Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Need delivery to be quicker a few times now we have had to wait a week or two for orders to get delivery and even after paying for express post.”

Helpful Report

“The phone we bought so far so good. If all going well, may try to have another one.”

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“Ordered six days ago and haven't received the phone yet so don't have an opinion of the product yet. All just a bit slow, even after paying extra for express shipping.”

Helpful Report

Hello James, Thank you for your feedback, we really appreciate it. We know you were excited to receive the order and its frustrating to wait extra. Main reason for not using the Toll express shipping was their system outage which has made us to be a little cautious as we had more than 50 shipments effected under that cyber attack over Toll. Secondly your order waited 2 days before the processing because we had to wait for the verification of order from your end. After your confirmed, the 3 day it was dispatched and as per the tracking details it seems to be delivered. Now let us know if there is any issue with the phone or if you want us to reimburse you the extra payment of express shipping then feel free to reach us by sending one email to support@phoinebot.com.au Thanks and regards, Team PB!

“The purchase was easy. I am sure the phone will be great when I get it however they use Australia Post for delivery and the phone has been delivered to a poster office half an hour from home so I have yet found the time to collect it. What a disgrace Australia Post!”

Helpful Report

Valued Customer, Thank you for taking out your valuable time, we appreciate your feedback but will disagree a little over the rating because we shipped your phone in timely manner and was send via different paid satchel named Auspost but you have rated us bad instead of them. We certainly do apologise for the inconvenience and feel how frustrating it is to wait more than the expected given time. In case of any query or device malfunction feel free to reach us at support@phonebot.com.au Thanks and regards, Team PB

“Good service. Phone did get delayed a few days but otherwise pretty good. Hey”

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“I paid for a grade A iPhonex. It was in good condition but i would not say it was a A grade, there was scratches all over the sides, charger and cable was not orignal and no earphones in the box.. not fully satisfied what i paid for..”

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“Ordered for Christmas but arrived after due due date, the "add me for free" items weren't received. However I'm very happy with the phone itself.”

Helpful Report

Hello, Thank You for contacting Phonebot. We will like to apologise for the inconvenience of the ill-experience, as per the records we have not been contacted by you directly as it would have got certainly taken cared by us if we were informed prior to the review. Allow us 24-48 hours and we will get back to you on the email address on file. Best regards, Team PB!

“Wasn’t expecting the screen to be scratched.”

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“The order took are few weeks and I had to change phones after contacting them to find out what was happening. In the end after several emails I got a phone at a reasonable price.”

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“phone is in good condition. delivery times were reasonable. customer relations have not replied to my query as to when the phone case I ordered with the phone will arrive. requested update on 11-12-19. it's now 14-12-19 no reply yet.”

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“Charging cord I received was faulty. Had to use spare Samsung one I had at home.”

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Hello Danny, We apologize for the inconvenience and the hassle. We'll be sending out another charging cord your way and will notify you with the tracking details when one is dispatched!

“Delivery is too slow”

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“Paid for overnight delivery. Took 4 days. Ordered silver phone got white and silver. Phone in pretty poor condition”

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“Still waiting for my order...an online merchant should at a very minimum provide tracking of postage...”

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“Gud dicounts on all the phones 👍”

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“Its ok. I paid for overnight delivery - received my order a week later. The delivery company didn’t even show up the first time and they claiming the have. Didn’t leave a slip. Took me total of 4 phone calls have the phone redelivered. Shocking! Caught the delivery driver almost leaving this time - she didn’t even hop out of the car to see if I was home. I lost 3 days of work bc they needed signature and wouldn’t leave it without and failed to show up each time they promised. Told me to go pick it up at the depot. If I had a car, I would’ve went to the store and bought it myself and wouldn’t order it online. Completely shocking! The phone is good. This whole experience made me so frustrated that it’s kinda like “oh cool it’s here” took the excitement out of online shopping for me...”

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“Order was received in a quick time frame and the overall quality of the phone is good. However, it is disappointing that I have to return it to have the camera fixed before as that was obviously not checked before selling the phone.”

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“Please check your ordering page as the colour I wanted Space Grey had been deleted from your range and it meant I have waited longer for my phone to be delivered. You had to contact me re another colour or canceling the order.”

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“Actually the product is really good l liked it so much for that price tag. There was a minor problem, the home button is about to come off. Except that i liked your service and product.”

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“Did not receive the colour I ordered.”

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Phonebot is rated 4.6 based on 3,658 reviews