Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased an Apple iPhone 8 Plus. In perfect condition, price very competitive, delivered promptly. Wouldn't hesitate to use PHONEBOT again if/when need arises.”

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“I have not received my phone”

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Thank you for choosing Phonebot for your recent order. We know you are highly excited to receive the ordered item, however, due to the Easter holidays in the start of the week, all the consignments that have been timely sent out from our side have been delayed/disrupted. If your item takes an unreasonable amount of time in getting delivered then please free to reach out at support@phonebot.com.au and we'll sort everything out for you. Best Regards, Team Phonebot.

“Thanks for the great phone and good deal. Order confirmation and dispatch was a bit slower than the expected 1-2 days, but the package arrived promptly once sent. Setup was what I would expect from a "like new" handset and I'm enjoying the phone. I will definitely return here to purchase in the future.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Excellent product for a fraction of the price, very quick despatch. A great experience dealing with Phonebot.”

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“I have just sent a complaint, the computer will not open it is asking for a password, I want to open without a password. asked your technician and he didn't have a clue, very poor”

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Dear Peter, Please accept our apologies for the ordeal that's encountered by you. You initially reported us about the Mouse's connectivity which was sorted after you discussed it with us and the unavailability of the password on the packaging will be checked however we have shared the possible codes with you via email. Please revert back to us by responding to the same email so that we can resolve the case at your convenience. Best regards, Team Phonebot

“Really pleased with the refurbished apple ipad,. Price fantastic and really affordable for me as a senior citizen. Would recommend phonebot to anyone looking for another ipad”

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“This is my second purchase from Phonebot in both instances the website was easy to navigate and the purchasing process was simple straightforward and easy, the invoice/receipt was emailed promptly and the goods delivery kept me updated. The goods have been as described and work in good order with no issues. I would happily recommend using Phonebot.”

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“Recently purchased a refurbished iPad for my grandson at a great price in excellent condition and works great! My grandson luvs it. Thankyou Phonebot was a great buy and quick delivery plus very easy transaction also great communication.”

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“Product was delivered promptly and it works as expected. I would purchase from them again and recommend them.”

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“Easy transaction, fast delivery, phone as described. Very happy with purchase and experience.”

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“I have submitted a credit dispute regarding my credit card outstanding debt that has been pulling down my credit score across the three credit bureaus for years until I got credit assistance from Dylan who had to pay off the credit card debt off my credit records and got to erase all the negative items off my credit report without causing any destruction on my credit profile across the three credit bureaus. Now I’m fully verified on chase premium credit card worth over $250k in total worth of credit line without any upfront payment so I hereby recommend you to reach out through their mail via HACKMART242@GMAIL. COM”

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“very good condition,plenty of usable programs and seems to be working just fine.The speed of the computer is so much faster. Very pleased-would recomend to others Regards Peter”

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“Full phone cloning service at hackerspyville Out of all the parental controls have tried this application is outstanding. I can see all my kids from one dashboard. App blocker and screen time access control are great features to handle their digital exposure. I can monitor their online activity as well which is very important in this time. Best app for locating your kids when they are out. I can check their location history anytime and get notifications when they reach school. I am giving it five stars for its quality, contemporary facilities, and efficiency. CLOUDGEEKSYNC@GMAIL.COM”

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“Very happy customer. Phone is in absolute mint condition. What a great service. I fully recommend these guys.”

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“Great Product, service, price & speed of delivery....big thumbs up for a first time customer”

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“Entire process of purchasing a refurbished phone was simple. Arrived on time and the description of the phone was accurate, it is in almost perfect condition. Very happy with my phone.”

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“Don't buy anyone from this website. They sell their products with one year warranty but if something happens they never solve that issue. I bought a Samsung Z Fold 4 and after a few months the inner screen folding area got a crack, When I contacted them they said Samsung will give me the Warranty, then I contacted Samsung but unfortunately, the phone that I bought is not belong from Australia, It is from some other country so they can't provide the warranty. I again contact the phone bot and the manager call me and ask me to take a report from a repair shop. I did the same but still, they are not doing anything.”

Phonebot 1 star review on 2nd April 2023

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This is how you returned the device under the warranty service. We denied your claim by declaring your item damaged and upon your unacceptance, we asked you to have it looked at by Samsung if you think that we have made the wrong decision. Otherwise, if you zoom in on the picture we have uploaded, you will clearly see that the protective film for the screen is TORN which means the phone is damaged and that's all. You have already tried lodging a dispute with PayPal and upon submitting your device's pictures, PayPal concluded the case in our favor. Now you are taking the device to any random store, we are sorry but we cannot accept any 3rd party diagnostic report on this item which is damaged as seen in the picture. We know this is frustrating but unfortunately, our hands are also tied and we cannot entertain this case anymore.

“Very happy with purchase though I was skeptical at first - phone arrived swiftly in perfect condition as described. It even came with a screen protector already applied and a case which I wasn’t expecting! Well worth the money.”

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“Hi, I have written many positive reviews about your business, however after a recent event, it has left me rather disappointed & because I have been a loyal customer & recommended many people. I was looking at the iPhone X ,256 gb, then found it much cheaper in the same condition but & this was the deal breaker - 36 months warranty for $39 . Phonebot would not price match . Disappointed, very”

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“iPad was as described. Good condition. Prompt delivery. Very happy.”

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Phonebot is rated 4.6 based on 3,579 reviews