Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,613 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“I was sold a phone that claimed to be spotless condition like new…it’s two years old with 83% battery health. How is this like new?”

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“Purchased a revurb iphone8 about 8months ago, phone shut down a week ago, took it back to phonebot who checked it out and found it could not be repaired so replaced it without any problems. From day one they have been great to deal with and I would recommend them 100%. Thanks guys.”

Helpful Report

Thank you for choosing Phonebot! Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“As a first time customer of Phonebot, I was very pleased to have both discovered them and purchased my near new iphone XS for under a third of its original price when new. 4 months on and the phone is like a new one. Communication and Delivery were top notch service and I will use them again if ever the need arises but this phone will do for a while yet.”

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“Loved it, arrived on time and with a case. In original packaging excellent buy! 100% RECOMMENDED”

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“My Google Pixel 4a 5g is exactly as described... Would think it was brand new. Dispatched within 48h (ordered over a weekend) and had it not been for the postal service taking it to the wrong depot, I would have had the phone within 3 days. Lucky it wasn't urgent, but not the fault of Phonebot. Love that this is a more sustainable and cost effective alternative to buying new. Wouldn't hesitate to use Phonebot again.”

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“Absolutely fantastic service there this morning. Very helpful and informative. Will definitely use these guys again. Value for money was fantastic also. Our phone looks brand new!”

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“The refurbished Samsung Galaxy A5 I purchased from Phonebot works every bit as well as the more recent model it replaced. It arrived in perfect condition and I'm extremely happy with it. Highly recommend this company.”

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“Quick hold times, great customer service, very helpful. Jenny was great”

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“great value for money”

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Thank you for choosing Phonebot! We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“I ordered a iphone SE 2020 for my daughters first phone. She has been very happy with it works great. Description was accurate and quick delivery.”

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Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“Bought 3 Iphone XS with Lifeproof cases. After approx. 3 weeks all 3 Lifeproof cases started to deteriorate. Upon the initial receipt of the cases the packaging looked old and tattered including a label saying returned item. In contacting PhoneBot about the issue they provided a too bad too sad reply indicating not their issue, contact Lifeproof. After posting an initial response on product review with bad commentary, A PhoneBot representative repeatedly called until I answered (4 times within 10 minutes) and really pushed the point that I remove my comments and they would resolve the issue, plus make it worthwhile if I gave them a 5 star review. After discussion and debate on this fact I did agree on taking the comments down because they were going to look into the issue, however declined any reward for the 5 star review. Upon providing phonebot with photos of age rubber deterioration they have come back and said "normal wear and tear" of usage. In hindsight, I feel that the pressure to remove the bad commentary was due to an Australia day sale that they didn't want bad reviews beforehand. Please see photos attached. No indication that accessories on website that they are old returned items. Give them a miss, a company is only as good as their customer service, in this case ATROCIOUS”

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“I bought an “out of box” I phone 13 pro max and the battery health was 88%!I called and asked after some calls a replacement..they said that they had to look at the warehouse if there was another one for replacement and they would call back.. NEVER CALLED BACK AND NEVER ANSWERED ME. Now I left abroad and have paid for an at least 2 year old mobile at the price of an almost new one! NEVER buying again from here. Very disappointed!”

Helpful Report

Thank you for choosing Phonebot! I will like to apologize for the hassle that you have been through. We will certainly like to look into this, therefore, please provide your order ID. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“Fast delivery service, what you read is what you get. Excellent customer service”

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“Walked into the store at 11:10am on a Sunday looking for an upgrade on an iPhone SE 2017 model. I left 8 minutes later with an A grade iPhone SE 2020 model at a fantastic price and with a screen protector and case thrown in for free. Very happy and satisfied customer who would recommend PhoneBot in a heart beat. Great service all round.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“I had trouble to monitor my husband's device and for five days I've been doing things wrong so I used the services of ACUTEBOLT and got the job delivered within 3-4 hrs. Very good support, quick and very useful. Thank you. WWW.ACUTEBOLT.COM”

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“Bought a refurbished Samsung Note 20 Ultra and I’m happy with it. Thank you David for the assist!”

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“I have purchased 3 near new phones from Phonebot and they have all been in fantastic condition (like new). Pricing was great and delivery fast and efficient.”

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Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us at support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Really good prices and it came with no damages.”

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Thank you for choosing Phonebot! Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“Prompt service, well packaged and pristine phone received. Working well”

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“Have bought 2 phones from phonebot very happy with my purchases great service great phones fast delivery will shop again”

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Phonebot is rated 4.6 based on 3,613 reviews