Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,651 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and service. Would buy from them again”

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“This is the first time I am buying a product from Phonebot. The reason why I am giving poor review Because the item I bought was advertised as Refurbished but I received an item which is used and in a bad condition. And I had to return the item very next day itself.”

Helpful Report

Hello Rinu, Thanks for your feedback. Our refurbished devices are pre owned and that's why we have clear guidelines representing the cosmetic condition. Grade A would be 8/10 cosmetic condition or above whereas Grade B would be lower and so forth. Our refurbishing process includes changing a faulty part or replacing the battery IF degraded, however we don't replace the housing/casing based on its condition. If the phone's original battery maximum capacity is found less than 85% then the batteries are replaced with the OEM batteries else the device is sent with the original battery same goes with every component of the product, its checked and replaced if needed. Now the phone that you ordered was a graded A Samsung Galaxy S8 with the Actual Pictures of the device listed in the advertise on our website and we believe that was the same merchandise which was delivered to you. In case we were not able to meet you expectation then we are sorry and will like to proceed with your instructions of refund of the order. Feel free to reach us back on support@phonebot.com.au in case of any query. Thanks and regards, Team PB!

“Excellent service”

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“Phone is in excellent condition and works well The only concern I have is the battery condition is at 85% but it should give us a couple of years before replacement The unit is an ex Japanese phone and Apple Australia cannot repair or replace parts, but authorised repairers can so its not a biggy... Would recommend that this gets advertised by phonebot in future But overall pretty happy Bruce”

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“It came within 2 days which was great! However I bought a b grade Apple Watch and it didn’t tell me that there would be no band which was disappointing as I now have to wait a week to purchase one. It also goes flat after 1.5hrs which means that it is not overly functional as a watch!!”

Helpful Report

Valued Customer, We appreciate your feedback. Accept our apologies for the ill-experience and kindly give us a chance to turn your experience around. We would have certainly taken care of the issue if this was notified to us directly as well because When you buy refurbished products from Phonebot, you can buy with confidence as we offer warranties on all purchases. Kindly tag us on support@phonebot.com.au and tell us how will you like to proceed further. You are given a free option to choose whether to return the "Apple Watch Sport 1st Gen. 42mm Aluminium Case [Grade B] " back to us and get a full refund or have it swapped with a similar one. Plus the shipping will be reimbursed since your product is under our warranty. We will wait for your response, Thanks and regards, Team PB!

“Our item was received quickly - well before the expected delivery date: I would order from here again”

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“Friendly and professional”

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“Excellent customer service”

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“Great phones”

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“I recently bought a second hand iPhone of Phonebot and I found the whole process very easy. The service was very good and the advice given to me at the time of selection was quite helpful. I can recommend Phonebot to all my family and friends. Keep up the good work Phonebot!”

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“Great price, fast delivery, the phone was as described and works perfectly and in as new condition.”

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“They staff good and honest”

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“Ordered for Christmas but arrived after due due date, the "add me for free" items weren't received. However I'm very happy with the phone itself.”

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Hello, Thank You for contacting Phonebot. We will like to apologise for the inconvenience of the ill-experience, as per the records we have not been contacted by you directly as it would have got certainly taken cared by us if we were informed prior to the review. Allow us 24-48 hours and we will get back to you on the email address on file. Best regards, Team PB!

“Great price and hassle free service - highly recommend!”

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“I received a faulty BNIB iPad but the team at Phonebot was quick to attend to my request and they send a replacement iPad as soon as they received the faulty one. Good service from them.”

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“Appreciated the upgrade when stock ran out and the assistant was helpful.”

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“My son received the phone for Christmas. Very happy. Quick delivery. B-Grade phone as described. Once the cover is on, it looks like new.”

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“Great customer service, friendly and knowledgeable :)”

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“Bought refurbished grade A quality online!! Phone came about 1 week later but phone was better quality than expected. Would definitely buy from them again.”

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“Wasn’t expecting the screen to be scratched.”

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Phonebot is rated 4.6 based on 3,651 reviews