Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,690 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“Good prompt service”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Very good deal and a fast delivery.”

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Thank you so much!

“Great product as advertised. Definitely recommend.”

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Thank you so much!

“Straightforward purchase, no problems. Very happy.”

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Thank you so much!

“Great prompt service, very helpful. Would recommend.”

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“I am based in QLD and will not shop anywhere else when looking for great quality refurbished phones. The description of the product is 100% what you receive. Fantastic prices. Quality service. Highly recommend”

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Thank you so much!

“Very impressed with Apple iPhone 13 Pro max I received. Posted in a timely manner. Only thing was the screen protector was pre-applied to the phone had air bubbles underneath which then needed to be replaced.”

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Thank you so much!

“Great to deal with. I purchased a Grade A phone and received it like it was brand new out of the box. Great prices too and customer service were friendly and helpful. Have used them before and will use them again!”

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Thank you so much!

“Great price & saved $100’s on a new phone”

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Thank you so much!

“- Customer Service was 10/10. - My delivery arrived within a great time frame. - Delivery was also wrapped and packaged securely so my item wouldn’t be damaged. Very happy and would use again :)”

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Thank you so much!

“Thank you so much very pleased with the Phone & the service”

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Dear Finn Dianne, Thank you for your kind words! We're thrilled to hear that you are very pleased with both the phone and our service. Your satisfaction is our top priority, and we're dedicated to providing you with the best experience possible. If you ever have any questions or need further assistance, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to help and look forward to serving you again in the future! Warm regards, Phonebot Team

“I AM HAPPY WITH PHONE it's not GALAXY A14 5G it's GALAXY A14 G”

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Dear Frank Cisternino, Thank you for sharing your feedback with us! We're glad to hear that you are happy with the phone you received. We apologize for any confusion regarding the model, and we appreciate your understanding. If there's anything else you'd like to discuss or if you have any questions, please don't hesitate to contact us at support@phonebot.com.au. We're here to assist you and ensure your satisfaction with our products. Thank you for choosing Phonebot, and we hope to serve you again in the future! Best regards, Phonebot Team

“High quality phone. Looks and feels like new. It has fast processing speeds and loads of storage. I'll never pay full price for a phone again. Speedy delivery too. Thanks PhoneBot.”

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Dear Sarah Conacher, Thank you for your fantastic review! We're delighted to know that you are thrilled with the high quality of the phone you received. It's our goal to provide phones that look and feel like new, and we're glad we could meet your expectations. We're thrilled you're satisfied with the device's performance. We're committed to offering great value for money, and your feedback reassures us that we're on the right track. If you ever need assistance or have any questions, please feel free to contact us at support@phonebot.com.au. We're here to help, and we look forward to continuing to serve you with excellent products and speedy deliveries. Best regards, Phonebot Team

“The phone we have recently purchased is faulty The battery will not charge Pretty disappointed as I have purchased several from you Regards Kate Please reply”

Helpful Report

As a valued customer who has made multiple purchases with our company, your satisfaction is of utmost importance to us, We sincerely apologize for the inconvenience you have experienced with the phone. Our refund policy allows for changes of mind within the first 7 days of purchase. After this period, the warranty comes into effect to cover any potential issues with the phone. Please know that we genuinely want to address your concerns and find a suitable solution. To take this further, we kindly request you to send us an email or call our customer support, and we will prioritize your case to ensure it is resolved to your satisfaction. Our email: support@phonebot.com.au Call Us | (03) 94626936

“Amazing price and very quick service. I would recommend phonebot to anyone looking for a high quality refurbished product.”

Helpful Report

Dear James Hanlon, Thank you for your glowing review! We're thrilled to hear that you were impressed with the amazing price and the quick service provided by Phonebot. Our commitment to offering high-quality refurbished products at competitive prices is at the core of what we do. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to continuing to exceed your expectations. Warm regards, Phonebot Team

“Excellent company with great service. Purchased iPhone SE 2020 looks new, highly recommend it.”

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Dear Barry Williams, Thank you for your kind words! We're thrilled to hear that you had an excellent experience with Phonebot and our great service. Providing top-notch products and ensuring customer satisfaction is our top priority. We're delighted that you are happy with your purchase of the iPhone SE 2020, and it looks new as you expected. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to continuing to provide you with exceptional products and service. Warm regards, Phonebot Team

“The company has a personal touch with customers that is unmatched. I would recommend it to anyone.”

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Dear Joseph Etta, Thank you for your heartwarming review! We're thrilled to hear that you appreciate the personal touch we strive to provide to each of our valued customers. At Phonebot, we believe in building strong relationships and ensuring a positive experience for everyone. Your recommendation means a lot to us, and we truly value your trust in our brand. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we can't wait to welcome you back whenever you need our assistance. Warm regards, Phonebot Team

“Purchased a Galaxy Z Fold 4. Very impressed with the price and quick delivery. Thank you.”

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Dear Tisch Nancarrow, Thank you for your wonderful feedback! We're thrilled that you are impressed with your purchase of the Galaxy Z Fold 4 from Phonebot. Providing competitive prices and quick deliveries is our aim, and we're delighted we could meet your expectations. Your satisfaction is our top priority, and we appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to continuing to exceed your expectations. Warm regards, Phonebot Team

“Would have been good if I got the space grey as I ordered instead of the silver!!! 5 stars would have been awarded.”

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“Very good service helpful when I rang them, the product was as described and in pristine condition would recommend them and buy again from Phonebot”

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Dear Garry Mostyn, Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with Phonebot. We'll always be here to provide top-notch service and pristine products. Your recommendation means a lot, and we look forward to serving you again soon! Best regards, Phonebot Team

Phonebot is rated 4.6 based on 3,690 reviews