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Phonebot Reviews

4.6 Rating 3,579 Reviews
91 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
Phonebot 5 star review on 3rd November 2021
Annette R
16
Anonymous
Anonymous  // 01/01/2019
Great product and fast delivery
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
The earbuds came well presented, clean and promptly. Very happy with my purchase.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Pretty much got a new phone for a fraction of the price
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
The phone was in great condition and the company kept me updated about a slight delay in shipping.
Helpful Report
Thank you for choosing Phonebot! We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
I bought an a new s21 today. Went and spent $35 on a screen protector. Got home and gave it to my wife. The phone is constantly turning itself off and on. Tried a factory reset. Tried to update software. Still constantly rebooting. These phones are meant to be tested before they are sold. Who is testing these phones? Monkeys? Absolute joke. I know have to drive back to Reservoir tomorrow to sort this out. This phone should never have been sold
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All was good. Phone was received quick. And a grade. A few fine scratches and marks on it but it's not like new condition. Only thing I don't like is forgetting android can have bloatware installed by companies before purchase and this was an overseas model obviously previously from the mobile so it comes with all their stupid bloatware that can't be removed. Other than that the change from iPhone to Android took me a while to set it up till I was happy with it.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Postage took longer than expected. Phone did have a small scratch that has now turned into a crack :( seems to be spreading like a windscreen, i thought the S10 was meant to be tough glass even though it hasn't been dropped by me.
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Delivered what they advertised within a reasonable time frame- would use them again.
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Somewhat great selection of products at extremely low prices, fast delivery and great product
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Arrived really fast, the only problem was the screen protector was not put in properly with a huge bubble so I will have to replace it
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Very happy with our purchase and amazed how quickly it was delivered.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
So easy. I’m very happy with the ease of purchase and soles of delivery. My phone arrived in exactly the condition I expected and a good price.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Reliable and satisfaction
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Excellent service, and product received as specified! Result; Another phone ordered from Phonebot and is on its way to me. Congratulations Phonebot!
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Excellent communication,product as described. . Have previous Dealt with this company,highly recommend
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Bought a refurb 2nd hand iPhone 10 (Grade A). One month out of warranty (7months of owning the phone) the screen froze and had to be replaced. Sent Phonebot an email stating problem and they said they would fix it at cost price (plus post). Fixed it locally as it was cheaper. After the screen was fixed, the main board crashed as well. Spent $700 on a 2nd hand phone that lasted 7 months. Should have dished out the extra $500 and bought a new phone. Shop elsewhere. (Apple also told me it was an imported Japanese phone).
Helpful Report
Dear Natalie McMahon, We sold two phones to you in the same order, there can be many reasons for a device failure and without inspecting any phone no one can conclude a reason of the device failure. We did not shy away from the situation and asked you to let us have the phone inspected so that the device could be inspected and a repair quote could be given to you on special discounted rate. But you never responded back to us and got it fixed from elsewhere, therefore, let us know where are we at the fault? We wish that the other device, that you have got from us, works fine for good. Feel free to reach us back on support@phonebot.com.au
Very happy with Phonebot experience, purchased second hand Samsung Galaxy Tab, product was easy to select on the website, condition of the product was well represented on the site, on arrival (couple of days) no surprises, received exactly what we expected. Great service Phonebot keep it up!
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Quick delivery and excellent phone status, like new. Have had my phone for a week now and I'm very happy with it.
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
The phone I purchased through afterpay is working really well although I have only had it for a few days. I have no problems with it as yet. Thanks
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Good service prompt delivery Easy to order. Just charging to take to be set up for me on Thursday. Thanks to all involved. Joy Swain
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phonebot is rated 4.6 based on 3,579 reviews