Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recieved a device with a flaw that exceeds the Grade B explanation. The torch cover is missing, allowing dust and humidity to easily enter the phone and potentially cause further damage. I wanted to make immediate use of the 7-day no-questions-asked return policy but was asked to send a video of the missing cover. Communication was slow with a 2 working days responding rate. Over all, not a pleasant experience. Not sure if I will shop here again.”

Helpful Report

“Phonebot are easy to deal with online and have a great range of products in lots of price ranges. The quality of their refurbished phones is fantastic. I wouldn't hesitate to recommend them or purchase from them again.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“It was easy to Order phones through PhoneBot, They are fast with dispatching the phones. Great to deal with”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“First time buyer from Phonebot , after a poor experience with another high profile seller. The phone arrived quickly, and was as described. Condition was excellent and battery was 93%. I would use them again in the future.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Bought a Grade A iPhone from Phonebot some time ago. Like new, not a mark on it and battery 92%. Very happy with it. Recently bought a Grade A iPad from them, then changed my mind in favour of a new one from Apple and asked for a refund under their 7-day, no-questions-asked returns policy. After checking the iPad to make sure I wasn't trying to pull a fast one, they sent me a full refund the day after I returned it. Excellent company. Wouldn't hesitate to buy from them again.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Very happy with my purchase of Apple iPhone 12, easy to order, in excellent condition, prompt delivery, and great communication all through the process.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“I'm pleased with my new phone ,and it got to me days before I expected. Thankyou.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Purchased an iPad and keyboard. Excellent quality and great customer service”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“I purchased a 9.7" iPad - advertised as "Near New" - but on receipt, find that this iPad was manufactured in 2016 - has limited capability and the battery loses charge well before the end of the day. My wife only uses this iPad for basic games, Facebook and other simple features. We found out how old this iPad was when we went to buy a protective cover. "Wow - this iPad is VERY OLD" the JB HiFi staff member said. VERY disappointed in Phonebot - as several technical friends had recommended this brand.”

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“Excellent price, genuine Samsung product, quick postage. Will buy more if you can get White ones, thank you.”

Helpful Report

Thank you so much for the 5-star rating, Richard! We are glad to hear that you appreciate the Phonebot’s excellent price, genuine Samsung product, and quick postage. We will definitely keep an eye out for White ones in the future. Thank you again for your kind words!

“Good phone. As described except was sent a different Colour (no biggie) and the power cord snapped off the first time I used it.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Website easy to navigate. Quick delivery”

Helpful Report

Thank you so much!

“Happy with product but very poor order processing and distribution. Order was placed on a Saturday was expecting freight pick-up for Monday or Tuesday at latest as paid extra for express delivery and order was required for a 50th birthday present on Friday. Order was not dispatched until Wednesday and delivery was following Monday 9 days after express delivery order was placed. Extremely disappointing if dispatch was completed Monday or Tuesday order would have arrived in time due to the inefficient processing I had to purchase an alternative gift for the 50th birthday present.”

Helpful Report

Hi Aaron, I would like to begin by expressing our sincere apologies for the inconvenience you experienced with your recent order. We understand that your expectations were not met, and we truly value your feedback as it helps us improve our services. We want to reiterate our commitment to providing a positive and customer-centric experience, and I'd like to address your concerns in a detailed manner. First and foremost, we'd like to clarify that our express delivery service typically involves a two working day processing time before your order is dispatched from our site. This information is communicated in your order confirmation email to set the right expectations. There was an unforeseen delay and we understand that this may have caused disappointment, but it's important to note that such unforeseen incidents can occasionally happen in the logistics process and are beyond our direct control. In response to this situation, we took immediate steps to rectify the delay. We reached out to you to offer complimentary express shipping for upcoming orders and a generous discount on your next purchase as a goodwill gesture. Additionally, we offered a refund for the express shipping charges on your initial order even though, express shipping was applied and utilized while shipping your order. We genuinely hoped to make amends and ensure your satisfaction. It's our aim to provide our customers with exceptional service and support, and we were ready and willing to go above and beyond to make things right. However, we understand that you may not have been fully satisfied with our response. We appreciate your understanding and patience in this matter. Our primary goal remains to ensure that every customer has a positive experience with our brand. If you have any further concerns or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer support team. We are here to assist you. Sincerely, Phonebot - Customer Service

“Quality phone that arrived in a few days. Happy customer so far.”

Helpful Report

Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Couldn't be happier. I purchased an iPhone 13 Mini listed "Like New", and it absolutely is. Not a scratch on any surface, and the battery health is 100%. To top it off, the delivery was quick (received within 4 days of placing the order). Highly highly recommend :)”

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Thank you so much!

“SERVICE AND HELP FIRST CLASS”

Helpful Report

Thank you so much!

“Great and trustworthy company no problems at all. Only thing is should offer an express post option.”

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Thank you so much!

“Phone arrived & is exactly as described, thanks guys very happy”

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Thank you so much!

“fast delivery, item as described”

Helpful Report

Thank you so much!

“The website was was easy to navigate and the purchase procedure is simple. There were updates regarding delivery and my goods arrived in less than 2 business days. The phone was exactly as described boxed with the accssories. Excellent service. Will recommend to all my friends and family.”

Helpful Report

Thank you so much!

Phonebot is rated 4.6 based on 3,579 reviews