Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, supporting the second hand market and a better price than anywhere else! I got the "Like new" grade and its flawless, comes with a charger and brick, as well as a sim card tool; very thoughtful. 10/10 would definitely recommend to anyone looking for a phone.”

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“I-Phone 7 arrived in a few days and looked and worked great. Loved the free case that was provided as well.”

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“Great customer friendly service. The phone is excellent condition. Great price”

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“Phone is better than described and was delivered promptly even to our island home.”

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“Purchased 1 small item and started to receive spam emails.”

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Gday mate. Sorry for the marketing emails. Kindly opt out and you won't get it again 🤷🏽‍♂️

“Great product - I ordered a B grade phone at a great price and the scuffs and scratches are minimal, not noticeable once a cover was applied (as suggested). Have a great range at really good prices, well set up and secure website. Good after care/followup and fantastic to be able to support a local company.”

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“Very good service and product. Refurbished iPhone was in excellent condition with prompt delivery. Thank you. Highly recommend.”

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“From Canada, I bought a phone for my daughter who is in Australia because she broke the one she had. I was not sure to use the Apple site or the Phonebot site to proceed with this purchase of a refurbished IPhone. I finally opted to the Phonebot site due to the quick delay to proceed with the delivery. Should i remind that my daughter does not have a fix address and she was travelling. At that time she was in Cairns (Queenslands). So it went well i ordered on Tuesday and she received the phone on Friday. BUT that is where things start to make me not satisfy of this false publicity. I ordered a phone Grade A which is more expensive and as per the information provided stating that the battery is a new one. NOT TRUE AT ALL. The level of the battery was 85% at the reception. When my daughter communicate with their service, the agent was rude and never want to confirm that the battery should be at a higher rate. He only repeat that she should return the phone and then they will make the inspection to evaluate if she made a damage to the phone and then base on the results will return a phone. The overall can take 10 days. OUAW. Should i remind that she didn't use the phone at all she only charge it! If it was written that the battery is not a new one then i shouldn't take it. That's it. She can stay another 10 days in Cairns so why did I chose Phonebot instead of Apple? Due to the delay and in fact it get worst than what it will be if i choose Apple. False publicity and very bad customer service. I do not recommand.”

Helpful Report

Dear Customer, Please accept our apologies for any sad experience. We guarantee our products as mentioned on the website. For graded A devices the battery has to be more than 85% and for graded B devices the battery capacity needs to be 80% or more. In case a customer finds them depleted then we open-heartedly take the claims on it. We will stay firm on the battery percentages as mentioned above and will evaluate the call recording too. We tried calling back on the number from which we received the call but it ended up going to the VM. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Ordered my phone at 11.00am on a Saturday and received it in Perth WA at midday on Tuesday! Excellent delivery speed and the phone was in amazing condition!”

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“Thanks for the call back, to advice me on the order status, it is very helpful. thanks”

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“Had my new S9;for a week and can’t fault it. So far so good. Very happy Peter”

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“Device arrived on time and in better condition then expected!!”

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“Great customer service. Went above and beyond to ensure I got what I required. Great work phonebot.”

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“Phone in good condition. Dispatch time good despite Covid-19 problems. Not happy with Toll's parcel locker system. Was home and they left card saying could not deliver. Required 8 digit pin to open parcel locker. This was not supplied until 24 hours after receiving notice. This resulted in 2 trips to the locker before could get the parcel.”

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“Great communication and service. Excellent product”

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“Fabulous customer service. Went above and beyond to help out. Great company. Keep up the great work Phonebot!!!”

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“Exceptional customer service. Phone is as was described on website. Arrived within 48 hours!!! Very, very happy with my Phonebot experience and will be returning”