“
After receiving the phone within a week, would have been better next day , the phone was in good condition but the battery health was only 88% whereas I had paid the top price for the phone to be at 90+% , after calling them they could only offer to exchange which was not an option for me as I had needed to start using the phone, I asked for a partial refund for difference to next grade down which they refused, I was not happy with the after purchase service, once they had their money that was it , would not recommend
”
posted 1 month ago
- Anonymous
“
There was a large amount of debris under the volume and power buttons. As well as a poor battery life that only lasts about 1 minute before dying again. I would like a full refund if the product price.
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posted 11 months ago
- Jason S
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Now going through ACC to get a refund.
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posted 1 year ago
- Anonymous
“
I was finally offered a replacement at an extra cost that was not the phone I wanted, so I requested a refund verbally & in writing by email and in Messenger.
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posted 1 year ago
- Greg P
“
I'm not very impressed with the service at all. I ordered an 'AS NEW' phone......but when it arrived it had scratches right in the middle of the screen.
I have returned the phone and asked for a full refund. It's been 8 days now since they received the phone and no refund. I'm not impressed with the lack of communication. It's now three weeks from ordering my phone!
”
posted 1 year ago
- Anonymous
“
I requested a refund and returned the item.
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posted 1 year ago
- Penny C
“
I had previously highly recommended Phonebot. I will never deal with them again. This is due to being sent a faulty phone which did not meet the condition guide on the website and having a painful experience trying to return the phone and get a full refund. Very disappointed in the poor service, nothing like what I had experienced previously.
”
posted 1 year ago
- Adam W
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I asked for them to take it back and for a refund.
”
posted 1 year ago
- Jason
“
I have not been able to use my phone as when I put my SIM card in nothing happens so I took it to Telstar and they also said the phone was faulty as I changed from Optus to Telstar to get better coverage. But Telstar put one of their SIM cards in and still couldn’t get it to work. I have explained this all to Catch but they keep telling me to take a picture of problem. I’m very disappointed as I liked my new phone and had also spent $30 on a glass protector. If I knew that it would work I wouldn’t want a refund please tell me how you can help
”
posted 1 year ago
- Suzanne T
“
After days waiting to hear back I finally get told my the manager that I wasn’t allowed a refund!! He refused to refund and told me to send them back to have them swapped.
”
posted 1 year ago
- Luke T
