Phonebot have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Nice phone & quality for the price!
”
- Gary P
“
Price and delivery were spot on,Had problems transferring from android to Apple so did the apple people
Daughter sorted problem Other than that , would buy from Phone bot again
”
- Ted M
“
Happy with their service. Have ordered a few phones over the years. Always got a very good price. Will continue to order phones with them.
”
- Anna S
“
Easy to use website and super quick delivery. The quality was fabulous.
”
- Maryanne C
“
Very fast delivery. There is a single tiny unnoticable mark on the screen. Works as expected and the phone is in good condition.
”
- Anonymous
“
This is the third iPhone I’ve purchased from Phonebot and as a return customer I’m very happy. The products are great, communication excellent and delivery times are very short. Highly recommended
”
- Rob B
“
Terrible customer service. Never answer the phones. Take your money and tell you the iPad will be repaired in 48 hours (2 weeks out of warranty) 1 month later and still no iPad. No one returns messages or emails. Zero care is given. We will be elsewhere. Can recommend Rebelo.
”
- Matt
“
But if you receive a product that does not connect to your phone, and you need to go through a returns process, I hope you don't have to.
”
- Maroun A
“
Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus.
”
- Anonymous
“
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
”
- Jason S
“
Now going through ACC to get a refund.
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- Anonymous
“
I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger.
”
- Greg P
“
Good service. great Samsung phone delivered on time.
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- Dan B
“
Wonderful customer service can't fault the quality and speed of the service I received. The iphone is fantastic. They offered ongoing support and repairs if needed. Would highly reccommend Phonebot.
”
- Sarah W
“
The service was prompt and I received a call to discuss a change of colour for the tablet I had ordered. My main concern is that the device arrived with no paperwork at all. No copy of the paid invoice and 12 month guarentee, but more importantly no instructions, not even a "quick start guide". The device is working well now that a tech friend has set it up for me.
”
- Sue T
