Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was pleased with the overall condition of the phone. Unfortunatly the phone had the Sprint app installed on it which as it is a pay for use app would have been removed at refurbishment. When I insert the Optus sim from my previous phones the Sprint app trys to take over various functions. RangPhonebot to see how to get rid of this app and was told to contact Sprint and unsuscribe. Replied I dont have a Sprint account to its just an app on the phone Basic reply was Dont really care. Will have to take to a tech to be dealt with.”

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“Phone great service great”

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“I enjoy buying from Phonebot. In recent years I have found the cost of keeping up with Technology expensive, especially now I am on the pension. Now I buy from Phonebot the whole process is simple and easy. I don't have to get to stores or deal with salespeople (unless I need to). Their products are reasonably priced, assessed honestly and well and clearly photographed. I have always been impressed and continue to be.”

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“Great service, great price 👍”

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“Thank you for the iPhone 11 Pro I recently bought from Phonebot. I am happy with my purchase and the good service I received from Phonebot. I thought the price was reasonable and I loved the extras that came with my order. My daughter was so impressed that she is going to buy a phone from Phonebot.”

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“Poor customer service, received the wrong product and wasn't allowed to return It for the right one. They responded every couple of days and didn't want to help at all but there quick to take your money in the first place. Paid for express post and called them a week later to get a tracking link but they hadn't even sent it out. I would never spend any substantial amount of money with this company. They handled a $60 phone case so terribly there is no way I would trust them with a phone”

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Dear Mitchell, Thank you for contacting Phonebot! We are really sorry to get to know about all the inconvenience of ordering the wrong item and then ending up getting torn packaging which became an obstacle in getting the WRONG COVER returned back for a refund. To be honest, this was not our fault for sending you the incorrect cover. We sent you the cover that you ordered from our website and it was your responsibility to be careful while opening up the packaging or ordering the item so this shouldn’t have happened. We are 3rd party retailer of the Original Accessories which can be returned back if they are defective but cannot be returned if you do not like the item and or you found compatibility issues after opening the cover. Because we will not be able to sell it back to anyone if we accept it back from you as the product's condition is mentioned as brand new and cannot be sold under used category. However, after looking and all the emails you sent and your review, I will be happy to make a one time exception for you and will accept discover back for a full refund or swap with any other product of your choice. You are requested to revert back to us by replying to the last e-mail that was sent from our side having the return instructions. Thanks and regards, Team Phonebot.

“Purchased a phone for my son and one month later the screen fell out. I took it to a local repair person who said screws and bracket were missing to hold in the cables. They did not have screws to replace so just replaced the screen. I took this information back to phonebot and was told the phones warranty was void and they could do nothing about it. The tech who repaired the phone said that if the phone is dropped or bumped the cables could just pop out. I have bought multiple items and spent quite an amount of money with phonebot so I thought they may help me out here since the phone was supposed to be in A class condition. The phonebot support person said sometimes they do not open the phones and check inside if the phones look ok. I will never purchase through them again and advise others to proceed with caution.”

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Dear Customer, Our devices are tested and then sent out. PS not all our devices go through refurbishment, some are sent in original condition too. And yes, not all the devices are opened and tested for their internal build because there are software and tools to determine the capacity and health of the internal components. I do apologize for the inconvenience and the hassle with your purchase, we can totally understand! As a gesture of customer service, we would have entertained the case if it had been brought to us prior to the repairs done by a 3rd Party but that's not the case anymore.

“Lodged a complaint about very poor service received and posted a negative review. Then was offered some "free" extras to go with my phone purchase in exchange for "revising and modifying" my review to 5 star....the offer was subsequently withdrawn but left wondering how unethical this organisation really is?”

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Thank you for contacting Phonebot! We really appreciate your cooperation in reaching us back and giving us a chance to intervene in this matter and resolve your grievance. Phonebot is a customer centric business and we always struggle to get the customer satisfaction by setting good prices, and delivering the best possible service. This year, there were additional holidays on XMAS and an unordinary lack of staff as well which made the orders a bit delayed. Orders were completed by doing overtime as we are aware that no one loves to wait extra. Not to mention, but you must refer to the incident of not using the discount coupon at the time of purchasing the item, remember how we accepted and reimbursed your $20 because you had missed while placing the order? I request you to reconsider this review, as just a little delay in the delivery should not be leading to a one star rating.

“Went to purchase phones today, the customer service was disgusting, rude and didn’t want to help. Rather than helping the customer, he gave us a business card to look online. Phonebot lost at least $1200 today. I would recommend to go else where.”

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“Great phone, good price with free cover and charger. Delivery was reasonably fast. Very happy with my phone would highly recommend Phonebot to my friends and family.”

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“Brought a phone from these scammers..lasted less than three months. sent phone back and unable to get the support staff to do anything about the faulty phone..will not replace phone or give back money total jokers..reported to office of fair trading and the accc to se if I can get some sort of action..wouldn't touch them again with a ten foot pole...BEWARE”

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“Great selection of current phones and excellent prices”

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“Great customer service. Delivery was very fast and phone was exactly as described. Great environmental initiative to reduce, reuse and recycle. Well done Phonebot.”

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“Don’t trust anyone it’s sad when your wife is having love affairs with your best friend, i noticed my wife is get too much closer with my friend Peter, my wife chats now in private,her calls are in secret and she changed her phone password, I was wondering what going wrong, on till my sister introduced me to JOSE who help me to hack my wife phone a need to touch her phone, in less than 27 hours after her phone was finally hacked, her messages coming into my phone instantly. SUPPORT@HACKERSPYVILLE.COM”

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“I found dealing with PhoneBot easy and friendly. I researched phones and PhoneBot had the most competitive prices. Easy process and all my questions answered quickly and clearly. Phone and service fantastic.”

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“Excellent online store Fast postage Value for money iphone Product exactly as described”

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“Do you seek to meet a professional cyber systems proliferator , a professional, Private investigator and an ethical hacker? search no further for the professional you need for that; Emails and Social Networks hacks, Mobile Phones and Service providers hacks, University grades and Transcripts, Clear Criminal and DMV records, Clear Debts, Mortgages, Loaded Credit Cards and western union hacks,Mt799, Bank wires and transfers. SUPPORT@HACKERSPYVILLE.COM”

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“Exceptional service and prompt replies to the many enquiries I made regarding the purchase of an IPhone. Helpful staff and great value for money. Recommend Phonebot to anyone looking for a great deal”

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“ABSOLUTELY SHOCKING CUSTOMER SERVICE!!!!!! In my 46 years i have never experienced such shocking customer service. I ordered a phone from phonebot and recieved it 6 days later, which was fine but after turning the phone on and no more than 30 mins later the phone started glitching (Scrolling between apps and pages without touching it) Rang phone bot and told them of the faulty phone. They asked me to take video of it and send it to them which i did. They then suggested to remove the protective glass film to see if that fixed the problem. This did not fix the problem and i said i will be returning the phone. They still wanted video evidence. I had to pay for the shipping and get reimbursed for it. I also specifically stated i did not want the same phone returned to me even if they thought it was fixed. (I recorded the serial number of the phone) After a long period of time and me constantly ringing them, i recieved the SAME phone back with our note we placed in the box.(stating what was wrong with the phone). Didnt look like it had even been touched. Once again after turning on the phone it started glitching again. After ringing the company again and finding out they didnt even have a service report on it I again had to send the same phone back to them. Finally recieved a new phone nearly 2 months after originally purchasing it. HOURS of my time wasted trying to get in contact with them by phone and email. Continuous empty promises of them saying they would ring me back (hardly ever did) or resolve the problem, and nearly 2 months of being without the phone i purchased. Manager also thought he could compensate me by offering a phone case. WOOHOO. Yeah that makes up for all my lost time and stress dealing with the incompetence. Would NOT recommend this company unless you want your time wasted. WORST CUSTOMER SERVIVE EVER!!!!!!!!!!”

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“Excellent quality phones, great customer service, very helpful! Definitely recommend phonebot!”

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Phonebot is rated 4.6 based on 3,579 reviews