Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,692 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a A Grade iPhone 13 Pro, it was like new when arrived, very quick delivery. I highly recommend and would order another phone of you guys again. 5 stars”

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Thank you so much Gary!

“Phone arrived and was working fine. Although needs to be constantly factory rebooted as it freezes intermittently. A small price to pay for a cheap phone. Andrew Matheson”

Helpful Report

We appreciate your feedback and wanted to address some additional points regarding your recent review. We apologize for any inconvenience caused by the timing of the review invitation coinciding with the issue you experienced with the phone. We understand that it may have given the impression that the problem was ongoing when, in fact, we were able to successfully resolve it for you. We are pleased to get to know that our customer service team was notified about the restoration of the functionality of your device. We believe that actions speak louder than words, and we are committed to providing the best possible service to our valued customers. Given the successful resolution of the problem, we kindly request that you reconsider revising your review. We strive to continuously improve our products and services, and your revised feedback would be greatly appreciated.

“The Phonebot site was easy to navigate, order and pay. My refurbished iPhone X arrived in a day or two via AusPost and they also included a free case. The phone is "as new" (as advertised) and has worked just fine. I decided to use Phonebot rather than Reebelo (which advertised cheaper prices) because they are Australian and I was worried about sorting out any potential problems with a Singapore-based online marketplace. If you want to save yourself about $1,000 compared with the Aussie high street retail prices for the latest iPhone handsets and be confident of the quality of the product and related service, I highly recommend using Phonebot. At time of writing in May 2023, it's difficult to source iPhone X handsets in the Aussie shops, even though you can still get the latest iOS on them. Thanks Phonebot for your prompt delivery and great service guys!”

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Thank you so much Peter!

“Phone delivered from Melbourne to regional Qld in a few days arrived as promised in as new condition with over $100 bucks of free accessories. Easy hassle free transaction 👍”

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Thank you so much Roy!

“Found service was excellent and phone delivered in exactly the condition the phone was described as. Highly recommend these guys - members of my family have had similar experience with Phonebot.”

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Thank you so much Jon!

“I have been happy from the first time I contacted phonebot. I wanted a phone that suited my disability and they got it me in a wink. Great company.”

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Thank you so much Lester!

“Top quality phones at a great price. A grade is as good as new”

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Thank you so much John!

“Quick and easy to deal with and the phone works perfectly, am very happy ☺️”

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Thank you so much Tyler!

“iPhone 8 was just as expected. Can recommend.”

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Thank you so much Peter!

“Very satisfying”

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Thank you so much!

“Good service! No probs”

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Thank you so much Patrick!

“Online ordering confusing as to items in stock otherwise excellent delivery and item met all expectations.”

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Thank you so much John, We will be happy to make things more clear to avoid any ordeal.

“On my second phone now from phonebot, great quality at low prices. Why buy new at full price?”

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Thank you so much Eric!

“Great quality phone, timely delivery, well packaged”

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Thank you so much Areeb!

“Great value for money phone - never like to have phone plans from Telstra or Optus - lock you in and you are a slave - save a few dollars and get a like-new phone and choose your plan thats a fraction of the price from other providers that use the Telstra or Optus networks”

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“Easy to use website. Prompt delivery of my perfectly working older model phone.”

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“Arrived quickly. Phone as advertised.”

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“Purchased my Samsung Ultra earlier this year. So far it has functioned perfectly. Service at the shop when picking the phone up was prompt and friendly, and the price was very competitive.”

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“DO NOT, I REPEAT, DO NOT BUY FROM THIS COMPANY. This is the short version. I bought a phone, sent it back twice for the same problems, one being Google maps that I use all the time for work After me having to send it twice and all the time wasted in doing so, it still had the same problems. I asked for them to take it back and for a refund. Having known the problem, instead of doing the right thing they decided to make it a nightmare. The told me to video the problem, which I can't do because I would have to break the law by using a device while driving and use my time and money to drive around until the problem showed again. After emails back and forth they ended up just ignoring me completely. I paid $460 for the EXELLENT condition phone and also bought a cover and screen saver from another place ( which was ripped off and not replaced ) so my outlay was over $600. They are happy to help until they can't fix their product and then just wipe their hands of you. Never use them.”

Helpful Report

I was unable to find any order in my records by searching your name. We are a customer-centric business and will do anything to make your experience if you are right. Please call us on (03) 94626936 MONDAY TO FRIDAY: 9:30 AM - 5:00 PM SATURDAY & SUNDAY: 11:00 AM - 4:00 PM or email us at support@phonebot.com.au with a subject ATTN - CUSTOMER SUCCESS TEAM, so we can look into the ordeal that you have faced which has made you write such stuff against us. Best Regards, Shary Rizwee. CX Manager - Phonebot

“I am doing an updated review from the one I left 2 weeks ago. I have continued to be told a charger has been sent, yet nothing has arrived. I have had multiple "messenger" messages asking me to change my original review, they want to control what customers write, not what the customer experience might be. My review indicated it was like bribery, we will help you but only when you write what we say!. Two weeks on, its been more of the same, but all hidden from this website. I have had multiple requests to change my review, still no charger though they claimed to have sent 2 weeks ago. The response written to my original review reads I must have misunderstood. There was and is no misunderstanding from my end. In fact much of their reply online is difficult to follow at all. I rang Ross twice today and was told they would get in touch with the shipping tracking and tell me by 4. But of course nothing as usual. I am happy to upload their repeated attempts to get me to alter my review. i still strongly believe if you don't write what they like, they are not interested in resolving your difficulty. It's been such a disappointing experience given I have been a loyal customer. I feel so let down.”

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Phonebot is rated 4.6 based on 3,692 reviews