Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service but my phone is randomly powering itself off. I have only had my phone for about a month but the issues started within days of receiving the phone.”

Helpful Report

“Very sad the guy told me it’s got Everything including a box original cable and original sound leads but I got none when I went there and I bought it for just $100 less than original price so it’s a it’s not a bargain it’s a loss”

Helpful Report

Thanks for taking your valuable time to leave us not a true review. We appreciate our customer's feedback as it helps us to improve our service. While constructive criticism and feedback for a business is always good and appreciated, outright lying and misleading feedback are not. It reflects more on you than on us. We remember your visit to the store began with a false claim that you had been offered a discount which was never offered by any of our staff but upon your self claimed discount and supplication for a discount at the store we gave you the phone which you did check what accessories are added in it and what's not as you gave up for the handsfree your self so that you could get a little more discount. Now after 15 days of buying the phone at a very good price you are blaming us for a $15 headphone with one star. Its written on our website, that refurbished devices are sold in a generic box with a compatible charger and no headphones included and for not getting it free you are accusing us of such cheap stuff. Really? You were given a discount on a fixed price shelf store, instead of appreciating you are defaming us? Instead of attempting to destroy a business's image by lying, you and your wife should learn some manners and customer ethics, For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Poor after sales service. I need to get someone to help be but I didn't get any.”

Helpful Report

Thanks for taking your valuable time to leave us reviews We appreciate our customer feedback as it helps us to improve our service and will like to inquire and apologize for any kind of hardship faced. We have attempted to call you numerous times on the number on file but it went unanswered. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I Will not be purchasing another product from this company nor will I let family, friends or whoever I may come into contact with in the near future. I’ve had nothing but dodgy experiences with this company and you are not getting another chance. DO NOT try to contact me and beg to remove my review. I’m not coming back I have no trust for your company and I have no time for immature smart arses. In response to your hilarious comment - I simply left one review because that is what it is there for.... you guys stuffed up DO NOT TRY TO TURN THIS AROUND ON ME BECAUSE OF YOUR POOR CUSTOMER SERVICE SKILLS AND DODGY DEALINGS. You were told on the phone that I knew how to turn off a phone as I’ve owned one before.... stop lying, get over it and grow up! Your only making it look bad for YOU.”

Helpful Report

Hi Ty, Not sure what you're talking about here. You purchased an iPhone xs grade-B from our store and then contacted us saying there is a problem with the phone. The two issues you have told us were, 1. The speaker/microphone sound is not clear and 2. When you press the power button, the phone doesn't give you the option to switch it off. If we wanted to be a smart ass, then we would have told you that you do not even know how to switch off an iPhone xs and you're blaming us for your own ignorance of not knowing that you need to HOLD THE POWER and VOLUME DOWN BUTTON TOGETHER to be able to switch off the phone. We were polite and simply asked you to return the phone in-store for a replacement or a full refund. We were expecting that you'd come back to replace the phone or simply get your money back. We even had set aside a replacement unit for you. Anyway, since you're spamming us on social media we thought its only appropriate that the whole incident needs to be made clear for our customers to know what we have to deal with. You still have the option of returning the device within a week and get a full refund for your purchase. And next time, kindly don't abuse a business for your own ignorance. If you don't know how to operate a phone, just ask. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“BEWARE DODGY PHONES AND EXTREMELY POOR CUSTOMER SERVICE!!!! I ordered a refurbished iphone7 plus which I must admit was shipped very quickly. They send via Toll though which meant because I was out when it was delivered, it got sent back to the depot and I had to drive 45 mins the next day to pick it up which was only the beginning of the major inconvenience. Once I got the phone running, the sound was light and muffled, overheating after using for just a few minutes and battery quickly diminished. I completely understand that it’s a refurbished phone and don’t expect brand new quality but it’s like they hadn’t even bothered to test it. It WAS NOT refurbished AT ALL. Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus. So they offered me to upgrade at a cost to me of an extra $170. Are you kidding? They send me a dodgy phone and their best offer is to try get more money out of me!?!?! It’s 4 days later and I’m STILL WAITING FOR MY REFUND!!!!!! They never tried to resolve the issue, they don’t care at all.”

Phonebot 1 star review on 27th July 2020

Helpful Report

Hi Lauren, Thanks for taking your valuable time to leave us reviews on multiple platforms. We appreciate our customer feedback as it helps us to improve our service. While constructive criticism and feedback for a business is always good and appreciated, outright lying and misleading feedbacks are not. It reflects more on you than on us. You purchased an iPhone 7 Plus 128GB – Grade B device from us on 16/7/20 and have received it promptly as you have pointed it out yourself. The issue you faced with the phone as you conveyed to us that the speaker has a problem and the phone was heating up. When you sign in to your iPhone and start syncing your iCloud and start downloading all your apps, the phone will heat up and that’s common. Will happen with a brand new phone too when you first log into iCloud and start downloading apps. The speaker issue was identified by our staff upon returning your device to which we advised you that we can fix the problem by replacing the speaker. You requested that you want a replacement iPhone 7 plus and not have the returned device fixed and sent back to you. To which we replied we can either offer to do a full refund on your order as we do not have any more stock left to replace the iPhone 7 plus with as we are out of stock. We also gave you another option that you can consider upgrading your order to an iPhone 8 plus and pay the price difference of the two phones. We are simply perplexed that you found this to be not acceptable and you demanded that we upgrade your order free of cost or else you will go and leave negative reviews on all platforms. We then immediately processed a full refund on your order and also processed a refund for the return postage. As a business we have done what is right and what we claim to do. However, we will not bend over backward for customers like you and offer free product upgrade just because you feel like your entitled to it. Finally, on behalf of all of us that works hard to make this small business and team provide the exceptional customer service and support we are providing given the lockdown situation we are in, we hope no other business has the misfortune of having you as a customer. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“They wanted me to send a copy of a bank statement to prove my identity. Now way! Cancelled the order and went somewhere else.”

Helpful Report

Thank you for choosing Phonebot. With all due respect to your personal information, we were just requesting to provide us with the screenshot of the Banking Portal showing that the Paypal transaction for this purchase was sourced by you as we have been victimized of Paypal chargebacks in the past as the transaction of Paypal was cancelled later by the Account holder as PayPal provides 180 days of the cancellation of the transaction. So mainly one thing was needed and that is your Name in the bank’s detail which would have verified that you as the account holder sourced this Paypal transaction hence it could not have been cancelled by Paypal unless disputed. However, as per the records, your order has been reimbursed back. We feel regret losing a customer like you but on the other hand we could not take such a big risk. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Received a defective phone and experienced aggressive and rude customer service. No support at all and even sent a manipulated invoice at 1am with a IMEI inserted in the invoice. Stay away from this deceitful company.”

Phonebot 1 star review on 20th July 2020

Helpful Report

Thank You for taking out your precious time and writing another review. We appreciate all reviews and feedbacks, and also take corrective actions on a legit complaints. In your case, you have been repeatedly informed that your phone has been received with liquid damages on it which are not covered under any sort of warranty by Phonebot. I have also uploaded a picture of the internal view of the device so both sides of the picture can bee seen. Best Regards, CX Manager - Shary Rizwee

“Purchased 1 small item and started to receive spam emails.”

Helpful Report

Gday mate. Sorry for the marketing emails. Kindly opt out and you won't get it again 🤷🏽‍♂️

“Sold me a faulty phone that I had to send it back”

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“The A-grade iPhone7 I purchased lasted exactly 6 months before battery gave up and screen started fading to white in the centre. It's become unusable after 7months. Phonebot say I just missed warranty and it'll cost over $200 to repair!? I expect my $350 purchase to last longer than that. Not happy.”

Helpful Report

Thank you for choosing Phonebot for your recent order. We appreciate all kind of feedbacks to stay in the learning curve. Mr Prior the Apple iPhone 7 (128GB) [Grade A] that you got from us had a warranty of 6 months. The Phone was delivered to you on the 18th November, therefore, your 6 months warranty goes out on the 18 May 2020. Now I will like to inquire a little about the devices failure, if the phone had an issue with the display or battery then we could have this sorted in the beginning of any sort of malfunction like depleting battery percentage but as you are saying now you are not slightly out of warranty, it has been more than 45 days of warranty expiration but we will not let you feel any remorse in this and will like to discount the repair price to the minimum amount we can. Instead of $200 we can fix the device for $120. Let us know how will you like to proceed. Best Regards, Shary Rizwee. CX Manager - Phonebot

“They sold me a LOCKED iPhone X. After speaking with a guy, he said THEY MUST NOT HAVE CHECKED THAT ONE PROPERLY, because of there being so many orders atm. He advised to send it back and they would refund the cost of the phone and the postage. I sent it back, with tracking, and noticed a couple days later it had been received by them. Waited for the money for a while but nothing. Called up and spoke to the same guy again. He said there was some confusion and he would talk to his team, and call me back in 15minutes. I got no call back...not even the next day?!?! The money ended up being refunded a few days later...still no call from the guy. AND NO POSTAGE REFUNDED. (which I have followed up on and have had NO REPLY) Terrible experience....and wasted so much time.”

Helpful Report

Thank you for reaching us out. We apologize for the delayed response in resolving your case. And appreciate your cooperation in all aspects while informing us about your concerns after getting a faulty phone. There are 2.5% possibilities of human errors out of the 100% and we always consider our selves in the learning curve of improvising things but by any chance did we give you any run around or misguided you?? so wouldn't it be a little unfair to rate us that bad?? As per the records your emails are being responded timely and the last email awaits for the shipping receipt so that backwards shipping can be reimbursed to you. And my customer service staff will also be in touch with you shortly. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Cancelled my order”

Helpful Report

Hello James, Thank you for reaching us out, no one likes to cancel a sale or loose a customer so why'd Phonebot?? Your transaction was notified as a disputed one by our bank on the next day of your order submission and we were advised by the payment merchant to revert the funds back as requested by you so there was a conflict arisen from your end hence your order was cancelled due to no payment received. For any further queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“The watch I ordered has not been delivered .”

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“Very frustrating service ! I ordered a phone , waited 2 days , then was contacted by email , requesting that I take a phone screen shot of my bank portal due to fraudulent activities , they needed to verify I was authentic?? Forget it I said!! Jumped in my car and drove to a shop and picked out a phone ,done took 20 mins !never use this phonebot it’s a joke on the consumer !!!!”

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“Extremely angry and ripped off”

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Dear Kieran, Thank you for choosing Phonebot for your recent order. We are so sorry for the inconvenience and frustration you have been through, and will try our level best to turn your experience around. Based on the conversation on phone, we will be happy to inspect and fix the phone. We look forward to have this issue resolved for you asap, therefore please bring it over whenever you get time. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I would never ever use this company or anyone associated with them. I organised to buy a watch from them and sold it and did not let me know until I had. Driven from Berwick to the shop in Resoviour. Was not happy at all.”

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“phone arrived I took hours to set it up and then discovered it wouldn't charge....”

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Hello Clare, Thank you for choosing Phonebot for you recent order. Once again we will apologize to you and as per our previous conversation on the call we and messages, as soon as the device arrives we will process your refund plus the shipment charges too. We are sorry for the inconvenience you faced and will be happy to do whatever to turn your experience around. For any queries feel free to reach us on support@phonebot.com.au Thanks and regards, PB Customer Service

“Still no shipment”

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Thank you for choosing Phonebot! We sincerely apologize for the delays on the shipping, We dispatched the order from our end on the 12th of April after receiving it on the 11th. The parcel was picked up for delivery on Tuesday 14th when services resumed after the Easter, and has been scanned at your nearest Auspost store it should be delivered in the following days. Again we apologize for these extensive delays and will be following up with Auspost on this since they are facing huge disruptions due to the COVID-19. We certainly appreciate your patience with us on the matter. Kind regards, PB!

“Wrote you an email regarding how I paid for a led clear case in store for $20 but the same case is free when purchasing online. No response. Oh and my usb cable does not work.”

Helpful Report

Hello Mitchell, Thank you for choosing Phonebot for you recent order. We saw your review and checked our email to find any incident reported by you but found nothing by your order number or email address on any of our contact points, If there is any problem with the device then we are here to give you a supportive customer service and in case if we deny serving you then we deserve a poor review. In your case I see that you were sold a case and its also being give as a give away because we are trying to promote our online shopping and in order to market, these are promotions which may change at any point of time. Now if there is any problem with the phone or the cable then please come to our store today or tomorrow between 11 am - 3 pm, as we might stay close on Monday so that we can see what can be done.. Our customer care can be reached at support@phonebot.com.au Thanks and regards, Team PB!

“Too slow. I ordered the phone on a Monday and was told I would have the home by that Thursday or Friday. It's now the following Wednesday and still no phone. The tracking showed it was registered at the Preston mailing centre on Wednesday last week and hasn't since been updated, Preston is about 90km from where I live.....putrid!”

Phonebot 1 star review on 4th March 2020

Helpful Report

Hello Chris, Thank you for choosing Phonebot for your order. We appreciate you taking out your valuable time to rate us as well and will like to tell you that why we would not agree to your review. Generally our handling time for most orders is 1-2 working days. That means once an order is received, we test, pack and get it ready for dispatch within that time frame. Your order was confirmed on 24th and on the 25th it was lodged with the satchel. We sent your product with Auspost - parcel post with all good faith however Auspost delivery has been into a delay as you can see the DELAY mentioned in red color on the tracking information by going to the Auspost website. We will also escalate this with Auspost and you are also requested to call their customer service and let us know for any thing needed further in this regards by sending us an email at support@phonebot.com.au as we care about the customer experience utmost. Thanks and regards, Team PB!

Phonebot is rated 4.6 based on 3,658 reviews