknowledgement on the functionality of the product. However, we feel curious to have a look on the issue that you have highlighted regarding dust behind the screen. The only possibility which comes up in our mind is something is there in between the screen and the tampered glass. Since we are purely customer centric business and I would like to make sure that you concern is fully address and resolved, therefore, you are requested to share the picture of the item via an email, so that we can go ahead and assist you properly. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Where is my phone”

Helpful Report

Thank you for choosing Phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have little control over making sure that is delivered on time. However, upon checking it further, the phone will be delivered to you on 3rd of September. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

Phonebot is rated 4.6 based on 3,658 reviews